Xerox 4520mp manual Printer Operational Problems, Problem Action

P r i n t e r O p e r a t i o n a l P r o b l e m s

Printer

Operational

Problems

Figure 7.5 lists common operational problems and

recommended actions.

Figure 7.5 Printer Operational Problems

Problem	Action
Printer will not print	1. Power printer OFF, then ON.
	2. Print a Configuration Sheet (see page 3-64).
	• If prints, printer is OK.
	• If Configuration Sheet does not print, contact your dealer or Xerox / Rank
	Xerox.
A file sent from the host	1. Check if printer is Online.
does not print	2. Send a plain text file (i.e., one without printing commands embedded in it) to
	the printer. (You may need to depress the form feed key when the LED
	remains lit if Auto Job End is not set.)
	• If file prints correctly in the default font, with all of the characters in the
	original file, the printer is seeing the same data that the host is sending,
	and the interface or communication line is functioning correctly.
	• If no data prints (or the last page indicator does not come on):
	A. Check configuration to be certain the printer is configured properly.
	B. If using the parallel or serial port, the port may be disabled on the
	printer. Check the Configuration Sheet for the port you are using to
	see if Port Enable is ON. If OFF, set to ON and try again.
	C. If using an optional Xerox network interface card (XNIC) (i.e.,
	Ethernet, LocalTalk, or Token Ring), check the Configuration Sheet
	to see if the printer is acknowledging that the XNIC is present. (Refer
	to XNIC installation instructions packaged with the option.)
	– If the XNIC is not acknowledged, power OFF printer and
	unplug. Pull out controller board, remove the XNIC and check
	that connector pins are not bent. If bent, straighten. Reseat the
	XNIC securely, put controller board back in printer, power ON
	and print Configuration Sheet. If XNIC is still not
	acknowledged, the XNIC has failed. Contact your dealer or
	Xerox / Rank Xerox.
	– If the XNIC is acknowledged, check if printer is recognized by
	the host. (Refer to the Troubleshooting chapter of the
	respective XNIC installation guide.)

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