Support

AXIS 213 PTZ 38

If you contact the Axis support desk, please help us help you resolve your problems expediently by providing a server report, log file and a brief description of the problem.

Server Report - go to Setup > System Options > Support Overview. The server report contains important information about the server and its software, as well as a list of the current parameters.

Log file - go to Setup > System Options > Logs & Reports. The Log file records events within the unit since the last restart of the system and can prove a useful diagnostic tool for troubleshooting.

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Axis Communications AXIS 213 PTZ user manual Support

Contents

Axis 213 PTZ Network Camera User’s Manual Intellectual Property Rights Table of contents Axis 213 PTZ Axis 213 PTZ Network Camera Indicator flashes as followsProduct Description Audio In/Out Axis Video In/Out Setting the Password Accessing the cameraAccess from a browser Accessing the camera from the Internet Pan/Tilt/Zoom controls Live ViewExternal Video Control panel Viewer controls QuickTime Area ZoomServer push not available for Microsoft Internet Explorer Java applet Motion Jpeg Video and Audio StreamsVideo Stream Types Axis Media Control How to stream MPEG-4MPEG-4 protocols and communication methods Other MPEG-4 clients Other methods of accessing the video streamAccessing the Audio Streams Audio transmission methods Setup Accessing the setup tools from a browser Video & Image Image Advanced Camera Image SettingsOverlay image Lighting Conditions Client Compatability GOV SettingsAdvanced MPEG-4 Bit Rate Control Axis 213 PTZ Audio Basic Enable AudioAudio Audio Channels Audio Advanced Audio Quality SettingsNoise canceller threshold value Noise canceller attenuation Audio Output Live View Layout Live View ConfigUse custom settings Own Home Check Show custom link Default Video FormatUser Defined Links Action Buttons Html Examples Default ViewerViewer settings External Video PTZ Configuration Event Configuration Event Servers Triggered Event Setting up a triggered eventEvent Types Click Add triggered on the Event types Scheduled Event Configuring motion detectionMotion Detection Settin up a scheduled event Port Status Parameter Size History Sensitivity Security IP Address Filter System OptionsSecurity users IP Address Configuration Date & Time SettingsNetwork Basic TCP/IP Settings Current Server Time Network Advanced TCP/IP Settings Network UPnP Network SocksNetwork Smtp email Network RTP/MPEG-4 Network Bonjour LED SettingsMaintenance Ports & Devices Support System Overview Advanced Plain ConfigResetting to Factory Default Settings Support Logs & Reports RS-232C Connection ModuleInputs and outputs I/Os Schematic Diagram Connection Module Upgrading the Firmware TroubleshootingChecking the Firmware Support Problems with the MPEG-4 format Symptoms, Possible Causes and Remedial ActionsProblems setting the IP address Video/Image problems, general Status and Network indicator LEDs are flashing red rapidlyCamera is inaccessible Problems uploading files Switching to Half-Duplex mode Audio Technical Specifications Specification Models Specification Connectors Installation, management General performance considerations Approvals Frame rates MPEG-4 Optimizing your systemFrame rates Motion Jpeg Bandwidth Glossary of Terms Etrax Ethernet Token Ring Axis Axis own microprocessor See also IP Internet Protocol Megapixel See Pixel VOP See VOP SSL/TSL Secure Socket Layer/Transport Layer Security URL Uniform Resource Locator An address on the network Axis 213 PTZ Index Http Http API Smtp