Manuals / Black Box / TV and Video / Cable Box

Black Box A/C-7P RO 1. Problem Resolution Guide, Problem or Message, Probable Cause, Action

Models: A/C-7S RO A/C-7P RO

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A/C-7P RO, A/C-7S RO

7.4 Problem Resolution Guide

The following is a general guide to resolve common problems that may occur. Please refer to this guide before contacting technical support.

Table 7-1. Problem Resolution Guide.

Problem or Message	Probable Cause	Action

“Host Line Sync” LED is not	Host is not operating	Check host system.
on when connected to the host

	Damaged or improper	Check host cabling
	cabling	for damage or
		improper connection.

“Printer Online” LED is off	Printer not in a ready	Make sure printer
when printer is connected	status	is on line, has paper,
		etc.

	Printer fault such as	Make sure the printer
	paper out, paper jam,	has paper, is clear of
	etc.	jams, etc.

	Damaged or loose	Check printer cable
	printer cable	for damage or
		improper connection.

Printer loses host	Improper or damaged	Check host cabling
communication (drops off	cabling	for improper
line)		connections or
		damage.

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Black Box manual 1. Problem Resolution Guide, Problem or Message, Probable Cause, Action, A/C-7P RO, A/C-7S RO

Contents

Host A/C-7P RO A/C-7S ROData FromA/C-7P RO, A/C-7S RO FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO FREQUENCY INTERFERENCE STATEMENTS NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDADA/C-7P RO, A/C-7S RO 18. Servicio por personal calificado deberá ser provisto cuando A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO TRADEMARKSA/C-7P RO, A/C-7S RO ContentsChapter PageA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO 1. SpecificationsA/C-7S RO 2. IntroductionFigure 2-1. Front Panels of the A/C-7 RO A/C-7P ROLEDS 2.1 Description of Front Panels2.2 About This User’s Guide 2.3 UnpackingStandard parallel cable for A/C-7P RO only Standard serial cable for A/C-7P RO, A/C-7S ROThe package should include the following A/C-7P RO or A/C-7S RO Wallmount transformer 9V AC outputA/C-7P RO, A/C-7S RO 3. InstallationA/C-7P RO, A/C-7S RO The self-test printouts in Figures A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO Figure 3-1. Self-Test Printout for A/C-7P ROA/C-7P RO, A/C-7S RO Figure 3-2. Self-Test Printout for A/C-7S ROA/C-7P RO, A/C-7S RO Figure 3-2. Self-Test Printout for A/C-7S RO, Page 1 continuedA/C-7P RO, A/C-7S RO Figure 3-3. Self-Test Printout, Page4. Configuration 4.1 A/C-7 RO ConfigurationA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO 4.2 Configuration Switch SettingsSW15 Table 4-1. Configuration Switch SettingsOutput Protocol SW14Table 4-4. Operating Mode Table 4-2. Tests/DiagnosticTests/Diagnostic Table 4-3. Tests/DiagnosticSW23 Table 4-5. Serial Out Baud-Rate SwitchesSW21 SW22Table 4-9. Serial X-On/X-Off Switch Table 4-6. Serial Out Word-Length SwitchTable 4-7. Serial Out Stop Bits Switch Table 4-8. Serial Out Parity SwitchA/C-7P RO, A/C-7S RO 4.4 Host/PC Download CommandsA/C-7P RO, A/C-7S RO 