Troubleshooting, A/C-7 RO Self-Test | Black Box A/C-7S RO specs

A/C-7P RO, A/C-7S RO

7. Troubleshooting

This chapter provides instructions for performing diagnostic tests on the A/C-7 RO. It also contains a problem resolution guide that describes common problems with the A/C-7 RO or the printer and their solutions. If you are unable to solve a problem by following the procedures outlined in this chapter, contact technical support.

Before calling, verify that the A/C-

7 RO is installed correctly, and that its configuration settings are correct, perform the appropriate diagnostic tests outlined in this chapter, and have the following information ready:

•Printer and A/C-7 RO self-test printouts

•Model number and serial number of the A/C-7 RO

•Description of the problem

•Results of diagnostic tests

•Type of host system or controller You may also need to print a “hex

dump” or “buffer print” by enabling the Buffer Print option through the A/C-7 RO’s configuration switches, or Host/PC download command 42. This causes all printing to be in hexadecimal code, just as it’s received from the host, to help in tracing problems.

If you need to ship the A/C-7 RO, use the original carton and packaging to prevent damage.

7.1 A/C-7 RO Self-Test

Verify proper installation and configuration of the A/C-7 RO by performing an A/C-7 RO self-test. The self-test prints out the current software version, memory condition (RAM and ROM), and the current configuration selections.

NOTE

If you are operating a label printer, put the printer in ASCII hex dump mode, then

follow the self-test instructions below. If the label printer starts printing the A/C-7 RO has passed the self-test. To obtain a printout of the current settings, connect the A/C-7 RO to a laser or dot-matrix printer.

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Black Box A/C-7S RO, A/C-7P RO manual Troubleshooting, A/C-7 RO Self-Test

Contents

7P RO 7S RO 7P RO, A/C-7S RO 7P RO, A/C-7S RO 7P RO, A/C-7S RO Trademarks Contents 7P RO, A/C-7S RO Specifications Introduction Front Panels of the A/C-7 RO Description of Front Panels About This User’s GuideUnpacking Leds 7P RO, A/C-7S RO Installation 7P RO, A/C-7S RO POWER-ON/OFF Sequence Self-Test Printout for A/C-7P RO Self-Test Printout for A/C-7S RO Self-Test Printout for A/C-7S RO, Self-Test Printout, Configuration A/C-7 RO Configuration Configuration Switch Settings Output Protocol SW14 SW15 SW16 SW17 Tests/Diagnostic SW11 SW18 SW14 SW15 SW16 SW17SW11 SW14 SW15 SW16 SW17 SW18 SW21 SW22 SW23 SW24 SW25SW26 SW27 Serial X-On/X-Off SW28 Host/PC Download Commands Host/PC Download Command Overview Host/PC Download Command Command Number 11 . Host/PC Download Commands LPI 11. Host/PC Download Commands Command 1 Buffer Size Command 2 Lines PER InchCommand 3 Characters PER Inch Command 4 Line Spacing Command 5 Form LengthCommand 6 Maximum Print Position Command 7 Print Case Command 8 LU1 Language Command 9 Epson Matrix Command 11 Paper PathFont Command 12 Form Feed Before Local Screen Print Command 13 Form Feed After Local Screen Copy Command 15 CR at MPP + Command 17 Valid FF Followed by Data Command 18 Valid FF AT END of Print BufferCommand 19 FF Valid Location Command 20 Automatic Function AT END of JOB Command 21 Print Quality FastDraft Command 25 IBM Motion Commands Command 26 Suppress Empty FormsCommand 27 FF After Time Elapse Command 30 Override of Formatting Commands Command 31 TRUNCATE/WRAP SelectCommand 32 Paper Size Command 34 Intervention Required IR Timeout Command 36 Suppress IBM Control CodesCommand 37 Vertical Channel Select VCS Command 38 True LPI Spacing Command 39 CPT Ending Delimiter Characters Command 40 CPT Start Delimiter Characters Command 41 Command ID Character Command 42 Start and Stop Ebcdic HEX Dump Command 45 SCS TRN Translate Command 50 Sharing Port Timeout Command 51 Host Port Timeout Command 55 Custom User Strings Command 56 Parallel Port Initialization String Command 57 Host Port Initialization String Command 58 SERIAL-PORT Initialization String Command 61 Automatic Print Orientation APO Command 62 Primary Paper Tray Orientation Command 63 Alternate Paper Tray Orientation Command 64 Manual Feed Tray Orientation Command 65 Character SET Selection Command 70 Overwrite Ebcdic SCS/LU1 Translation Table Command 71 Overwrite DSC LU3 Translation Table Command 76 SERIAL-IN Baud Rate Command 77 SERIAL-IN Word Length Command 78 SERIAL-IN Stop BitsCommand 79 SERIAL-IN Parity Command 84 6 LPI String Command 85 8 LPI String Command 86 10 CPI String Command 87 15 CPI String Command 89 16.7 CPI StringCommand 88 12 CPI String Command 98 Restore Defaults or Print Configuration Command 99 Store Configuration Permanent Memory To complete the command, the value 0 must be used Restoring Factory Defaults Operation Printer Sharing Host Port Initialization Print Position and Page Length Laser Printing 17.1 Computer Output Reduction COR Automatic Print Orientation APO Printing with the APO Feature Generic Mode Other Printer Commands Command Function ¬TN Advanced Features Command Pass-Thru SCS Mode Transparent Data Custom User Strings Color Printing Printing Bar CodesBar Code Be aware that the table gives rounded values only Width Module width in mm inches Epson 7P RO, A/C-7S RO 7P RO, A/C-7S RO This data overrun by barcode Code 3 Postnet 1234 UPC aEAN 123456 789128 0123456789 Code 7P RO, A/C-7S RO Symbol Character Value Code a Code B Code C 7P RO, A/C-7S RO NUL SOH STX ETX EOT ENQ ACK BEL DLE DC1 DC2 DC3 DC4 NAK SYN O Graphics Language Iogl Command String Parameter Description Units Valid Values Measurement Helpful Hints XY Coordinate System on Start 100,0End 100,600 Start 300,300 End 600,600 Center 900,2400 180 Center Start 900,900 500,900 13. Example of Arc 7P RO, A/C-7S RO 14. Color/Shading and Pie Chart ’clock = starting point for first pie segment 15. Segment of Circle 7P RO, A/C-7S RO 16. Bar Chart Histogram 17. Run Line Chart Text O Graphics Language Iogl in Action Sales Calls PER DAY 20. Placement of Bar Chart 104 105 Linking Graphical Output to a Host Application Printing Images From The Host 108 Troubleshooting A/C-7 RO Self-Test Ebcdic Hex Dump Ascii Hex Dump Problem Resolution Guide Problem or Message Probable Cause Action 113 114 115 116 Typeface Symbol Set Orient Pitch Point Appendix a Font Fgid Reference For HP LaserJet PrintersSize Table A-1 . Selecting Standard Fonts 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 Appendix B Character Sets Figure B-1. Roman Figure B-2. Code Appendix C Serial-Port Specifications Figure C-1. Input and Output Connector Pinout 145 Appendix D Parallel-Port Specifications Pin Number Direction Name Table D-2 -Pin Connector Pinout Appendix E Transferring Power To Pin Figure E-1b 149 Copyright 2000. Black Box Corporation. All rights reserved