Avaya 4621SW, 4620SW manual Telephone Management Troubleshooting, Interpreting Ringer Tones

Chapter 8: Telephone Management and

Troubleshooting

Introduction

The 4600 Series IP Telephones are relatively trouble free. This chapter provides helpful information for:

●Interpreting the different ringer tones you hear.

●Interpreting the 4620’s display symbols.

●Testing your telephone to ensure that it is operating correctly.

●Basic Troubleshooting. This chart provides the most common problems an end user might encounter and suggested resolutions.

●Application-specific troubleshooting. This chart describes problems and solutions specific to a 4620 application (Phone, Speed Dial, Call Log, or Web Access).

●Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a problem.

Additionally, Chapter 6: 4620/4620SW/4621SW IP Telephone Options describes several status screens to use to troubleshoot certain problems, as requested by your System Administrator. For all other IP telephone questions or problems, contact your System Administrator.

Interpreting Ringer Tones

As you become more familiar with your IP telephone, you will recognize the various tones you hear in response to an incoming call or while using the handset. The following chart provides an overview of the tones you hear. Check with your System Administrator to verify if the descriptions are accurate for your system. Ringing Tones accompany an incoming call. Feedback Tones are those which you hear through the handset (receiver) or the Speaker.

Note:

The PBX, not the telephone, generates these tones, which can differ from this list. This difference is especially true when the PBX is outside the United States.

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