Troubleshooting, Basic troubleshooting | Kodak 9.1 guide

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Troubleshooting

Basic troubleshooting

		If you experience a problem with your printer, restarting it will sometimes fix the
		problem. Turn off your printer, wait five seconds, then turn on your printer.
		If you are still experiencing a problem, use the following information to troubleshoot
		your printer.

	Problem	Possible Solutions


	Printer does not	• Make sure you are using the power cord that came with your printer.
	power on
	power on	• Make sure the power cord is connected to the AC adapter and is plugged into an

		outlet or power strip, and that the LED on the AC adapter is lit.
		• Make sure that the power cord is securely connected to the power cord port in the
		back of the printer.

Printer not detected	• Make sure your printer is plugged in and turned on.

	• If you are using a USB cable, make sure:
	– it is a USB 2.0 high-speed cable.
	– it is connected to both your printer and your computer.
	– you restart the computer if the USB cable was disconnected from the printer
	then reconnected, or if power to the printer was interrupted.
	• If you are using a wireless connection, make sure:
	– the Wi-Fi connectivity LED remains lit.
	– the printer is connected to your wireless network.
	To check:
	a. On the printer, press	.
	b. Touch , then touch Network Settings.
	c. Touch View Network Configuration.
	Make sure that the Active Connection Type is Wi-Fi, and that the IP Address
	is not all zeros.

–your router is transmitting data.

–the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer.

	For additional information, go to www.kodak.com/go/inkjetnetworking.

Wireless connectivity For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.

Carriage jam	• Open the access door and clear any obstructions.
	• Open the access door and clear any obstructions.
	• Make sure the printhead and ink cartridges are installed correctly. (The printhead
	and ink cartridges are installed correctly when you hear them click into place.)

Ink cartridge errors	• Make sure KODAK Ink Cartridges are installed. Do not use non-Kodak brand or

	refilled ink cartridges.
	• Remove, then install the cartridges again. Make sure the cartridges click into place.

www.kodak.com/go/aiosupport

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Kodak 9.1 manual Troubleshooting, Basic troubleshooting, Problem Possible Solutions