4.4 Host/PC Download Command OverviewA/C-7P RO, A/C-7S RO Table 4-11. Host/PC Download CommandsHost/PC Download Command Command NumberA/C-7P RO, A/C-7S RO Table 4-11 continued. Host/PC Download CommandsHost/PC Download Command Command NumberA/C-7P RO, A/C-7S RO Table 4-11 continued. Host/PC Download CommandsHost/PC Download Command Command NumberA/C-7P RO, A/C-7S RO Table 4-11continued. Host/PC Download CommandsHost/PC Download Command Command NumberA/C-7P RO, A/C-7S RO COMMAND 1 BUFFER SIZECOMMAND 2 LINES PER INCH COMMAND 3 CHARACTERS PER INCHA/C-7P RO, A/C-7S RO COMMAND 4 LINE SPACINGCOMMAND 5 FORM LENGTH COMMAND 6 MAXIMUM PRINT POSITIONCOMMAND 7 PRINT CASE COMMAND 8 LU1 LANGUAGEA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO COMMAND 9 EPSON MATRIXCOMMAND 11 PAPER PATH FONTA/C-7P RO, A/C-7S RO COMMAND 12 FORM FEED BEFORE LOCAL SCREEN PRINTCOMMAND 13 FORM FEED AFTER LOCAL SCREEN COPY COMMAND 14 LU3 PRINT IMAGE Non-SCS ModeCOMMAND 15 CR at MPP + COMMAND 16 NL at MPP +A/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO COMMAND 17 VALID FF FOLLOWED BY DATACOMMAND 18 VALID FF AT END OF PRINT BUFFER COMMAND 19 FF VALID LOCATIONCOMMAND 20 AUTOMATIC FUNCTION AT END OF JOB COMMAND 21 PRINT QUALITY FastDraftA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO COMMAND 25 IBM MOTION COMMANDSCOMMAND 26 SUPPRESS EMPTY FORMS COMMAND 27 FF AFTER TIME ELAPSEA/C-7P RO, A/C-7S RO COMMAND 30 OVERRIDE OF FORMATTING COMMANDSCOMMAND 31 TRUNCATE/WRAP SELECT COMMAND 32 PAPER SIZEA/C-7P RO, A/C-7S RO COMMAND 34 INTERVENTION REQUIRED IR TIMEOUTCOMMAND 36 SUPPRESS IBM CONTROL CODES COMMAND 37 VERTICAL CHANNEL SELECT VCSCOMMAND 38 TRUE LPI SPACING COMMAND 39 CPT ENDING DELIMITER CHARACTERSA/C-7P RO, A/C-7S RO COMMAND 40 CPT START DELIMITER CHARACTERS COMMAND 41 COMMAND ID CHARACTERA/C-7P RO, A/C-7S RO COMMAND 42 START AND STOP EBCDIC HEX DUMP COMMAND 45 SCS TRN TRANSLATEA/C-7P RO, A/C-7S RO COMMAND 50 SHARING PORT TIMEOUT COMMAND 51 HOST PORT TIMEOUTA/C-7P RO, A/C-7S RO COMMAND 55 CUSTOM USER STRINGS COMMAND 56 PARALLEL PORT INITIALIZATION STRINGA/C-7P RO, A/C-7S RO COMMAND 57 HOST PORT INITIALIZATION STRING COMMAND 58 SERIAL-PORT INITIALIZATION STRINGA/C-7P RO, A/C-7S RO COMMAND 61 AUTOMATIC PRINT ORIENTATION APO COMMAND 62 PRIMARY PAPER TRAY ORIENTATIONA/C-7P RO, A/C-7S RO COMMAND 63 ALTERNATE PAPER TRAY ORIENTATION COMMAND 64 MANUAL FEED TRAY ORIENTATIONA/C-7P RO, A/C-7S RO COMMAND 65 CHARACTER SET SELECTION COMMAND 70 OVERWRITE EBCDIC SCS/LU1 TRANSLATION TABLEA/C-7P RO, A/C-7S RO COMMAND 71 OVERWRITE DSC LU3 TRANSLATION TABLE COMMAND 76 SERIAL-IN BAUD RATEA/C-7P RO, A/C-7S RO COMMAND 84 6 LPI STRING COMMAND 77 SERIAL-IN WORD LENGTHCOMMAND 78 SERIAL-IN STOP BITS COMMAND 79 SERIAL-IN PARITYCOMMAND 85 8 LPI STRING COMMAND 86 10 CPI STRINGA/C-7P RO, A/C-7S RO COMMAND 98 RESTORE DEFAULTS OR PRINT CONFIGURATION COMMAND 87 15 CPI STRINGCOMMAND 89 16.7 CPI STRING COMMAND 88 12 CPI STRINGA/C-7P RO, A/C-7S RO COMMAND 99 STORE CONFIGURATION IN PERMANENT MEMORYA/C-7P RO, A/C-7S RO 4.5 Restoring Factory Defaults5. Operation 5.1 Printer SharingA/C-7P RO, A/C-7S