Avaya 4620SW Problem/Symptom, Suggested Resolution continued, Call Log Application, Options, 2 of

Telephone Management and Troubleshooting

Problem/Symptom Suggested Resolution (continued)

CALL LOG APPLICATION:

You cannot dial out after selecting a call log entry

Check that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list

Dialing from this application does not go through

The Call Log is empty

WEB ACCESS APPLICATION: Pressing the Web softkey does not display a Web site

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Your administrator must administer settings for the Enhanced Dialing feature beyond the defaults.

Check the Options screen to ensure that the Call Log is not Disabled. Many events can clear the Call Log, including power failures, restarting the telephone after logging off, etc.

Check with your LAN Administrator to determine if the Web server is not operating, if there are network connectivity problems, or other network problems.

Dialing from this application	Your administrator must administer settings for
does not go through	the Enhanced Dialing feature beyond the
	defaults.
You cannot add an entry to the	You have 108 Speed Dial entries, the maximum
Speed Dial list	allowed. You must delete at least one entry
	before adding a new entry.
OPTIONS:

No Options other than “View IP Settings” display

Your administrator has turned off all user-settable options.

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84 4620/4620SW/4621SW IP Telephone User Guide