TROUBLESHOOTING GUIDE

 

Problems

Possible Cause

 

Action Taken

 

 

 

Programming display

RF Interference occur

 

Retry programming, if possible move closer near the base station.

 

NOT AVAIL.

during programming.

 

 

 

 

 

Interference during

Out of range or close to other

 

Check the handset is not emitting the out of range warning tone.

 

communications

other electrical appliance

 

If close to other electrical device move it away. You may need

 

 

 

 

to reconsider the location of your base if this problem persists.

New entries is not

Phonebook is full

 

Max.25 names and numbers can be stored

in the phonebook.

accepted in phonebook.

 

 

Delete some of older entries to make more space

Time reset to12:00

The base power was removed

 

If the base power was interrupted, the time will also reset or

 

 

or the base was reset.

 

perform Default. Please set the time again.

 

The phone is in strange

Multiple selection from the Menu

 

Reset all the user-set features to the factoryDEFAULT.

mode

structure

 

 

 

 

The phone cannot make

The base unit may not

 

Ensure the base unit is correctly installed and connected.

call

be correctly connected.

 

Make sure that the power in ON.

 

 

 

 

Other handset are already in

 

Make sure that, only one internal and external call can be made

 

 

 

communication (for multi-

 

at the same time. Ensure that other handset is not already in

 

 

handset user)

 

communication prior to use.

 

 

 

 

Network Failure

 

Try making a call from another telephone.

If unsuccessful,

 

 

 

 

contact your network supplier.

 

 

 

 

If connected to PABX

 

Make sure you entered correct PABX code in PBX feature of

 

 

 

 

 

HM.

 

 

 

Base Station does not

Error in connection or lack of

 

Ensure that the Adaptor power supply has been connected to the

 

function

power supply.

 

HM and the adaptor is properly plugged into the AC power plug.

 

 

 

 

Ensure that the AC power should match the Adapter AC voltage.

 

Handset does not

Battery pack may not

 

Ensure that the battery pack has been correctly installed. Follow

 

function

be installed correctly.

 

the polarity marking of the battery and the drawing on NTLD1300

 

 

 

 

handset battery compartment.

 

 

 

 

Battery may need

 

If HM not work when first connected, charge the handset for

 

 

further charging

 

the recommended charging period.

 

 

 

Registration fail

Wrong registration

 

Make sure you know your HM PIN code. If you are registering

 

 

procedure

 

new handset to the base, make sure you follow the procedure

 

 

- 30 -

 

for registering of another DECT handset.

Try again if possible.

 

 

 

 

 

 

 

 

 

 

 

 

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Beko BD 220 user manual Troubleshooting Guide, Problems Possible Cause Action Taken