Axis Communications 2100 manual Bytes = 32 time = 2 ms

44 Troubleshooting AXIS 2100 User’s Guide

Symptoms	Possible causes	Remedial actions
No access via modem	Incorrect settings.	Access the camera via the network or the null modem cable
connection.		and check the settings.
	Bad connection.	Check all cables and ensure that the phone line is working.
	Faulty modem.	Check the modem.
No access via the Null	Incorrect modem/dial-up	Check the settings, especially the ports and the communi-
Modem Cable.	settings.	cation speed.
	Incorrect use of the cable.	The null modem cable is not intended for use as a serial
		connection for the AXIS 2100, i.e. it cannot be used to run
		the AXIS 2100 as a "PC camera".
The Power indicator is not	Faulty power supply.	Verify that you are using an AXIS PS-D power supply.
constantly lit.
The Network indicator	Faulty cabling.	1. To verify that the cables are functional, PING the address
displays red.		of a known unit on your network.
		2. If the cabling is OK and your network is reachable, you
		should receive a reply similar to this:
		...bytes = 32 time = 2 ms,
The Active and Network	Hardware failure.	Contact your Axis dealer.
indicators are flashing
every 0.5 seconds.
Your AXIS 2100 works	Firewall protection	Check the Internet firewall with your system administrator.
locally, but not externally.
	Default routers required	Check if you need to configure the default router settings.
	The Internet site is too	Configure the AXIS 2100 to upload your video images to an
	heavily loaded.	FTP server or an ISP.
No image using Refresh	Requests for images of	Ensure that all the clients accessing the images are using
and/or slow updating of	varying size and resolu-	the same image resolution and compression.
images.	tion place a greater	For large numbers of clients, configure the AXIS 2100 to
	demand on the available
		upload your images to an FTP server or an ISP.
	file space within the AXIS
	2100.