NEC VT 300i - page 111

Troubleshooting

Checklist

Diagnostics

Contents

Main Page Contents iii Contents 1 System Overview 2 System Configuration iv Contents 3 Disassembly and Reassembly 4 System Board Contents v 5 Illustrated Parts Breakdown 6 Preventive Maintenance 7 Troubleshooting 8 NEC CSD Information Services vi Contents 9 Specifications A Release Notes Contents vii Glossary Index Regulatory Statements viii Contents List of Figures List of Tables Contents ix Preface Abbreviations Page Page Page Configurations System Overview 1-3 The following table lists the PowerMate VT 300i series system configuration. PowerMate VT 300i Series System Configuration Features Front Features Rear Features Inside Features Security Features Components System Board Diskette Drive Hard Drive Power Supply Keyboard Mouse AGP Board CD-ROM Drive Speakers Fax/Modem Board Network Board PC Adapter Device Tape Backup Unit Zip Drive System Configuration Interrupt Requests System Interrupts System Configuration 2-3 Interrupt Level Assignments* Parallel Port Interrupts Parallel Port Interrupts Serial Port Interrupts Jumper Settings System Board Jumper Settings Page Maxtor IDE Hard Drive Jumper Settings Seagate IDE Hard Drive Jumper Settings NEC 32X CD-ROM Drive Jumper Settings Lite-On 32X CD-ROM Drive Jumper Settings Zip Drive Jumper Settings Tape Backup Unit Jumper Settings BIOS Setup Utility How to Start BIOS Setup How to Use BIOS Setup Main Menu System Configuration 2-11 Main Menu Items 2-12 System Configuration Main Menu Items System Configuration 2-13 Advanced Menu Setting items on this menu to incorrect values can cause your system to malfunction. Advanced Menu - Advanced CMOS Setup 2-14 System Configuration Advanced Menu - Advanced CMOS Setup Advanced Menu - Advanced Chipset Setup Advanced Menu - Power Management Setup System Configuration 2-15 Advanced Menu - Power Management Setup 2-16 System Configuration Advanced Menu - PCI/Plug and Play Setup Advanced Menu - Peripheral Setup System Configuration 2-17 Advanced Menu - Peripheral Setup Security Menu Security Menu Items Exit Menu FLASH Utility NEC OS Restore CD Introducing OS Restor e Opti o ns Choosing a Restore Program Launching the NEC OS Restore CD Auto Rebuild and Restore Custom Rebuild and Res tor e Page Fixing the Operating System NEC Application and Driver CD Launching the Application and Driver CD Installing Software NEC Help Center Installing the NEC Help Center Uninstalling the NEC Help Center Resolutions for NEC VistaScan USB Monitors Cheyenne Backup Intel Processor Serial Number Control Utility System Requirements Installation Processor Serial Number FAQs Technical Support Disassembly and Reassembly Page System Unit Cover Removal Removing the Left Side Cover Replacing the Left Side Cover Page Removing the Right Side Cover Replacing the Right Side Cover Expansion Board Removal AGP Board Removal Front Panel Removal Blank Panel and Metal Shield Removal DIMM Module Removal Processor Cartridge Removal/Replacing Removing the Celeron or Pentium III Processor Cartridge Installing the Celeron or Pentium III Processor Cartridge Page Removing the Pentium II Processor Cartridge Installing the Pentium II Processor Cartridge Page 5 1/4-Inch Device Removal 3 1/2-Inch Hard Drive Removal 3 1/2-Inch Diskette Drive Removal Power Supply Removal System Board Removal CMOS Battery Removal Page Page Connectors, Jumpers, and Sockets External Cable Connectors Internal Connectors and Sockets System Board Jumpers Changing Processor Speed Setting the Power On Mode Clearing the CMOS and Password Setting Wake-On LAN Upgrade Sockets Processor Socket DIMM Sockets Checking System Memory : Components The following table lists the major components on the system board. System Board Components Pentium III Processor and Secondary Cache System BIOS System Memory Plug and Play ISA Bus PCI Local Bus PCI/IDE Ports Parallel Interface Serial Interface USB Interface Graphics Capabilities Accelerated Graphics Port Graphics Controller Motion Video Controller Integrated Audio Resources 4-18 System Board Memory Map Note The system memor y map is shown in the fo llo w ing t ab le. System Memory Map I/O Addresses System Board 4-19 4-20 System Board n DMA Settings The systems DMA settings are given in the following table. Page Ordering Parts Illustrated Parts Breakdown 5-3 Field Replaceable Unit List PowerMate VT 300i Series System FRU List 5-4 Illustrated Parts Breakdown PowerMate VT 300i Series System FRU List Page Page System Cleaning Keyboard Cleaning Mouse Cleaning Page Checklist System Problems Page Diskette Drive Problems Monitor Problems Keyboard/Mouse Problems CD-ROM Drive Problems Speaker Problems Diagnostics Troubleshooting 7-7 7-8 Troubleshooting Troubleshooting 7-9 7-10 Troubleshooting Page Service Telephone Numbers Technical Support NEC CSD Website Email/Fax Technical Support Service Technical Support Services Product Information NEC CSD FTP Site NEC CSD Bulletin Board Service Page Page Specifications 9-2 Specifications System Specifications Specifications 9-3 System Board Specifications The specifications for the system board are included in the following table. System Board Specifications Pentium III Keyboard Specifications Mouse Specifications The specifications for the mouse are included in the following table. Mouse Specifications Speaker Specifications The specifications for the speaker are included in the following table. System Unit Specifications The specifications for the system unit are included in the following table. System Unit Specifications Diskette Drive Specifications The specifications for the diskette drive are included in the following table. 