Avaya 4620SW Speaker does not operate, See “Phone does not activate after connecting it, 2 of

	Basic Troubleshooting Chart
Problem/Symptom	Suggested Solution (continued)
Speaker does not operate	Ask your System Administrator if your Speaker
	was disabled.
Phone does not ring	Use the Up/Down Volume keys to set your
	ringer volume to a higher level.
	From another phone, place a call to your
	extension to test this suggested solution.
Display shows an error/	Most messages involve server/phone
informational message	interaction.
	If you are on a call and the display suddenly
	shows “Discovering...,” the network connection
	between the telephone and the call server was
	interrupted, but your call stayed connected. The
	telephone automatically starts to re-register with
	the call server, but until re-registration succeeds,
	you do not have access to switch features and
	functionality such as Transfer, or to
	administered Feature buttons.
	If you cannot resolve the problem based on the
	message received, contact your System
	Administrator for resolution.
Characters do not appear on	See “Phone does not activate after connecting it
the Display screen	the first time.”
	Check all lines into the phone to ensure that it is
	properly connected.
	Check the power source to ensure that your
	telephone is receiving power.
	Perform the following Test procedure: with the
	telephone idle (on-hook), press and release the
	Mute button. Then press the following numbers
	on the dialpad: 8 3 7 8 # (which stands for
	TEST). The display should indicate the self-test
	has started, then report if the test was
	successful or failed. If nothing appears on the
	display, and the phone is receiving power, your
	phone might need to be replaced.
	If these suggested solutions do not resolve the
	problem, reset or power cycle the phone with
	your System Administrator’s assistance.
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Issue 3 April 2006 81