Axis Communications AXIS 213 PTZ Frames, Camera is inaccessible, No images displayed on web

	AXIS 213 PTZ	40
Lower frame rate than expected	Reduce number of applications running on the client computer.
	Limit the number of simultaneous viewers. This is done in System Options > Security > Users.
	Check with the system administrator that there is enough bandwidth available. See also the online help.
	Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode only I
	frames.
	Lower the image resolution.
Why don’t I get 30 frames per second?	See the section General performance considerations, on page 56.
Lost or poor images in pre-trigger buffer	Make sure that Cyclic refresh under Setup > Video & Image > Advanced > MPEG-4
(MPEG-4 video stream)	is disabled.
Image degeneration	Decrease the GOV length, see the online help for more information.
The Power indicator is not constantly lit
Faulty power supply	Check that you are using an AXIS PS-L power supply.
The Status and Network indicator LEDs are flashing red rapidly
Hardware failure	Contact your Axis dealer.
The Status indicator LED is flashing red and the	camera is inaccessible
A firmware upgrade has been interrupted or	See the Emergency Recovery Procedure above.
the firmware has otherwise been damaged
No images displayed on web page
Problem with AMC.	To enable the updating of video images in Microsoft Internet Explorer, set your browser to allow ActiveX
(Internet Explorer only)	controls. Also, make sure that AXIS Media Control (AMC) component is installed on your workstation.
Installation of additional ActiveX component	Configure your camera to use a Java applet for updating the video images under
restricted or prohibited	Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more information.
Video/Image problems, general
Image too dark or too light	Check the video image settings. See the online help on Video and Image Settings.
Missing images in uploads	This can occur when trying to use a larger image buffer than is actually available. Try lowering the frame rate
	or the upload period.
Slow image update	Configuring, e.g. pre-buffers, motion detection, high-resolution images, high frame rates, etc, will reduce the
	performance of the camera.
Poor performance	Poor performance may be caused by e.g. heavy network traffic, multiple users accessing the unit, low perfor-
	mance clients, use of features such as Motion Detection, Event handling, Image rotation other than 180
	degrees.
Poor quality snapshot images
Screen incorrectly configured on your work-	In Display Properties, configure your screen to show at least 65000 colors, i.e. at least 16-bit. Using only 16
station	or 256 colors will produce dithering artifacts in the image.
Browser freezes
Netscape 7.x or Mozilla 1.4 (or later) can	Lower the image resolution.
sometimes freeze on a slow computer
Problems uploading files
Limited space	There is only limited space available for the upload of your own files. Try deleting existing files to free up
	space.
Motion Detection triggers unexpectedly
Changes in luminance	Motion detection is based upon changes in luminance in the image. This means that if there are sudden
	changes in the lighting, motion detection may be triggered mistakenly. Lower the sensitivity setting to avoid
	problems with luminance.