Problem Resolution Guide | Black Box A/C-7P RO, A/C-7S RO instruction

A/C-7P RO, A/C-7S RO

7.4 Problem Resolution Guide

The following is a general guide to resolve common problems that may occur. Please refer to this guide before contacting technical support.

Table 7-1. Problem Resolution Guide.

Problem or Message	Probable Cause	Action

“Host Line Sync” LED is not	Host is not operating	Check host system.
on when connected to the host

	Damaged or improper	Check host cabling
	cabling	for damage or
		improper connection.

“Printer Online” LED is off	Printer not in a ready	Make sure printer
when printer is connected	status	is on line, has paper,
		etc.

	Printer fault such as	Make sure the printer
	paper out, paper jam,	has paper, is clear of
	etc.	jams, etc.

	Damaged or loose	Check printer cable
	printer cable	for damage or
		improper connection.

Printer loses host	Improper or damaged	Check host cabling
communication (drops off	cabling	for improper
line)		connections or
		damage.

112

Image 111

Black Box A/C-7P RO, A/C-7S RO manual Problem Resolution Guide, Problem or Message Probable Cause Action

Contents

7P RO 7S RO 7P RO, A/C-7S RO 7P RO, A/C-7S RO 7P RO, A/C-7S RO Trademarks Contents 7P RO, A/C-7S RO Specifications Front Panels of the A/C-7 RO Introduction Leds Description of Front PanelsAbout This User’s Guide Unpacking 7P RO, A/C-7S RO Installation 7P RO, A/C-7S RO POWER-ON/OFF Sequence Self-Test Printout for A/C-7P RO Self-Test Printout for A/C-7S RO Self-Test Printout for A/C-7S RO, Self-Test Printout, A/C-7 RO Configuration Configuration Configuration Switch Settings Output Protocol SW14 SW15 SW16 SW17 Tests/Diagnostic SW11 SW18 SW14 SW15 SW16 SW17SW11 SW14 SW15 SW16 SW17 SW18 SW21 SW22 SW23 Serial X-On/X-Off SW28 SW24SW25 SW26 SW27 Host/PC Download Commands Host/PC Download Command Overview Command Number Host/PC Download Command 11 . Host/PC Download Commands LPI 11. Host/PC Download Commands Command 1 Buffer Size Command 2 Lines PER InchCommand 3 Characters PER Inch Command 4 Line Spacing Command 5 Form LengthCommand 6 Maximum Print Position Command 8 LU1 Language Command 7 Print Case Command 9 Epson Matrix Command 11 Paper PathFont Command 13 Form Feed After Local Screen Copy Command 12 Form Feed Before Local Screen Print Command 15 CR at MPP + Command 17 Valid FF Followed by Data Command 18 Valid FF AT END of Print BufferCommand 19 FF Valid Location Command 21 Print Quality FastDraft Command 20 Automatic Function AT END of JOB Command 25 IBM Motion Commands Command 26 Suppress Empty FormsCommand 27 FF After Time Elapse Command 30 Override of Formatting Commands Command 31 TRUNCATE/WRAP SelectCommand 32 Paper Size Command 34 Intervention Required IR Timeout Command 36 Suppress IBM Control CodesCommand 37 Vertical Channel Select VCS Command 39 CPT Ending Delimiter Characters Command 38 True LPI Spacing Command 41 Command ID Character Command 40 CPT Start Delimiter Characters Command 45 SCS TRN Translate Command 42 Start and Stop Ebcdic HEX Dump Command 51 Host Port Timeout Command 50 Sharing Port Timeout Command 56 Parallel Port Initialization String Command 55 Custom User Strings Command 58 SERIAL-PORT Initialization String Command 57 Host Port Initialization String Command 62 Primary Paper Tray Orientation Command 61 Automatic Print Orientation APO Command 64 Manual Feed Tray Orientation Command 63 Alternate Paper Tray Orientation Command 70 Overwrite Ebcdic SCS/LU1 Translation Table Command 65 Character SET Selection Command 76 SERIAL-IN Baud Rate Command 71 Overwrite DSC LU3 Translation Table Command 84 6 LPI String Command 77 SERIAL-IN Word LengthCommand 78 SERIAL-IN Stop Bits Command 79 SERIAL-IN Parity Command 86 10 CPI String Command 85 8 LPI String Command 98 Restore Defaults or Print Configuration Command 87 15 CPI StringCommand 89 16.7 CPI String Command 88 12 CPI String To complete the command, the value 0 must be used Command 99 Store Configuration Permanent Memory Restoring Factory Defaults Printer Sharing Operation Print Position and Page Length Host Port Initialization 17.1 Laser Printing Computer Output Reduction COR Automatic Print Orientation APO Printing with the APO Feature Other Printer Commands Generic Mode ¬TN Command Function Command Pass-Thru Advanced Features Custom User Strings SCS Mode Transparent Data Color Printing Printing Bar CodesBar Code Be aware that the table gives rounded values only Width Module width in mm inches Epson 7P RO, A/C-7S RO 7P RO, A/C-7S RO This data overrun by barcode Postnet Code 3 1234 UPC aEAN 0123456789 123456 789128 Code 7P RO, A/C-7S RO Value Code a Code B Code C Symbol Character 7P RO, A/C-7S RO NUL SOH STX ETX EOT ENQ ACK BEL DLE DC1 DC2 DC3 DC4 NAK SYN O Graphics Language Iogl Command String Values Parameter Description Units Valid Measurement Helpful Hints XY Coordinate System on 100,600 Start100,0 End End 600,600 Start 300,300 900,2400 Center 13. Example of Arc 180 Center Start 900,900 500,900 7P RO, A/C-7S RO ’clock = starting point for first pie segment 14. Color/Shading and Pie Chart 15. Segment of Circle 7P RO, A/C-7S RO 16. Bar Chart Histogram 17. Run Line Chart Text O Graphics Language Iogl in Action Sales Calls PER DAY 20. Placement of Bar Chart 104 105 Linking Graphical Output to a Host Application Printing Images From The Host 108 A/C-7 RO Self-Test Troubleshooting Ebcdic Hex Dump Ascii Hex Dump Problem or Message Probable Cause Action Problem Resolution Guide 113 114 115 116 Typeface Symbol Set Orient Pitch Point Appendix a Font Fgid Reference For HP LaserJet PrintersSize Table A-1 . Selecting Standard Fonts 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 Appendix B Character Sets Figure B-1. Roman Figure B-2. Code Figure C-1. Input and Output Connector Pinout Appendix C Serial-Port Specifications 145 Pin Number Direction Name Appendix D Parallel-Port Specifications Table D-2 -Pin Connector Pinout Figure E-1b Appendix E Transferring Power To Pin 149 Copyright 2000. Black Box Corporation. All rights reserved