4.3-GB Seagate Hard Drive Specifications The specifications for the 4.3-GB Seagate hard drive are included in the 4.3-GB Seagate Hard Drive Specifications Specifications 9-7 4.3-GB Maxtor Hard Drive Specifications The specifications for the 4.3-GB Maxtor DiamondMax hard drive are 4.3-GB Maxtor DiamondMax Hard Drive Specifications 9-8 Specifications 8.4-GB Fujitsu Hard Drive Specifications The specifications for the 8.4-GB Fujitsu hard drive are included in the 8.4-GB Fujitsu Hard Drive Specifications Specifications 9-9 8.4-GB Maxtor Hard Drive Specifications The specifications for the 8.4-GB Maxtor hard drive are included in the 8.4-GB Maxtor DiamondMax Hard Drive Specifications 9-10 Specifications 12.9-GB Maxtor Hard Drive Specifications The specifications for the 12.9-GB Maxtor hard drive are included in the 12.9-GB Maxtor DiamondMax Hard Drive Specifications ATX Power Supply Specifications The specifications for the ATX 90-watt and 145-watt power supplies are Fax/Modem Board Specifications The specifications for the fax/modem boards are included in the following table. Fax/Modem Board Specifications 9-12 Specifications ATI Minden AGP Board Specifications The specifications for the ATI Minden (Rage IIC) 4 MB AGP board are ATI Minden (Rage IIC) AGP Board Specifications ATI Expert 98 AGP 8 MB Board Specifications The specifications for the ATI Expert 98 (Rage PRO) 8 MB AGP board are Diamond Viper V550 AGP Board Specifications The specifications for the Diamond Viper V550 AGP 2D/3D graphics board are Diamond Viper V550 AGP Board Specifications Lite-On 32X and 40X CD-ROM Drive Specifications The specifications for the Lite-On 32X and 40X CD-ROM drives are included in the follow in g table. NEC 32X CD-ROM Drive Specifications The specifications for the NEC 32X CD-ROM drive are included in the NEC 32X CD-ROM Drive Specifications Specifications 9-15 Hitachi 4X DVD-ROM Drive Specifications The specifications for the Hitachi 4X DVD-ROM drive are included in the Hitachi 4X DVD-ROM Drive Specifications PC Adapter Device Specifications The specifications for the PC adapter device are included in the following table. Tape Backup Unit Specifications The specifications for the tape backup unit are included in the following table. Tape Backup Unit Specifications Specifications 9-17 Tape Backup Unit Specifications Zip Drive Specifications The specifications for the Zip drive are included in the following table. Zip Drive Specification 9-18 Specifications Environmental and Safety Specifications The system environmental and safety specifications are included in the Specifications Compliance The system meets the compliance standards listed in the following table. A Release Notes General Notes Installing Applications and Online Documentation Setting Boot Order in BIOS Configuring the System for Microsoft Internet Explorer Changing Network Settings Installing Cheyenne Backup Installing LapLink Application Not Supported Installing PartitionMagic Getting CD-ROM Support in Command Prompt Only Mode Installing Internet Explorer 4.01 Add-On Components from the NEC Driver CD Identifying the Pentium III Processor SCSI Drive Limitations Booting from a CD Using the NEC OS Restore CD with a SCSI Drive LS-120 SuperDisk Copy Utility NEC OS Restore CD Using the Fix OS Restore Option Fixing the Operating System PIIX4 Limitations Reconfiguring Ultr a DMA Support Determining IDE Device Compatibility New System Board Jumper Settings Page Intel Processor Serial Number Control Utility Identifying System Requirements Installing the Utility Looking at Serial Number Features Getting Answers to FAQs Getting Intel Technical Support Windows 95 Issues Controlling CD Audio Using Cheyenne Backup to Back Up Large Drives Restoring Software with a US Robotics 56K V.90 Modem Installed Clicking the Product Catalog Button Windows 98 Issues Ejecting the NEC Application and Driver CD from a DVD-ROM Drive Finding Tape Device Icons Finding the 3Com Diagnostic Program Finding No Network Neighborhood Icon on the Desktop Windows NT Issues Restoring Network Card Drivers Installing BootMagic in a System with Windows NT Configuring BootMagic Correcting the BootMagic Configuration Page Glossary 1 Glossary A 2 Glossary Glossary 3 B 4 Glossary Glossary 5 C 6 Glossary D Glossary 7 E 8 Glossary F G Glossary 9 H I 10 Glossary K L M Glossary 11 N O 12 Glossary P Glossary 13 R S 14 Glossary Glossary 15 T U V 16 Glossary W Index Index-1 A B C E F G H I N O P R Index-4 S T U Page Page Page FCC Statement (For United States Use Only) Page Battery Replacement Battery Disposal