Avaya 4621SW Testing Your Phone, Basic Troubleshooting Chart, Problem/Symptom Suggested Solution

Telephone Management and Troubleshooting

Testing Your Phone

The Test feature allows you to verify that your telephone's lights and display are operating properly.

Testing the Telephone's Lights and Display

1.With the telephone idle (on-hook), press and release the Mute button, then press the following numbers on the dialpad: 8 3 7 8 # (which stands for TEST).

The display indicates the self-test has started. If the test is successful, the message “Self test Passed #=end” displays. If the test is not successful, the message “Self test Failed #=end” displays instead.

2.Press # to return to the Phone screen.

If nothing appears on the display and the phone is receiving power, your phone might need to be replaced. Contact your System Administrator for assistance or additional troubleshooting information.

Basic Troubleshooting Chart

Problem/Symptom Suggested Solution

Phone does not activate after connecting it the first time

Unless your System Administrator has already initialized your telephone, you might experience a delay of several minutes before it becomes operational. Upon plug-in, your telephone immediately starts downloading its operational software, its IP address, and any special features programmed by your System Administrator from the server to which it is connected. Report any delay of more than 10 minutes to your System Administrator.

Phone does not activate after a	Allow a few minutes for re-initialization after
power interruption	unplugging, powering down the phone, server
	problems, or other power interruption causes.
Phone worked earlier but does	Contact your System Administrator.
not currently appear to work
	1 of 3

80 4620/4620SW/4621SW IP Telephone User Guide