Troubleshooting | Xerox 4520mp manual

Chapter 7

Troubleshooting

Overview	7-2
Before Calling for Service 7-2
Locating Your Printer’s Serial Number	7-4
Displayed Control Panel Messages	7-5
Paper Jams	7-27
Printer Operational Problems	7-40
Print Quality Problems	7-43

C h a p t e r 7 : T r o u b l e s h o o t i n g ❖ 7-1

Image 175

Xerox 4520mp manual Troubleshooting

Contents

Xerox 4520/4520mp Desktop Laser Printers USA Table of Contents B l e o f C o n t e n t s Appendix a Printer and Cable Specifications Iv 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Chapter Overview Serial Port Parallel Port Printer ComponentsFront View Receptacle for Optional Feeders Control Panel on the printer. See Using the Control Panel Factory Settings Sharing the Printer Maximum memory capacity is 52 MB Memory Considerations Handling Paper Summary of Paper Trays and Paper Sizes Loading Paper A p t e r 2 H a n d l i n g P a p e r Upper Paper Source Middle Paper Source Lower Paper Source Paper InputSingle-sheet Bypass Feeder SBF Paper Source Output trays Paper Output Paper Speciﬁcations Weight Paper Size Dimensions However, if you do not install-or your application Tray Single-sheet Capacity‡ Sheets Fixed Tray Paper Size†11 x To use letterhead, pre-printed stationery, or drilled paper Label sheet Single-sheet Bypass FeederCom-10 Transparency Optiona Feeders Labels Mu ti-sheet Bypass Feeder MBF High-Capacity Feeder HCF Hcef High-Capacity Envelope Feeder Paper† Upper Middle Lower Summary Paper Trays Sizes 18 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Loading the Upper Middle, or Lower Paper Tray Loading PaperRemove the tray from Printer See .6 page 2-10 for universal tray information Press the bottom Paper tray down to a Locked position Metal corners Load paper in the trayMaking sure the paper Is tucked under Insert the tray Printer Feeding the SBF Adjust the guides to Desired paper size A d i n g P a p e r Paper Size Long or Short Edge First 12 Long or short edge paper orientation Loading Letterhead, Pre-printed, Drilled, or Label Paper 14 illustrates paper orientation in the SBF and MBF Loading Envelopes PCL Paper Source Alternate Names Printing a 32 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Source Mapping Description Setting Source Mapping Settings Tray or tray sequence appearing when Hcef Lower PCL Paper Base Model With MBF With HCF With Hcef Source Source Mapping Examples Example You have a HCF installed. You want to load as much paper You do not have a HCF installed. You want to print mostly on You have a HCF installed. You want to print mostly on Letter You do not have a MBF or HCF installed. You want to print Set MBF Paper Size to DL You do not have a MBF or HCF installed. You want to use Using the Control Panel Printer Settings that Affect Memory Control Panel Two-line by 16-character Display Eight Control Keys Control Panel Features Key Description Keys Enter EscChanges to values will be saved unless you ﬁrst press Enter Item in the list Press Down DownTo display the last item To display the ﬁrst Interface Menu System Menu Test Menu Reset Printer Reset Menus Reset AllNavigating the Menu System Language PCL Menu Symbol Description Example Menu System Indicators Press Online to take the printer ofﬂine Setting a Menu Option If you press Online Before Enter Value will Not be saved Main Menu System Main Menu hierarchy Language Options LanguageOption English Equivalent PCL Menu Hierarchy PCL Menu hierarchy showing factory settings 600x600 PCL Menu Options Internal Option Setting DescriptionCopies Font Source Pitch Font Number10.00 12.00 Default SourceInteraction of Default Source and Source Mapping Point Size Source Mapping MBF Paper Size Paper SizeOrientation Form Length Roman-8 Symbol Set Protection Jam RecoveryOff 600x600 Resolution State Saving Protection or ResolutionResolution or Page Protection. Enabling State TrueRes PostScript Menu Macintosh Users PostScript Menu Hierarchy PostScript Menu hierarchy showing factory settings PostScript Menu Options Copies Default Tray Manual Size Tray SwitchingTrueRes Option Setting Description System Menu Hierarchy System Menu 10 PostScript Menu options showing factory settings TrueRes Down in Page Protection or Resolution Interface Menu Hierarchy Interface MenuToken Ring Menu See 11 Interface Menu hierarchy showing factory settings Serial Menu LocalTalk Menu‡ System Language Port EnablePort Timeout Parallel Menu Options Lang. Sensing Auto Job End Bidirectional Serial Menu Options Lang. Sensing 48 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Port Type Stop Bits DTR PolarityData Bits Parity LocalTalk Menu Option Secs Time interval for determining