Avaya manual Troubleshooting 4620/4620SW/4621SW Applications, 1 of

Troubleshooting 4620/4620SW/4621SW Applications

Troubleshooting 4620/4620SW/4621SW Applications

Problem/Symptom Suggested Resolution

GENERAL:

A feature does not work as indicated in this guide, or does not work as it had previously worked

You are logging on to a new telephone and your old data and settings are not being displayed

Verify the procedure and retry.

Check below to troubleshoot the specific application with which you are working.

Ensure that any options have not been changed. Contact your System Administrator if these actions do not produce the desired result.

Your new telephone is not retrieving data from the same location as your original telephone, or you need to provide a User Name and Password. Follow the procedure in Setting the Automatic Backup Option to administer your current telephone with the necessary parameters. If this procedure does not solve the problem, contact your System Administrator.

PHONE APPLICATION: Review the previous section, Basic Troubleshooting Chart.

SPEED DIAL APPLICATION:

You cannot dial out using any Speed Dial button

Verify that all call appearances (incoming/ outgoing lines) are not already in use. If all lines are in use, wait until a line is available to make your call.

You cannot add an entry to the Speed Dial list

At least one Speed Dial entry is missing or contains erroneous characters

You have 108 Speed Dial entries, the maximum allowed. You must delete at least one entry before adding a new entry.

Someone edited the FTP backup file and failed to insert a blank line at the beginning of the file, and/ or failed to save the file in UTF-8 format. Edit the file, insert a blank line at the beginning of the file, and save the file in UTF-8 format. (Contact your System Administrator if you have questions on editing the file yourself.) Then retrieve the file from the telephone, as explained in Retrieving and Restoring Data from a Backup File.

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Issue 3 April 2006 83