7-10 Troubleshooting
Problems and Solutions
Problem Symptom Solution
CD-ROM drive
malfunction (cont”d) No sound from CDs. 1. Check that speaker power is on and
volume is adjusted.
2. Check audio software settings.
3. Check the CD.
4. Check th e CD-ROM drive a udio cable
connections.
5. Check the CD- ROM drive audi o cable.
Replace as necessary.
6. Replace the C D-ROM drive.
7. Replace the optional sound board.
8. Replace the system board.
Cannot access CD-ROM drive. 1. Check that the CD-ROM driv er software
is loaded and not corrupted.
2. Check signal and power connections
between the CD-ROM drive, system board,
and power supply.
3. Check the mast er/slave jum per settings
(see Sectio n 2).
4. Check the ID E cable. Repl ac e as
necessary.
5. Check the power supply. Replace as
necessary.
6. Check the system board. Replace as
necessary.
7. Check the sound board. Replace as
necessary
Communicat ion
error Bad data or no data when
communicating. 1. Check cable connections between
system board and device.
2. Check that the interface port is
selected.
3. Test or replace the device and
interfac e c able (see the d evice
documentation for troubleshooting).
4. Replace t he system boa rd.