Status Screen Viewing Options | Avaya 4620SW, 4621SW manual

4620/4620SW/4621SW IP Telephone Options

Status Screen Viewing Options

Four views of telephone and system information are available. A user generally does not need to view this information. However, if problems occur, your System Administrator might ask you to report certain values from any status screen.

Note:

Status screen data can be viewed, but cannot be changed.

1.Select View IP Settings from the Options Main screen (accessed by pressing the phone’s Option button).

The View Status Main Screen displays.

2.To select any option on this screen, press the Line/Feature button on either side of that option. When a screen has more than one page, the Paging Indicator displays. Use the Page Right or Page Left Indicator buttons to scroll from one page to another as applicable.

3.To return to the first Options Main screen from any status screen, press the Return softkey. Each option is described in the following sub-sections.

Viewing IP Address Status

IP (Internet Protocol) address information encompasses two screens and identifies certain components and connections. IP Address information includes:

●the location (address) of your phone on your system’s Call Server,

●the location and port (connection) of the Call Server itself,

●the call routing and mask addresses, and

●the identification of the File Server with which your telephone interacts.

Although technical in nature, your System Administrator might ask you for information to track questions about or problems with phone functions or connections.

Viewing Quality of Service (QoS) Status

QoS refers to several mechanisms used to improve audio quality over the network.

60 4620/4620SW/4621SW IP Telephone User Guide

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Avaya 4620SW, 4621SW manual Status Screen Viewing Options, Viewing IP Address Status, Viewing Quality of Service QoS Status

Contents

4620/4620SW/4621SW IP Telephone Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Issue Date About This GuideOverview Intended Audience How to Use This Document What’s New in This Document Document Organization Conventions Used Symbolic Conventions Related DocumentationTypographic Conventions Conference Introducing Your 4620/4620SW/4621SW IP Telephone Introduction 4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone As Call a number, Cancel the current activity, Save entered Indicator SpeakerIndicator Number Name Description 4621SW IP Telephone Options About the Feature Key Expansion Unit EU24/EU24BL Navigating Application Screens Feature is on/active White 4620/4620SW/4621SW IP Telephone Applications Phone ApplicationSpeed Dial Application Web Access Application Optional Call Log Application4620/4620SW/4621SW Telephone Options Push Feature Automatic Backup/Retrieval FeatureAdditional 4620/4620SW/4621SW Functionality Using Your 4620/4620SW/4621SW IP Telephone Call AppearancesMaking Calls Manual Dialing Automatic Dialing Redialing using a list of the last six numbers called If all lines are in use, automatic dialing will not workRedialing the last number called Last number dialed is automatically redialed Number of the selected person dials automatically Press the Page Right or Page Left Selected Call Log displays Associated Call Detail screen displays Call Handling Features Receiving Calls Conference HoldIcon on the current line changes to the Soft Hold icon Mute SpeakerCall is now active Transfer Changing from the Speaker to the handset or headset Retrieving a Voice Mail Message Logging Off the Phone Forcing a Login to the Phone Reinstating the Phone After a LogoffPage Using the Speed Dial Application Entering Characters Using the DialpadEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Updating Speed Dial Button Label Information Prompt Select entry to edit displays Deleting a Speed Dial Button Label Prompt Select label to delete displays If you want to ThenNo deletion occurs. The Speed Dial Main screen displays Page Using the Call Log Application About the Call Log Viewing a Call Log If you want to Then Adding a Call Log Entry to a Speed Dial Button Deleting Call Log Entries Deleting a Single Call Log EntrySelected entry’s Detail screen displays No deletion occurs and the Call Log’s Main screen displays Disabling the Call Log Deleting All Entries from a Call LogPrompt Press Delete again to confirm displays Entries are removed. The Call Log’s Main screen displaysPage Using the Web Access Application Web Access Authentication Navigating Web PagesPrevious application or options screen displays Navigating the Home Page and Other Standard-Size Web Pages Home page displays Entering Text on Web Pages Any characters entered are removed Entering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options Accessing the Options Main Menus First of two Options Main screens displays Setting the Redial Option This is the default settingApplication Options Phone/Exit Setting the Phone Screen on Answer? Option Setting the Phone Screen on Calling? Option Setting the Display Call Timers? Option Setting the Message Display RateDefault rate is Slow Setting the Call Appearance Width Setting Visual AlertingEnabling/Disabling the Call Log Personal Ringing Options First Options Main screen displays Viewing Quality of Service QoS Status Status Screen Viewing OptionsViewing IP Address Status View Status Main Screen displays Changing the Display Contrast Viewing Interface StatusViewing Miscellaneous Status If administered, the Audio Status screen displays Viewing the Network Audio QualityLogging Off the 4620/4620SW/4621SW IP Telephone Backup/Restore Options Display prompts for entry of your passwordReinstating the Phone After a Log Off Settings Saved During a Backup Setting the Automatic Backup Option Setting changes from Disabled to Enabled Verifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select Directory Path Select User Name Feature Button Labeling Then Select Relabel feature buttons Feature Button Relabeling screen displays. Proceed to StepSelect View default labels Select Restore default labels Feature Button Labeling screen re-displays Changing a Phone/PC Ethernet InterfaceSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets and Handsets Headsets for 4600 Series IP TelephonesHeadset Connector Type Ordering Code Handset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Telephone Management Troubleshooting Interpreting Ringer Tones Ringing Incoming Tones Meaning Feedback Handset Tones Meaning Interpreting Display Icons Icon Meaning Testing Your Phone Basic Troubleshooting ChartTesting the Telephones Lights and Display Problem/Symptom Suggested Solution See Phone does not activate after connecting it Described in Viewing the Network Audio Quality Troubleshooting 4620/4620SW/4621SW Applications Problem/Symptom Suggested Resolution Call LOG Application Resetting and Power Cycling the IP Telephone Resetting Your Phone Power Cycling the Phone Index Numerical 88 4620/4620SW/4621SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 90 4620/4620SW/4621SW IP Telephone User Guide