RO 5.3 Host Port Initialization 5.4 Print Position and Page LengthA/C-7P RO, A/C-7S RO True 5.5 Laser PrintingTable 5-1. PMPP and PMPL 17.1A/C-7P RO, A/C-7S RO 5.6 Computer Output Reduction CORA/C-7P RO, A/C-7S RO 5.7 Automatic Print Orientation APOFigure 5-1. Printing with the APO Feature Print according to Paper Tray Orientation CommandsA/C-7P RO, A/C-7S RO 5.8 Generic Mode Other Printer CommandsA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO Table 5-2. CommandsCommand Function6. Advanced Features 6.1 Command Pass-ThruA/C-7P RO, A/C-7S RO 6.3 SCS Mode Transparent Data 6.2 Custom User StringsA/C-7P RO, A/C-7S RO Bar Code 6.4 Color Printing6.5 Printing Bar Codes Table 6-1. Bar Codes= 2.5 mm, dot-matrix = 3.175 mm to 9 laser = 22.5 mm, dot-matrix = A/C-7P RO, A/C-7S ROTable 6-2. Module Width in mm inches PCL Laser WidthA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO Table 6-3. Module width in mm inches Epsonor IBM Proprinter Dot-Matrix Width0 = Do not print human readables 1 = Print human readables A/C-7P RO, A/C-7S RO¬B5,7,1,0,0,0,1234567890¬B This data overrun by barcode A/C-7P RO, A/C-7S ROFigure 6-1. Bar Code Overlapping Text This data overrun by barcodeA/C-7P RO, A/C-7S RO 0123456789 Figure 6-2. Code 3 ofFigure 6-3. POSTNET Code 3 ofUPC A Figure 6-4. UPC A1234 Figure 6-5. EAN0123456789 123456789128 Figure 6-6. EANFigure 6-8. Code CodeA/C-7P RO, A/C-7S RO ¬B2,...,A1716~6A/C-7RO~510¬B A selects code set A A/C-7P RO, A/C-7S ROValue Table 6-4. Symbol Character Value and Data CharacterSymbol CharacterCharacter Table 6-4 continued. Symbol Character Value and Data CharacterSymbol A/C-7P RO, A/C-7S ROCharacter Table 6-4 continued. Symbol Character Value and Data CharacterSymbol A/C-7P RO, A/C-7S ROCharacter Table 6-4 continued. Symbol Character Value and Data CharacterSymbol A/C-7P RO, A/C-7S RO6.6 I-O Graphics Language A/C-7P RO, A/C-7S RO6.6.1 I-O GRAPHICS LANGUAGE OVERVIEW A/C-7P RO, A/C-7S RO IOGL Command StringTable 6-5. IOGL Graphics Language Graphical ElementValid ParameterDescription Units ofParameter Table 6-5 continued. IOGL Graphics LanguageMeasurement A/C-7P RO, A/C-7S RODescription A/C-7P RO, A/C-7S ROTable 6-5 continued. IOGL Graphics Language ParameterA/C-7P RO, A/C-7S RO Figure 6-9. XY Coordinate System on the Page100,600 X,Y start100,0 X,Y endA/C-7P RO, A/C-7S RO X,Y start 300,300X,Y end 600,600 Figure 6-11. Example of BoxLine width = 2mm X,Y center900,2400 Figure 6-12. Example of Circle180 X,Y center X,Y start 900,900 500,900 Figure 6-13. Example of ArcA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO Color/Shading-¬GS# of valuescolor 1% shading 1color 2% shadingFigure 6-14. Color/Shading and Pie Chart “9 o’clock” = starting point for first pie segmentA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO Figure 6-15. Segment of CircleA/C-7P RO, A/C-7S RO Draws a bar chart. xy start specifies the bottom left hand corner of the first bar the origin on the chart’s xy scale. The x increment specifies the horizontal movement before the next bar is printed. The y increment in n/300 inches determines the height