when to poll the nextHas been inactive for this amount of time DEC LAT Ethernet Menu Options Port Timeout 802.3 Frame TypeCorrect frame type Token Ring Menu Options On how port polling works When Lang. Sensing page 3-57 is On, System When On, if the Token Ring port receives print jobs 58 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e S t e m M e n u System Messages System Menu OptionsHex Dump Chime Auto Continue Disk Spooling† Power Saver60 min Test Menu Hierarchy Test Menu Demo Test Menu FunctionsFunction Description Conﬁg. Sheet Complete list of the 35 PostScript language typefaces Font characteristics, and a font samplePCL Font List PS Font List Memory Check Test Print Reset Menu Functions Reset Menu Hierarchy Cancel PS Job Reset PrinterReset Menus Reset All Option Description Printer Settings that Affect MemoryProtection Off PostScript Menu Protection or Resolution setting Saving On Setting 300 dpi 400 dpi 600 dpi 800 dpiProtection set Saving Off Using Fonts Scalable font Bitmapped font Where Fonts Reside Fonts Resident on the Printer TrueType Fonts Intellifont Fonts PCL Bitmap Font PostScript Adding Fonts Font cards for the 4520/4520mp contain PCL fonts only. Font Cards Fonts within Software Applications Selecting a Font Downloading Fonts Temporary and Permanent Fonts 14 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Adding Printer Options High-Capacity Feeder HCF Multi-sheet Bypass Feeder MBF Font card Paper traysLocalTalk card Token Ring card MB hard disk Power OFF 0 Printer Installing a4520mp Users Remove any installed high-capacity feeders Thumbscrews are not With your ﬁngersLoosen Thumbscrews ﬁrmly, but evenly To accessController board, pull On the thumbscrews Lift the Simm out of the slot Carefully releaseClips of the Simm you Are replacing Press the Simm up until the clips lock it Place Insert the new Simm Into one of the Simm Slots Controller board back Slide the printerInto the printer Only your ﬁngers Reinstall any font cards removed Step Install i n g a S I M M Press the door to open Control Panel Power on 1 Printer Press Enter You will see Press OnlinePress Menu Press Down Or Up Until you see Total system memory = nnnn KB Verify the Simm has been correctly installed Insert a font card into either font card slot Installing a Font Card When installing Pcmcia font cards, printing a PCL Font List Maintaining the Printer Overview Replacing the EP Cartridge Press the center latch Down to release Open the top cover Cartridge, transfer Cleaning feltCleaning felt housing Locate the EP P l a c i n g t h e E P C a r t r i d g e Remove the old Transfer corotron Close the cover Cleaning felt housing Remove the old EP Cartridge P l a c i n g Remove the insert From the EP cartridge See page 6-12 for more details Adjusting the Print Density J u s t i n g t h e P r i n t D e n s i t y Cleaning the Printer Helpful Hints for Moving the Printer Transporting the Printer 16 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Troubleshooting Before Calling for Service E r v i e w Locating Your Printer’s Serial Number Locating Your Printer’s Serial Number Message Description/Action Displayed Control Panel Messages 0102† Power Off & OnComm. Error Comm. Errornn Message Description/Action Feed B4 Feed A3Feed A4 Feed A5 Hcef Message IOT NVM Fail Lower Card Err Load LetterLocalTalk Fail Lower Memory Check Open HCF Cover Open Front CoverClear Paper Path Open Hcef Cover Paper Fed From Press ↓ to Abort PressPress a key Press ↑ to init Replace Unknown Disk Turn Power OffToner Low Then On Upper Tray Out Message clears when the next job prints Printer has changed resolution toMessage clears when the next job starts Message Description/Action Protection to OFF Message Description/Action 24 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Message Description/Action 26 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Paper trays. See Loading Paper Paper Jams Printer paper paths Paper Fed From Open Hcef Cover Clear Paper Path Paper Jam MBFUpper Tray Paper jam has occurred as paper was 4A, 4B Paper jam has occurred betweenLeaving the fuser area 5A, 5B 6A, 6B, P e r J a m s P e r J a m s P e r J a m s Handling P e r J a m s Remove any paper Open the top cover byPressing the top cover Release latch P e r J a m s P e r J a m s P e r J a m s Problem Action Printer Operational Problems Problem Action Parallel, Serial, etc. and try sending the job again Set Print Errors to on and resend jobCoding. Correct the coding problem and resend the job Text printed is a Light/faint prints Problem Possible Causes Corrective ActionsBlank Prints Spot deletions Background/blackDefective EP cartridge Replace EP cartridge Prints