8-4 NEC CSD Information Services
Direct assistance is available 24 hours a day, 7 days a week. Call the NEC CSD
Technical Support Center, toll free, at 1 (800) 632-4525 (U.S. and Canada only)
for the following support.
System hardware — toll-free phone support is limited to the length of the
standard warranty.
For hardware support after the standard warranty, get system hardware
support for a fee.
Preinstalled software — toll-free phone support for 90 days from the time
of your first call to the NEC CSD Technical Support Center.
After the initial 90 days, get preinstalled software support for a fee.
Please have available your system’s name, model number, serial number, and as
much informa t ion as poss ib le about your system’s pro blem before ca lling.
For callers outside the U.S. and Canada, please contact your local NEC CSD
sales provider.
Product Information
In addition to the NEC CSD website, you can find product information at the
NEC CSD FTP site and through the NEC CSD Bulletin Board Service. With
access to a telephone, modem, and/or fax machine, you can use these services to
obtain infor mation on a 2 4 -hour basis.

NEC CSD FTP Site

You can use the Internet to access the NEC CSD FTP (file transfer protocol) site
to download various files (video drivers, printer drivers, BIOS updates, and
setup disk files). The files are essentially the same as on the NEC CS D website
and the NEC CSD Bulletin Board Service.
To access the NEC CSD FTP site, enter the following Internet ftp address
through your Internet Provider service:
ftp.neccsdeast.com
Once in the file menu, follow the prompts to choose and download the file(s)
you want.

NEC CSD Bulletin Board Service

If you have access to a modem, you can use the NEC CSD Bulletin Board
Service (BBS) to get the latest information on hardware and software. The BBS
allows you to download files (video drivers, printer drivers, BIOS updates, etc.)
to a diskette for system enhancements and upgrades.