Axis Communications 212 PTZ Troubleshooting

AXIS 212 PTZ - Troubleshooting

Troubleshooting

Firmware is software that determines the functionality of the AXIS 212 PTZ. One of your first actions when

troubleshooting a problem should be to check the currently installed firmware version. The latest version may

contain a correction that fixes your particular problem. The current firmware version in your camera can be

seen on the page Setup > Basic Configuration.

When you upgrade the firmware with a file from the Axis Web site, your camera will receive the latest available

functionality. Always read the upgrade instructions and release notes available with each new release, before

updating the firmware.

Note: Preconfigured and customized settings will be saved when the firmware is upgraded (providing the features are available in the new

firmware) although this is not guaranteed by Axis Communications. Always read the instructions and release notes available with

each new release, before upgrading the firmware.

1. Save the firmware file to your computer. The latest version of the firmware is available free of charge

from the Axis Web site at www.axis.com/techsup

2. Go to Setup > System Options > Maintenance in the camera’s Web pages.

3. In the Upgrade Server section, browse to the desired firmware file on your computer. Click Upgrade.

Notes: •After starting the upgrade process, always wait at

least 5-10 minutes before restarting the camera, even if you

suspect the upgrade has failed.

•Your dealer reserves the right to charge for any repair attribut-

able to faulty upgrading by the user.

AXIS Camera Management software tool can be used

for multiple upgrades. Refer to the Axis Web site at

www.axis.com for more information.

If power or the network connection to the camera is lost during the upgrade, the process will fail and the unit

will become unresponsive. A flashing red Status LED indicates a failed upgrade. To recover the unit, follow the

steps below. The serial number is found on the label attached to the bottom of the camera.

1. Unix/Linux - From the command line, type the following:

arp -s <IP address of camera> <Serial number> temp

ping -s 408 <IP address of camera>

Windows - From a command/DOS prompt, type the following:

arp -s <IP address of camera> <Serial number>

ping -l 408 -t <IP address of camera>

2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.

3. Open a browser and type in the camera’s IP address. In the page that appears, use the Browse button to

select the upgrade file to use, e.g. axis212ptz.bin. Then click the Load button to restart the upgrade process.