Deletions Horizontal lineDefective paper stock Perpendicular To the direction of paper Vertical dark streaksHorizontal dark streaks Contaminated paper path Current Wiper Residual image Fused image Unfused or partiallySkewed prints Image misregistration Damaged prints Excessively dark TrueRes Smoothing problems 52 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Appendix a Printer Speciﬁcations Additional 4 MB Simm for a total of 8 MB Factory-provided features 4 MB printer memoryUser documentation On the 4520mp printer X 11 Letter Printer Language Paper Size Printable Area Width LengthAll paper sizes PostScript Cable Speciﬁcations Signal Signal Name Source Function Pin # Figure A.3 Centronics connector pin assignment Init Host RS-232C Serial Interface Ccitt Settings are for 8 bit data with 1 stop bit and parity none Figure A.4 Pin assignment for RS-232C Signal Name Pin # RS-232C Direction Function RS-422A Serial Interface Ccitt Figure A.5 Pin assignment for RS-422A Signal Name Pin # RS-422A Direction Function Null Modem Network Interface Figure A.6 Null Modem wiring Appendix B Xerox-Unique Settings Graphics are printed on the page. Figure B.1 lists the PCL Function Parameter Command Decimal Value Hexadecimal Value Envelope Feeder EC&l6H 027 038 108 054 Length and Size Margins and Text Length Perforation Skip Mode027 Horizontal Margins Vertical Line Spacing Horizontal Column Spacing EC&k0G 027 038 107 048 26 6B 30 Termination Primary Symbol ISO027 Line 027 040 053 Symbol EC19M 027 040 049 057 28 31 ISOMicrosoft 027 040 054 28 36 4A Publishing DeskTop Pitch Spacing Stroke Weight ECs16901T 027 040 115 049 1B 28 73 31 36 39 30 057 048 049 Primary Typeface Family Underline Font Default 027 041 # ... # 1B 29 # ... # Font Soft Symbol Set Management / CreationSelect Font ID # primary font 027 040 # ... # 1B 28 # ... # With ID # ID # secondary Raster Graphics Graphics Imaging Print Model Rectangle Dimensions Diagonal Lines EC*c3G 027 042 099 051 100% Gray EC*c100G 027 042 099 049048 Pattern Horiz. Line EC*c1G 027 042 099 049 Vert. Lines EC*c2G 027 042 099 050 Status Readback Function Parameter Command Decimal Value Hexadecimal Value 027 037 048 1B 25 30 Cursor position Use current Enter PCL Mode Use previous PCL027 Functions 027 1B 5A Command Mnemonic Parameters Context Printer Commands Polygon Group Character Group User Deﬁned Line Type Index ,gap1 . . . gapn Line and Fill Attributes Group Right margin, in which case no action is Function Symbol Decimal DescriptionControl Codes To the right of the left margin 26 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Appendix C Port Polling Without a Hard Disk Installed Auto Job End is On Port Polling With a Hard Disk Installed 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Appendix D Option/Part No Description Comments Printer OptionsPrinter Memory Simm Contact Xerox / Rank Xerox For PCL5e only Font CardsHard Disk EtherTalk and TokenTalk systems require Network Interfaces Paper Trays High-Capacity Envelope Feeder Hcef High-Capacity Feeder HCF Option/Part No Description Comments Cables Additional Order ItemsType/Part No Description Comments EP Cartridge Printer, refer to the Document Software DiskettesFor more information on Xerox Software drivers and utilities for 300K39990 English Rank Xerox User Documentation High-Capacity Envelope Feeder Hcef P e n d i x D O r d e r i n g I n f o r m a t i o n D-13 14 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Appendix E Acoustic Noise Figures Xerox Commitment to Environmental Quality Class B Operational Safety P e n d i x E E n v i r o n m e n t a l Specification s E-5 Laser Safety Warning for Finland and Sweden Laser Safety Glossary GL-2 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Downloaded fonts See Downloading GL-4 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e O s s a r y GL-5 GL-6 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Manual tray See MP tray GL-8 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e O s s a r y GL-9 Printer description See Description Printer reset See Reset O s s a r y GL-11 GL-12 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e O s s a r y GL-13 GL-14 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e Index Options 3-52 to Installing 5-17 to 5-18 Slot locationLoading 2-27 to Replacing 6-3 to Error 7-5 to Options 3-42 to Size 2-7 toLabels 2-27 to Letterhead 2-27 to Lower tray 2-19 to Upper tray 2-19 to PCL Menu 3-15 to Options 3-18 to Reset Menu 3-67 to Functions 3-67 toOptions 3-32 to System Menu 3-59 to 3-62 Options 3-60 to Options 3-46 toTest Menu 3-63 to Functions 3-64 to D e x IX-8 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e