Troubleshooting

Problem

Cause

Remedy

 

 

Plug the power cable into the AC inlet on the

 

There is no power from the power

rear of the projector, and plug the power

 

cable into to the power outlet. If the power

 

cable.

 

outlet has a switch, make sure that it is

The projector does

 

 

switched on. (See page 20.)

not turn on.

 

 

Attempting to turn the projector on

Wait until the cooling down process has

 

 

again during the cooling process.

completed.

 

 

 

 

The lamp cover is not securely

Correctly attach the lamp cover. (See page

 

attached.

46.)

 

 

 

 

The video source is not turned on or

Turn the video source on and check that the

 

signal cable is connected correctly. (See page

 

connected correctly.

17.)

 

 

 

 

 

No picture.

The projector is not correctly

Check the connection. (See page 17.)

connected to the input source device.

 

 

 

 

The input source has not been

Select the correct input source with the

 

Source keys on the remote control or

 

correctly selected.

 

SOURCE on the projector. (See page 21.)

 

 

 

 

 

 

The connection cables are not

Correctly connect the cables to the

Image is unstable.

securely connected to the projector

appropriate terminals. (See page 17.)

 

or the signal source.

 

 

 

 

 

 

The projection lens is not correctly

Adjust the focus of the lens using the focus

 

focused.

ring. (See page 21.)

Picture is blurred.

 

 

The projector and the screen are not

Adjust the projection angle and direction as

 

 

aligned properly.

well as the height of this projector if

 

necessary. (See page 25.)

 

 

 

 

 

 

The batteries are out of power.

Replace both of the batteries with new ones.

 

(See page 7.)

 

 

Remote control does

 

 

There is an obstacle between the

Remove the obstacle. (See page 7.)

not work correctly.

remote control and the projector.

 

 

 

 

 

You are too far away from the

Stand within 8 meters (26.2 feet) of the

 

projector.

projector. (See page 7.)

 

 

 

 

The 3D glasses are out of battery.

Recharge the 3D glasses.

 

 

 

 

The settings in the 3D menu are not

Correctly set the settings in the 3D menu.

 

set correctly.

(See page 36.)

3D content does not

 

 

Your Blu-ray Disc is not in 3D

Use a 3D Blu-ray Disc and try again.

not display correctly

format.

 

 

 

 

 

The input source has not been

Select HDMI 1/ HDMI 2 with the Source

 

keys on the remote control or SOURCE on

 

correctly selected.

 

the projector. (See page 21.)

 

 

 

 

 

50 Connecting with video equipment

Page 50
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BenQ W7000+ user manual Troubleshooting, Problem Cause Remedy, Your Blu-ray Disc is not in 3D, Format