TROUBLESHOOTING GUIDE
Problems Possible Cause Action Taken
Programming display RF Interference occur Retry programming, if possible move closer near the base station.
NOT AVAIL. during programming.
Interference during Out of range or close to other Check the handset is not emitting the out of range warning tone.
communications other electrical appliance If close to other electrical device move it away. You may need
to reconsider the location of your base if this problem persists.
New entries is not Phonebook is full Max.25 names and numbers can be stored in the phonebook.
accepted in phonebook. Delete some of older entries to make more space
Time reset to12:00 The base power was removed If the base power was interrupted, the time will also reset or
or the base was reset. perform Default. Please set the time again.
The phone is in strange Multiple selection from the Menu Reset all the user-set features to the factoryDEFAULT.
mode structure
The phone cannot make The base unit may not Ensure the base unit is correctly installed and connected.
call be correctly connected. Make sure that the power in ON.
Other handset are already in Make sure that, only one internal and external call can be made
communication (for multi- at the same time. Ensure that other handset is not already in
handset user) communication prior to use.
Network Failure Try making a call from another telephone. If unsuccessful,
contact your network supplier.
If connected to PABX Make sure you entered correct PABX code in PBX feature of
HM.
Base Station does not Error in connection or lack of Ensure that the Adaptor power supply has been connected to the
function power supply. HM and the adaptor is properly plugged into the AC power plug.
Ensure that the AC power should match the Adapter AC voltage.
Handset does not Battery pack may not Ensure that the battery pack has been correctly installed. Follow
function be installed correctly. the polarity marking of the battery and the drawing on NTLD1300
handset battery compartment.
Battery may need If HM not work when first connected, charge the handset for
further charging the recommended charging period.
Registration fail Wrong registration Make sure you know your HM PIN code. If you are registering
procedure new handset to the base, make sure you follow the procedure
for registering of another DECT handset. Try again if possible.
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