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manual 4620/4620SW/4621SW IP Telephone, User Guide, Issue 3 April
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Troubleshooting
See “Phone does not activate after connecting it
Issue 3 April
Resetting and Power Cycling the IP Telephone
Setting the Display Call Timers? Option
Automatic Backup/Retrieval Feature
Setting the Redial Option
Resolution
Symbolic Conventions
How to
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4620/4620SW/4621SW IP Telephone
User Guide
555-233-781
Issue 3 April 2006
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Contents
4620/4620SW/4621SW IP Telephone
555-233-781 Issue 3 April
User Guide
http//support.avaya.com/ThirdPartyLicense
2006 Avaya Inc All Rights Reserved
Contents
Chapter 2 Using Your 4620/4620SW/4621SW IP Telephone
About This Guide
Chapter 1 Introducing Your 4620/4620SW/4621SW IP Telephone
Chapter 4 Using the Call Log Application
Chapter 3 Using the Speed Dial Application
4 4620/4620SW/4621SW IP Telephone User Guide
Chapter 6 4620/4620SW/4621SW IP Telephone Options
Chapter 5 Using the Web Access Application
Chapter 8 Telephone Management and Troubleshooting
Chapter 7 Headsets and Handsets
Index
6 4620/4620SW/4621SW IP Telephone User Guide
About This Guide
Issue Date
Overview
Intended Audience
What’s New in This Document
How to Use This Document
About This Guide
8 4620/4620SW/4621SW IP Telephone User Guide
Chapter 3 Using the Speed
Chapter 2 Using Your
Chapter 4 Using the Call Log
Chapter 5 Using the Web
Related Documentation
Symbolic Conventions
Typographic Conventions
Introduction
Chapter 1 Introducing Your 4620/4620SW/4621SW IP Telephone
The 4620/4620SW/4621SW IP Telephone
Figure 1 4620/4620SW/4621SW IP Telephone
Issue 3 April 2006
The 4620/4620SW/4621SW IP Telephone
1 of
4621SW IP Telephone Options
2 of
Navigating Application Screens
About the Feature Key Expansion Unit EU24/EU24BL
Table 2 Icons/Background Colors for Features on the 4620/4620SW/4621SW
Phone Application
4620/4620SW/4621SW IP Telephone Applications
Speed Dial Application
Call Log Application
Web Access Application Optional
4620/4620SW/4621SW Telephone Options
Automatic Backup/Retrieval Feature
Push Feature
Additional 4620/4620SW/4621SW Functionality
Call Appearances
Chapter 2 Using Your 4620/4620SW/4621SW IP Telephone
Making Calls
Introduction
Automatic Dialing
Manual Dialing
Redialing using a list of the last six numbers called
Redialing a party
Redialing the last number called
Press the Page Right or Page Left
Dialing a party using a Speed Dial button
Calling a party from the Call Log
Calling a party from the Web Access application
Call Handling Features
Receiving Calls
Hold
Conference
Adding another party to a call
Adding a held call to the current call
Speaker
Mute
Retrieving the held call
Preventing the other person on the line from hearing you
Changing from the Speaker to the handset or headset
Transfer
Changing from the handset or headset to the Speaker
Turning the Speaker on during a call
Logging Off the Phone
Retrieving a Voice Mail Message
Reinstating the Phone After a Logoff
Forcing a Login to the Phone
32 4620/4620SW/4621SW IP Telephone User Guide
Using Your 4620/4620SW/4621SW IP Telephone
Entering Characters Using the Dialpad
Chapter 3 Using the Speed Dial Application
Entering Data on Speed Dial Screens
Introduction
Editing During or After Entry
Name Entry Example
Adding a Speed Dial Button
The prompt “Select entry to edit” displays
Updating Speed Dial Button Label Information
The prompt “Select label to delete” displays
Deleting a Speed Dial Button Label
Then
If you want to
40 4620/4620SW/4621SW IP Telephone User Guide
Using the Speed Dial Application
About the Call Log
Chapter 4 Using the Call Log Application
Introduction
Deleting Call Log Entries
Viewing a Call Log
Adding a Call Log Entry to a Speed Dial Button
Deleting a Single Call Log Entry
Deleting Call Log Entries
Deleting All Entries from a Call Log
Disabling the Call Log
46 4620/4620SW/4621SW IP Telephone User Guide
Using the Call Log Application
Introduction
Chapter 5 Using the Web Access Application
Navigating Web Pages
Web Access Authentication
The Home page displays
Navigating the Home Page and Other Standard-Size Web Pages
the Home page displays
Any Web page loading/processing stops and the current page redisplays
1 of
Entering Text on Web Pages
Enter a numeric
Entering Characters Using the Dialpad
2 of
Adding a Speed Dial Button for a Web Site Telephone Number
Introduction
Chapter 6 4620/4620SW/4621SW IP Telephone Options
Accessing the Options Main Menus
Application Options
Setting the Redial Option
Setting the Phone Screen on Calling? Option
Setting the Phone Screen on Answer? Option
Setting the Message Display Rate
Setting the Display Call Timers? Option
Setting Visual Alerting
Setting the Call Appearance Width
Enabling/Disabling the Call Log
Personal Ringing Options
Table 1 4620/4620SW/4621SW IP Telephone Button/Feature Descriptions
Status Screen Viewing Options
Viewing Quality of Service QoS Status
Viewing IP Address Status
Viewing Interface Status
Changing the Display Contrast
Viewing Miscellaneous Status
Logging Off the 4620/4620SW/4621SW IP Telephone
Viewing the Network Audio Quality
Reinstating the Phone After a Log Off
Backup/Restore Options
Settings Saved During a Backup
Setting the Automatic Backup Option
Last Backup
Verifying Backup/Retrieval Status
Feature Buttons
Action
Retrieving and Restoring Data from a Backup File
All FTP settings are set to blank upon phone manufacture and repair
1 of
3 Using the Speed Dial Application for information about
2 of
Feature Button Labeling
The Feature Button Relabeling screen displays. Proceed to Step
The Feature Button Labeling screen re-displays
Changing a Phone/PC Ethernet Interface
The second Options Main screen redisplays
Selecting an Alternate Language
The active language changes to the new language you selected. The second Options Main screen re-displays. All screens now display the new user interface language
Headsets for 4600 Series IP Telephones
Chapter 7 Headsets and Handsets
Headset Connector
Introduction
Handsets for 4600 Series IP Telephones
Interpreting Ringer Tones
Chapter 8 Telephone Management and Troubleshooting
Introduction
Ringing Incoming Tones
Telephone Management and Troubleshooting
Meaning
Feedback Handset Tones
Icon
Interpreting Display Icons
Meaning
Basic Troubleshooting Chart
Testing Your Phone
Testing the Telephones Lights and Display
1 of
Speaker does not operate
See “Phone does not activate after connecting it
the first time.”
2 of
in Chapter 6 4620/4620SW/4621SW IP
described in Viewing the Network Audio Quality
3 of
1 of
Troubleshooting 4620/4620SW/4621SW Applications
Suggested Resolution continued
Problem/Symptom
CALL LOG APPLICATION
OPTIONS
Resetting Your Phone
Resetting and Power Cycling the IP Telephone
Power Cycling the Phone
Numerical
Index
Issue 3 April 2006
Index
88 4620/4620SW/4621SW IP Telephone User Guide
Index
Index
Issue 3 April 2006
90 4620/4620SW/4621SW IP Telephone User Guide
Index