Axis Communications 2100 manual Focus Assistant, as described in Adjusting the Camera

AXIS 2100 User’s Guide		Troubleshooting	45
Symptoms	Possible causes	Remedial actions
A series of broad vertical	The CCD sensor	Direct exposure to extreme sunlight or halogen light may
white lines appears	becomes overloaded	cause serious damage to the CCD sensor. Reposition your
across the image.	when the light is too	AXIS 2100 in a more shaded location immediately.
	bright. This can happen	Note: damage caused to the AXIS 2100 through over expo-
	e.g. with sunlight reflexes.	sure to direct sunlight or halogen light is not covered under
		the product warranty.
Bad focus.	Focus has not been cor-	Referring to the on-line help, adjust the White Balance set-
	rectly adjusted.	ting and then try resetting the camera focus again using the
		Focus Assistant, as described in Adjusting the Camera
		Focus, on page 32.
	No adaptor fitted with	If you have previously replaced the supplied CS-type lens,
	your C-type lens.	you may have inadvertently installed a C-type lens without
		first fitting the required adaptor. See also page 34.
Noisy images.	Video images may be	To solve this problem, you need more light. The perfor-
	noisy if you are using the	mance of the camera is best in 100 - 3.000 lux.
	AXIS 2100 in a very low	You may wish to consider replacing the basic lens with a
	light environment.	more sensitive lens (Lower F-number), if the lighting condi-
		tions within the installation area cannot be improved.
Poor quality images.	The display properties	Open the Display Properties in your desktop and configure
	are incorrectly configured	your display to show at least 65 000 colors, i.e. at least
	for your desktop.	16-bit.
		Note: Using only 16 or 256 colors on your computer will
		produce dithering artifacts in the image.
No images available in	ActiveX disabled.	If you are using Microsoft Internet Explorer, ensure that
your browser application.		ActiveX has not been disabled in the Internet Options
		menu. Alternatively, use the Java Applet for viewing images.

Note: If you still have a problem after reading this information, please contact your reseller or check the FAQ on the Axis Website at www.axis.com.