AXIS 213 PTZ 39
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address |
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When using ARP/Ping | Try the installation again. The IP address must be set within two minutes after power has been applied to the |
| camera. Ensure the Ping length is set to 408. See the Installation Guide. |
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The camera is located on a different subnet | If the IP address intended for the camera and the IP address of your computer are located on different sub- |
| nets, you will not be able to set the IP address. Contact your network administrator to obtain an appropriate |
| IP address. |
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The IP address is being used by another device | Disconnect the camera from the network. Run the Ping command. (In a Command/DOS window, type ping |
| and the IP address of the unit). |
| If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that the IP address may |
| already be in use by another device on your network. You must obtain a new IP address and reinstall the unit. |
| If you see: Request timed out - this means that the IP address is available for use with your camera. In this |
| case, check all cabling and reinstall the unit. |
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Possible IP address conflict with another | The static IP address in the camera is used before the DHCP server sets a a dynamic address. This means that |
device on the same subnet | if the same default static IP address is also used by another device, there may be problems accessing the |
| camera. To avoid this, set the static IP address to 0.0.0.0. |
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The camera cannot be accessed from a browser |
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The IP address has been changed by DHCP | 1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set the IP address |
| again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping commands. |
| 2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main network. The unit |
| now has a fixed IP address that will not change. |
| 3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the required service |
| and then configure IP address change notification from the network settings. Return the unit to the main |
| network. The unit will now have a dynamic IP address, but will notify you if the address changes. |
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Other networking problems | Test the network cable by connecting it to another network device, then Ping that device from your worksta- |
| tion. See the instructions above. |
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Camera is accessible locally, but not externally |
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Broadband router configuration | To configure your broadband router to allow incoming data traffic to the camera: Enable the |
| feature which will attempt to automatically configure the router to allow access to the camera. |
| This is enabled from Setup > System Options > Network > TCP/IP Advanced. |
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Firewall protection | Check the Internet firewall with your system administrator. |
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Default routers required | Check if you need to configure the default router settings. |
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Problems with the |
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No | Check that the correct network interface is selected in the AMC control panel applet (network tab). |
client |
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Check that the relevant | |
| tab). |
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| In the AMC control applet, select the |
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No multicast | Check with your network administrator that the multicast addresses used by the |
| camera are valid for your network. |
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| Check with your network administrator to see if there is a firewall preventing viewing. |
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Multicast | Check if your router supports multicasting, or if the router settings between the client and the server need to |
clients | be configured. The TTL (Time To Live) value may need to be increased. |
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Poor rendering of | Color depth set incorrectly on clients. Set to |
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| If text overlays are blurred, or if there are other rendering problems, you may need to enable Advanced Video |
| Rendering from the |
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| Ensure that your graphics card is using the latest device driver. The latest drivers can usually be downloaded |
| from the manufacturer's web site. |
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Color saturation is different in | Modify the settings for your graphics adapter. Please see the adapter's documentation for more information. |
Motion JPEG |
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