About This Guide, Overview, Intended Audience | Avaya 4620SW

About This Guide

Overview

This guide covers how to use your new 4620/4620SW/4621SW IP Telephone. The 4620/ 4620SW/4621SW is simple to use while offering the latest advances in telephony systems. IP (Internet Protocol) telephones obtain their operational characteristics from your central telephone server rather than residing in the phone unit itself. Updates and new features are downloaded to your phone without intervention or the need for phone replacement.

This guide contains eight chapters, geared to how you actually use the phone, each of which is described in the section titled Document Organization.

Intended Audience

This document is intended for IP telephone users who have a 4620/4620SW/4621SW IP Telephone. It is not intended to be a technical reference guide for System Administrators or phone technicians.

Issue Date

This document was issued for the first time in July, 2002. It has been revised as follows:

●for Release 1.8 in June, 2003,

●for Release 2.0 in December, 2003,

●for Release 2.1 in July, 2004,

●for Release 2.2 in April, 2005, and

●for Issue 3 (Release 2.4) in April, 2006

The April 2006 version of this guide supersedes all previous versions.

Issue 3 April 2006 7

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Avaya 4620SW, 4621SW manual About This Guide, Overview, Intended Audience, Issue Date

Contents

4620/4620SW/4621SW IP Telephone Avaya Inc All Rights Reserved About This Guide Using the Speed Dial Application Using the Web Access Application Index Intended Audience Issue DateAbout This Guide Overview What’s New in This Document How to Use This Document Conventions Used Document Organization Conference Symbolic ConventionsRelated Documentation Typographic Conventions Introduction Introducing Your 4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone 4620/4620SW/4621SW IP Telephone Number Name Description As Call a number, Cancel the current activity, Save enteredIndicator Speaker Indicator 4621SW IP Telephone Options Navigating Application Screens About the Feature Key Expansion Unit EU24/EU24BL Feature is on/active White Phone Application 4620/4620SW/4621SW IP Telephone ApplicationsSpeed Dial Application Call Log Application Web Access Application Optional4620/4620SW/4621SW Telephone Options Automatic Backup/Retrieval Feature Push FeatureAdditional 4620/4620SW/4621SW Functionality Call Appearances Using Your 4620/4620SW/4621SW IP TelephoneMaking Calls Automatic Dialing Manual Dialing Last number dialed is automatically redialed Redialing using a list of the last six numbers calledIf all lines are in use, automatic dialing will not work Redialing the last number called Press the Page Right or Page Left Number of the selected person dials automatically Associated Call Detail screen displays Selected Call Log displays Receiving Calls Call Handling Features Hold ConferenceIcon on the current line changes to the Soft Hold icon Speaker MuteCall is now active Changing from the Speaker to the handset or headset Transfer Logging Off the Phone Retrieving a Voice Mail Message Reinstating the Phone After a Logoff Forcing a Login to the PhonePage Entering Characters Using the Dialpad Using the Speed Dial ApplicationEntering Data on Speed Dial Screens Editing During or After Entry Name Entry Example Adding a Speed Dial Button Prompt Select entry to edit displays Updating Speed Dial Button Label Information Prompt Select label to delete displays Deleting a Speed Dial Button Label Then If you want toNo deletion occurs. The Speed Dial Main screen displays Page About the Call Log Using the Call Log Application If you want to Then Viewing a Call Log Adding a Call Log Entry to a Speed Dial Button No deletion occurs and the Call Log’s Main screen displays Deleting Call Log EntriesDeleting a Single Call Log Entry Selected entry’s Detail screen displays Entries are removed. The Call Log’s Main screen displays Disabling the Call LogDeleting All Entries from a Call Log Prompt Press Delete again to confirm displaysPage Using the Web Access Application Navigating Web Pages Web Access AuthenticationPrevious application or options screen displays Home page displays Navigating the Home Page and Other Standard-Size Web Pages Any characters entered are removed Entering Text on Web Pages Entering Text on Web Pages Adding a Speed Dial Button for a Web Site Telephone Number 4620/4620SW/4621SW IP Telephone Options First of two Options Main screens displays Accessing the Options Main Menus Phone/Exit Setting the Redial OptionThis is the default setting Application Options Setting the Phone Screen on Calling? Option Setting the Phone Screen on Answer? Option Setting the Message Display Rate Setting the Display Call Timers? OptionDefault rate is Slow Setting Visual Alerting Setting the Call Appearance WidthEnabling/Disabling the Call Log First Options Main screen displays Personal Ringing Options View Status Main Screen displays Viewing Quality of Service QoS StatusStatus Screen Viewing Options Viewing IP Address Status Viewing Interface Status Changing the Display ContrastViewing Miscellaneous Status Viewing the Network Audio Quality If administered, the Audio Status screen displaysLogging Off the 4620/4620SW/4621SW IP Telephone Display prompts for entry of your password Backup/Restore OptionsReinstating the Phone After a Log Off Settings Saved During a Backup Setting changes from Disabled to Enabled Setting the Automatic Backup Option Verifying Backup/Retrieval Status Retrieving and Restoring Data from a Backup File FTP Settings Main screen displays Select User Name Select Directory Path Feature Button Labeling Select Restore default labels Then Select Relabel feature buttonsFeature Button Relabeling screen displays. Proceed to Step Select View default labels Changing a Phone/PC Ethernet Interface Feature Button Labeling screen re-displaysSecond Options Main screen redisplays Selecting an Alternate Language Select either Yes softkey Headsets for 4600 Series IP Telephones Headsets and HandsetsHeadset Connector Type Ordering Code Handsets for 4600 Series IP Telephones Handset Connector Type Ordering Code Interpreting Ringer Tones Telephone Management Troubleshooting Feedback Handset Tones Meaning Ringing Incoming Tones Meaning Icon Meaning Interpreting Display Icons Problem/Symptom Suggested Solution Testing Your PhoneBasic Troubleshooting Chart Testing the Telephones Lights and Display See Phone does not activate after connecting it Described in Viewing the Network Audio Quality Problem/Symptom Suggested Resolution Troubleshooting 4620/4620SW/4621SW Applications Call LOG Application Resetting Your Phone Resetting and Power Cycling the IP Telephone Power Cycling the Phone Numerical Index 88 4620/4620SW/4621SW IP Telephone User Guide Redial Status Screen Viewing User ID, setting 90 4620/4620SW/4621SW IP Telephone User Guide