Xerox 4520mp manual Before Calling for Service

O v e r v i e w

Overview

Before Calling for Service

This chapter lists some problems you might encounter while using your 4520/4520mp, and provides some possible solutions to these problems. This chapter will help you troubleshoot problems associated with:

•Displayed control panel messages

•Paper transportation

•Printer operation

•Deterioration of print quality

If you encounter a problem, locate the type of problem in this section and perform the suggested corrective actions. If you are unable to resolve the problem, contact your dealer or Xerox / Rank Xerox for service.

Before calling for service, be sure you have thoroughly reviewed the troubleshooting section provided for your type of problem and have performed the suggested corrective actions.

When calling for service, be prepared to provide the following information:

•The serial number of the printer. See “Locating Your Printer’s Serial Number” (page 7-4).

•Your name and your company’s name

•A description of the problem, including the severity of the problem:

—Critical

Printer is down and/or user has no production capability

–inability of a critical application (job) to run

–frequency of failure precludes production use

–critical integrity defect

7-2❖ 4 5 2 0 / 4 5 2 0 m p U s e r ’ s G u i d e