AXIS 212 PTZ - Troubleshooting
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For additional assistance, please contact your reseller or see the support pages on the Axis Website at www.axis.com/techsup
Problem with AMC.
(Internet Explorer only)
To enable the updating of video images in Microsoft Internet Explorer, set your browser to allow ActiveX con-
trols. Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.
Installation of additional ActiveX component
restricted or prohibited
Configure your camera to use a Java applet for updating the video images under
Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more information.
Video/Image problems, general
Image too dark or too light Check the video image settings. See the online help on Video and Image Settings.
Decreased image quality in zoomed in view The camera requires sufficient light to deliver good image quality in zoomed in view. Better indoor lighting will
increase image quality.
Missing images in uploads This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate or
the upload period.
Slow image update Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates, etc, will reduce the
performance of the camera.
Poor performance Poor performance may be caused by e.g. heavy network traffic, multiple users accessing the unit, low perfor-
mance clients, use of features such as Motion Detection, Event handling, Image rotation other than 180 degrees.
Poor quality snapshot images
Screen incorrectly configured on your worksta-
tion
In Display Properties, configure your screen to show at least 65000 colors, i.e. at least 16-bit. Using only 16 or
256 colors will produce dithering artifacts in the image.
No Pan Tilt Zoom movement
Problem with Quicktime Limited click-in-image functionality in Quicktime, use the pan, tilt, zoom toolbars instead.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later) can some-
times freeze on a slow computer
Lower the image resolution.
Problems uploading files
Limited space There is only limited space available for the upload of your own files. Try deleting existing files to free up space.
Motion Detection triggers unexpectedly
Changes in luminance Motion detection is based upon changes in luminance in the image. This means that if there are sudden changes
in the lighting, motion detection may be triggered mistakenly. Lower the sensitivity setting to avoid problems
with luminance.
No audio
Incorrect setup Check the sound card in the PC. Ensure that the mute button is not pressed and the volume settings are correct.
No audio or
very poor audio quality
Check that the correct Audio Input source is selected under Setup > Audio > Source. Select Microphone for the
internal microphone or for a connected external microphone. Select Line for a connected line in source.
Audio volume too low/high
Volume settings incorrect The volume of the microphone is either too high or too low. Change the volume for the microphone in the tool-
bar on the Live View page.
Poor audio quality
Too many users Too many users/clients connected to the camera may affect the sound quality adversely. Try limiting the number
of clients allowed to connect under Basic Configuration > Users.
CPU overloaded Reduce the number of listeners and viewers and decrease the image resolution and compression.
Unsynchronized audio and video It is recommended that the camera's time setting is synchronized with an NTP Server. This is enabled under Sys-
tem Options > Date & Time.
Distorted audio Check that the correct Audio Input source is selected under Setup > Audio > Source. Select Microphone for the
internal microphone or for a connected external microphone. Select Line for a connected line in source.
Stuttering audio Audio break-up (stuttering audio) can be reduced using the Audio Buffer in AXIS Media Control. Right-click the
video image and select ‘Settings’ and ‘Audio’. A higher audio buffering level will reduce audio break-up, but may
introduce a noticeable lag in audio transmission.