of the bar multiplied by the value. The bar width in n/300 inches specifies the width of the bar. Bar chart values can range from 0 to 3,000. Each bar will have the color and/or shading as specified in the shading command bar 1 is color/shading value 1,.... A maximum of 12 bars can be printedA/C-7P RO, A/C-7S RO Figure 6-16. Bar Chart HistogramX,Y start 100,2400X,Y start Figure 6-17. Run Line Chart900,2400 A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO TEXTFigure 6-18. Text 6-18A/C-7P RO, A/C-7S RO 6.7 I-O Graphics Language IOGL in ActionFigure 6-19. Bar Chart SALES CALLS PER DAYA/C-7P RO, A/C-7S RO Origin of Chart Figure 6-20. Placement of Bar Chart6-20 Bar ChartBar Chart Boyd A/C-7P RO, A/C-7S RO¬GS# of valuescolor 1% shading 1color 2% shading A/C-7P RO, A/C-7S RO Bar Chart GaryBar Chart Shawn ¬GXbar chart Boyd ¬GS501100110011001100110 ¬GH13003000300307553034396.8 Linking Graphical Output to a Host Application A/C-7P RO, A/C-7S RO6.7.4 LABELS/TITLE/SUBTITLE/LEGEND A/C-7P RO, A/C-7S RO 6.9 Printing Images From The HostA/C-7P RO, A/C-7S RO A PCL command used to reposition the stored image on a page is ¬E&l#u#Z, where the first # l#u specifies the “Left Offset Registration” or horizontal movement in n/720 inch and the second # #Z specifies the “Top Offset Registration” or vertical movement of the image in n/720 inch7. Troubleshooting 7.1 A/C-7 RO Self-TestA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO 7.2 EBCDIC Hex DumpA/C-7P RO, A/C-7S RO 7.3 ASCII Hex DumpProbable Cause 7.4 Problem Resolution GuideTable 7-1. Problem Resolution Guide Problem or MessageProbable Cause Table 7-1. Problem Resolution GuideProblem or Message A/C-7P RO, A/C-7S ROProbable Cause Table 7-1. Problem Resolution GuideProblem or Message A/C-7P RO, A/C-7S ROAction Table 7-1. Problem Resolution GuideProblem or Message Probable CauseProbable Cause Table 7-1. Problem Resolution GuideProblem or Message A/C-7P RO, A/C-7S ROTypeface Symbol SetAppendix A Font FGID Reference for HP LaserJet Printers Table A-1. Selecting Standard FontsTypeface Table A-1 continued. Selecting Standard FontsSymbol Set A/C-7P RO, A/C-7S ROTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsTypeface Symbol SetA/C-7P RO, A/C-7S RO Table A-1 continued. Selecting Standard FontsA/C-7P RO, A/C-7S RO Appendix B Character Sets5 6 7 8 9 A B Figure B-1. RomanA B C D E F 0 1 2 3A B C D E F Figure B-2. Code Page5 6 7 8 9 A B C D E F A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO Appendix C Serial-Port SpecificationsFigure C-1. Input and Output Connector Pinout Figure C-2. Serial Printer Cable PinoutA/C-7P RO, A/C-7S RO Direction Appendix D Parallel-Port SpecificationsTable D-1. 25-Pin Connector Pinout Pin NumberDirection Table D-2. 36-Pin Connector PinoutA/C-7P RO, A/C-7S RO Pin NumberAppendix E Transferring Power to Pin Figure E-1. JumpersA/C-7P RO, A/C-7S RO 10. Power on the printer, then the A/C-7 RO A/C-7P RO, A/C-7S RO8. Tighten the black screws on the back panel 1000 Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax Copyright 2000. Black Box Corporation. All rights reserved