AXIS 213 PTZ 39

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

When using ARP/Ping

Try the installation again. The IP address must be set within two minutes after power has been applied to the

 

camera. Ensure the Ping length is set to 408. See the Installation Guide.

 

 

The camera is located on a different subnet

If the IP address intended for the camera and the IP address of your computer are located on different sub-

 

nets, you will not be able to set the IP address. Contact your network administrator to obtain an appropriate

 

IP address.

 

 

The IP address is being used by another device

Disconnect the camera from the network. Run the Ping command. (In a Command/DOS window, type ping

 

and the IP address of the unit).

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may

 

already be in use by another device on your network. You must obtain a new IP address and reinstall the unit.

 

If you see: Request timed out - this means that the IP address is available for use with your camera. In this

 

case, check all cabling and reinstall the unit.

 

 

Possible IP address conflict with another

The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that

device on the same subnet

if the same default static IP address is also used by another device, there may be problems accessing the

 

camera. To avoid this, set the static IP address to 0.0.0.0.

 

 

The camera cannot be accessed from a browser

 

 

 

The IP address has been changed by DHCP

1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address

 

again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands.

 

2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit

 

now has a fixed IP address that will not change.

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service

 

and then configure IP address change notification from the network settings. Return the unit to the main

 

network. The unit will now have a dynamic IP address, but will notify you if the address changes.

 

 

Other networking problems

Test the network cable by connecting it to another network device, then Ping that device from your worksta-

 

tion. See the instructions above.

 

 

Camera is accessible locally, but not externally

 

 

 

Broadband router configuration

To configure your broadband router to allow incoming data traffic to the camera: Enable the NAT-traversal

 

feature which will attempt to automatically configure the router to allow access to the camera.

 

This is enabled from Setup > System Options > Network > TCP/IP Advanced.

 

 

Firewall protection

Check the Internet firewall with your system administrator.

 

 

Default routers required

Check if you need to configure the default router settings.

 

 

Problems with the MPEG-4 format

 

 

 

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network tab).

client

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel applet (network

 

tab).

 

 

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4 decoder.

 

 

No multicast MPEG-4 displayed in the client

Check with your network administrator that the multicast addresses used by the

 

camera are valid for your network.

 

 

 

Check with your network administrator to see if there is a firewall preventing viewing.

 

 

Multicast MPEG-4 only accessible by local

Check if your router supports multicasting, or if the router settings between the client and the server need to

clients

be configured. The TTL (Time To Live) value may need to be increased.

 

 

Poor rendering of MPEG-4 images

Color depth set incorrectly on clients. Set to 16-bit or 32-bit color.

 

 

 

If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video

 

Rendering from the MPEG-4 tab in the AMC control panel applet.

 

 

 

Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded

 

from the manufacturer's web site.

 

 

Color saturation is different in MPEG-4 and

Modify the settings for your graphics adapter. Please see the adapter's documentation for more information.

Motion JPEG

 

 

 

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Axis Communications AXIS 213 PTZ Symptoms, Possible Causes and Remedial Actions, Problems setting the IP address