Contents

Extended User Guide Kodak Hero 9.1 All-in-One PrinterPage Table of contents Mobile Printing PrintingCopying Scanning Faxing Product and Safety Specifications Troubleshooting Components Printer Overview Control panel Feature Description Using the LCD touch screen Feature Icon DisplaysHome Screen Menu Home Screen Status Icons Kodak Hero 9.1 All-in-One Printer Home Center Software Ordering supplies Configuring printer settings Connecting to a wireless network Networking Your PrinterBefore you connect Touch Wi-Fi Setup Wizard Connecting to a non-WPS wireless router Kodak Hero 9.1 All-in-One Printer Touch Wi-Fi Setup Wizard Touch WPS Connect Connecting to a WPS wireless routerTouch Push Button Configuration Pressing a button Entering a PIN Touch Generate WPS PIN Setting up an IP Address Touch Advanced IP Address SetupDynamic Dhcp Manual Static Printing the network configuration Viewing the network configurationTouch View Network Configuration Touch Print Network Configuration Select No, my printer is not listed, then click Next Connecting to another Kodak All-in-One PrinterSelect Yes, my printer is listed, then click Next On a computer with MAC OS Select Apple System Preferences Connecting to an Ethernet network Select Network Wireless/Wi-Fi, then click Next Changing from USB to a wireless connectionIf your printer is connected to a computer with Windows OS If your printer is connected to a computer with MAC OS Select Network Ethernet cable, then click Next Changing from USB to an Ethernet connection Online Printer Management Tool Accessing the Online Printer Management Tool Directly from Home Center Software v7.x or higherOn any printer-supported computer Configuring printer settings Using the Online Printer Management Tool Changing the printer name Adjusting fax settings Editing the fax phone bookSelect Fax Phone Book Select Fax Settings Changing fax settings Adding an outgoing email profile Setting up Scan To Email Online Printer Management Tool Type the User ID and Password for your email account Select Scan To Email Address Book Setting up the email address book Select Scan To Email Email Option Setting options for scan to email Online Printer Management Tool Before you create a network folder profile Setting up Scan To Network Folder Adding a network folder profile Profile Name Folder Path Type Select Scan To Network Folder Scan Settings Setting scan settings for scan to network folder Registering your printer with Google Cloud Print Setting up Cloud Printing Registering your printer with Kodak Email Print Service Click Edit SettingsSelect Cloud Printing Google Cloud Print Editing a Google Changing printer settings for copying and printing Changing Copy Document and Copy Photo settingsSelect Copy & Print Copy Document or Copy Photo Online Printer Management Tool Select Copy & Print Print Photo Changing Print Photo settings Paper types Handling Paper Photo top paper tray Main bottom paper tray Paper sizes Envelope sizes Loading paperLoading paper in the main paper tray Front paper-edge guide Paper stop Output tray extender Loading the photo paper tray Handling Paper Loading envelopes Handling Paper Loading originals Using the scanner glass Minimum size Using the Automatic Document Feeder ADFEnglish units Metric units Printing Manually selecting paper traysTouch , then touch Copy Photo or View and Print Photos Printing documents Printing two-sided documentsAutomatic two-sided printing Manual two-sided printing Automatic two-sided printing from a computer with MAC OSManual two-sided printing from a computer with Windows OS Manual two-sided printing from a computer with MAC OS Printing forms from the control panel Viewing pictures on a memory card or USB-connected device Printing picturesFinding pictures on a memory card or USB-connected device Touch Find Photo Front USB port Printing from a memory card or USB-connected device Important Use only one slot or port at a time Using default settings to print a picture Print Photos Option Settings Description Changing the settings and printing pictures Select Copy & Print Print Photo Settings Description Printing tagged pictures Touch Options, Tray Selection, then Bottom Tray Printing panoramic pictures Zooming and cropping pictures Transferring pictures to a computer Printing from a wireless deviceTransferring pictures to a computer with Windows OS Touch Transfer All to PC Transferring pictures to a computer with MAC OS Mobile Printing Printing using Google Cloud PrintTo print from a Chromebook To print from an iOS mobile device iPhone, iPad, iPod touch Printing emails, documents, and pictures Printing using Kodak Email Print Service Printing pictures from a Blackberry Device Printing pictures from a mobile device Printing pictures from an Android OS Device Copying Using the default settings to copy a documentLoading originals for copying Copying a document Copy Document Setting Description Option Adjusting the settings and copying a document Enlarging or reducing the size of a copy Changing the number of copies of a documentDarkening or lightening a copy Touch Copy Size Manual two-sided copying Two-sided copying Using the default settings to copy a photo Copying a photoTouch Copy Photo Copy Photo Option Setting Description Adjusting the settings and copying a photo Printer detects photo paper Changing the number of copies of a photo Enlarging or reducing the size of a copy of a photo Darkening or lightening a copy of a photo Before you begin scanning Scanning Setting Options Select an option for each setting Base name by default, scanned files are names Scanning from the control panel Loading originals for scanning Scanning to a computer Scan Settings Description Scanning to a memory card or USB flash drive Scan Option Settings Description Scan Option Settings Description Scanning to email Touch Scan to Network Folder Touch Sharing folder Scanning to network folder Scanning from the computer Scanning multiple pictures simultaneously Select Applications Webscan Scanning from the Online Printer Management Tool Faxing Connecting the printer for faxingBefore you begin faxing Selecting the country/region Phone jack End into the wall phone jack Faxing If you share the line with an answering machine or telephone Determining whether your phone line is dedicated or shared Entering fax sender information If you have an answering service Fax Setting Options Description Selecting fax settings Automatically one time Print Fax After Failure Only 100 Using symbols in phonebook entries Setting the answer mode auto answer or manualTouch Fax Settings, then touch Fax Auto-Answer Symbol Description Response by fax Touch Phonebook Adding a new phonebook entryEditing a phonebook entry Deleting a phonebook entry Preparing a fax for transmission Printing a fax coverLoading originals for faxing Fax Option Setting Description Changing resolution, brightness, and color mode Using Quick Dial to send a fax Using the phonebook to send a faxUsing the numeric keypad to send a fax Sending a fax Sending a fax from your computer Dialing a recently faxed numberSending a fax from a computer running Windows OS Sending a fax from a computer running MAC OS Receiving a fax Receiving a fax automaticallyReceiving a fax manually Touch Fax Settings Fax settings reportPrinting fax reports Fax confirmation Canceling a fax Fax activity logTouch , then touch Print Fax Activity Log Maintaining Your Printer General care and cleaning Cleaning the scanner glass and document backing Maintaining Your Printer Replacing ink cartridges Remove the cap 115 Replacing the printhead 117 118 119 To update the printer firmware To update the softwareUpdating the software and printer firmware Kodak Kodak AiO Printer Tools Checking ink levels Monitoring and adjusting printer performance Resetting factory defaults Checking paper levelsTouch Check Paper Levels Troubleshooting Basic troubleshootingProblem Possible Solutions Touch Calibrate Printer Touch Clean Printhead Getting help on the Web For more troubleshooting information Wi-Fi status light Power status lightPower light What it means Wi-Fi status light What it means Features and Specifications Product and Safety SpecificationsPhoto Printing Features Print Performance Copy photo features Copy document featuresScanning features Main bottom paper tray Output paper tray Photo top paper trayPaper types supported Paper sizes supported Connectivity Ink cartridges Physical specifications Software supportDigital image sources System requirements WarrantyComputer with Windows OS Computer with MAC OS Safety information Ink cartridge safety LCD touch screen safety FCC Statement Regulatory Compliance European Compliance Statement Canadian StatementsGerman compliance statement Industry Canada IC Radiation Exposure Statement Energy Star Qualified Limited Warranty Warranty InformationLimited Warranty Coverage Limitations Outside the United States and Canada Declaration of Conformity