Axis Support

AXIS 212 PTZ - Troubleshooting

4.After the upgrade has completed (1-10 minutes), the unit will automatically restart and show a steady green on the Power and Status LEDs and flashing green or amber on the Network LED.

5.Referring to the installation guide, reinstall the camera.

If the emergency recovery procedure does not get the camera up and running again, please contact Axis support at www.axis.com/techsup/

If you contact Axis support, please help us to help you solve your problems, by providing the server report, the log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

The Log file is available from Setup > System Options > Logs & Reports. The Log file records events in the unit since the last system restart and can be a useful diagnostic tool when troubleshooting.

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Axis Communications 212 PTZ user manual Axis Support

Contents

Axis 212 PTZ About this Document Contents General performance considerations Product Features Audio Key features OverviewStatus indicator LED Microphone Power button connector Color Description Terminal connector PinoutLED indicators Pin Function Description Setting the Password Accessing the CameraAccess from a browser Live View Accessing the camera from the InternetAxis Media Control AMC audio controls Pan/Tilt/Zoom controlsControl panel Video Streams How to stream MPEG-4 Axis Media Control AMC Alternative methods of accessing the video streamMPEG-4 clients Motion Jpeg Accessing the Setup tools Configuration Video Stream Video and Image settingsText Overlay Settings Image Appearance Low Light Behavior Overlay Image SettingsAdvanced Camera Settings Advanced MPEG-4 Settings GOV Settings Audio Audio SettingsEnable Audio Audio mode Audio Output Audio Input Layout Live View ConfigCustomizing the default Output Buttons Default Video FormatUpload Own Web Files Action Buttons Html Examples Sequence ModeDefault Viewer AMC Settings Advanced Ctrl Panel PTZ ConfigurationPreset Positions Guard Tour Definitions Event ConfigurationEvent Servers Click Add triggered on the Event types Configuring Event TypesHow to set up a triggered event Triggered Event Scheduled Event Motion Detection Object Size Port Status Referrals System OptionsSecurity IP Address Filtering Date & Time Network Basic TCP/IP SettingsNetwork Advanced TCP/IP Settings NAT traversal port mapping NTP ConfigurationHost Name Configuration Link-Local Address Network Traffic Smtp email Bonjour LED SettingsMaintenance UPnP Support Advanced Resetting to the Factory Default SettingsUsing the Control Button Pinout and Interface I/O Terminal ConnectorTerminal connector Upgrading the Firmware TroubleshootingEmergency Recovery Procedure Checking the Firmware Axis Support No images displayed on web Problems setting the IP addressProblems with the MPEG-4 format Camera is inaccessible Poor quality snapshot images Video/Image problems, generalProblems uploading files Audio volume too low/high Illumination Technical Specifications Video management General performance considerations Bandwidth Optimizing your system Etrax Ethernet Token Ring Axis Axis own microprocessor Glossary of Terms See also IP Internet Protocol VOP See VOP URL Uniform Resource Locator An address on the network SSL/TSL Secure Socket Layer/Transport Layer Security Number, the more secure the encryption AMC Index Snmp