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Black Box manual Troubleshooting, 7.1 A/C-7 RO Self-Test, A/C-7P RO, A/C-7S RO

Models: A/C-7S RO A/C-7P RO

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7. Troubleshooting

A/C-7P RO, A/C-7S RO

7. Troubleshooting

This chapter provides instructions for performing diagnostic tests on the A/C-7 RO. It also contains a problem resolution guide that describes common problems with the A/C-7 RO or the printer and their solutions. If you are unable to solve a problem by following the procedures outlined in this chapter, contact technical support.

Before calling, verify that the A/C-

7 RO is installed correctly, and that its configuration settings are correct, perform the appropriate diagnostic tests outlined in this chapter, and have the following information ready:

•Printer and A/C-7 RO self-test printouts

•Model number and serial number of the A/C-7 RO

•Description of the problem

•Results of diagnostic tests

•Type of host system or controller You may also need to print a “hex

dump” or “buffer print” by enabling the Buffer Print option through the A/C-7 RO’s configuration switches, or Host/PC download command 42. This causes all printing to be in hexadecimal code, just as it’s received from the host, to help in tracing problems.

If you need to ship the A/C-7 RO, use the original carton and packaging to prevent damage.

7.1 A/C-7 RO Self-Test

Verify proper installation and configuration of the A/C-7 RO by performing an A/C-7 RO self-test. The self-test prints out the current software version, memory condition (RAM and ROM), and the current configuration selections.

NOTE

If you are operating a label printer, put the printer in ASCII hex dump mode, then

follow the self-test instructions below. If the label printer starts printing the A/C-7 RO has passed the self-test. To obtain a printout of the current settings, connect the A/C-7 RO to a laser or dot-matrix printer.

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Black Box manual Troubleshooting, 7.1 A/C-7 RO Self-Test, A/C-7P RO, A/C-7S RO

Contents

A/C-7P RO A/C-7S RO DataFrom HostA/C-7P RO, A/C-7S RO FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADARADIO FREQUENCY INTERFERENCE STATEMENTS NORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDADA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO 18. Servicio por personal calificado deberá ser provisto cuandoTRADEMARKS A/C-7P RO, A/C-7S ROContents ChapterPage A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO 1. Specifications A/C-7P RO, A/C-7S RO2. Introduction Figure 2-1. Front Panels of the A/C-7 ROA/C-7P RO A/C-7S RO2.1 Description of Front Panels 2.2 About This User’s Guide2.3 Unpacking LEDSA/C-7P RO, A/C-7S RO The package should include the following A/C-7P RO or A/C-7S ROWallmount transformer 9V AC output Standard parallel cable for A/C-7P RO only Standard serial cable for3. Installation A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO The self-test printouts in FiguresFigure 3-1. Self-Test Printout for A/C-7P RO A/C-7P RO, A/C-7S ROFigure 3-2. Self-Test Printout for A/C-7S RO A/C-7P RO, A/C-7S ROFigure 3-2. Self-Test Printout for A/C-7S RO, Page 1 continued A/C-7P RO, A/C-7S ROFigure 3-3. Self-Test Printout, Page A/C-7P RO, A/C-7S RO4. Configuration 4.1 A/C-7 RO ConfigurationA/C-7P RO, A/C-7S RO 4.2 Configuration Switch Settings A/C-7P RO, A/C-7S ROTable 4-1. Configuration Switch Settings Output ProtocolSW14 SW15Table 4-2. Tests/Diagnostic Tests/DiagnosticTable 4-3. Tests/Diagnostic Table 4-4. Operating ModeTable 4-5. Serial Out Baud-Rate Switches SW21SW22 SW23Table 4-6. Serial Out Word-Length Switch Table 4-7. Serial Out Stop Bits SwitchTable 4-8. Serial Out Parity Switch Table 4-9. Serial X-On/X-Off Switch4.4 Host/PC Download Commands A/C-7P RO, A/C-7S RO4.4 Host/PC Download Command Overview A/C-7P RO, A/C-7S ROTable 4-11. Host/PC Download Commands Host/PC Download CommandCommand Number A/C-7P RO, A/C-7S ROTable 4-11 continued. Host/PC Download Commands Host/PC Download CommandCommand Number A/C-7P RO, A/C-7S ROTable 4-11 continued. Host/PC Download Commands Host/PC Download CommandCommand Number A/C-7P RO, A/C-7S ROTable 4-11continued. Host/PC Download Commands Host/PC Download CommandCommand Number A/C-7P RO, A/C-7S ROCOMMAND 1 BUFFER SIZE COMMAND 2 LINES PER INCHCOMMAND 3 CHARACTERS PER INCH A/C-7P RO, A/C-7S ROCOMMAND 4 LINE SPACING COMMAND 5 FORM LENGTHCOMMAND 6 MAXIMUM PRINT POSITION A/C-7P RO, A/C-7S ROCOMMAND 7 PRINT CASE COMMAND 8 LU1 LANGUAGEA/C-7P RO, A/C-7S RO COMMAND 9 EPSON MATRIX COMMAND 11 PAPER PATHFONT A/C-7P RO, A/C-7S ROCOMMAND 12 FORM FEED BEFORE LOCAL SCREEN PRINT COMMAND 13 FORM FEED AFTER LOCAL SCREEN COPYCOMMAND 14 LU3 PRINT IMAGE Non-SCS Mode A/C-7P RO, A/C-7S ROCOMMAND 15 CR at MPP + COMMAND 16 NL at MPP +A/C-7P RO, A/C-7S RO COMMAND 17 VALID FF FOLLOWED BY DATA COMMAND 18 VALID FF AT END OF PRINT BUFFERCOMMAND 19 FF VALID LOCATION A/C-7P RO, A/C-7S ROCOMMAND 20 AUTOMATIC FUNCTION AT END OF JOB COMMAND 21 PRINT QUALITY FastDraftA/C-7P RO, A/C-7S RO COMMAND 25 IBM MOTION COMMANDS COMMAND 26 SUPPRESS EMPTY FORMSCOMMAND 27 FF AFTER TIME ELAPSE A/C-7P RO, A/C-7S ROCOMMAND 30 OVERRIDE OF FORMATTING COMMANDS COMMAND 31 TRUNCATE/WRAP SELECTCOMMAND 32 PAPER SIZE A/C-7P RO, A/C-7S ROCOMMAND 34 INTERVENTION REQUIRED IR TIMEOUT COMMAND 36 SUPPRESS IBM CONTROL CODESCOMMAND 37 VERTICAL CHANNEL SELECT VCS A/C-7P RO, A/C-7S ROCOMMAND 38 TRUE LPI SPACING COMMAND 39 CPT ENDING DELIMITER CHARACTERSA/C-7P RO, A/C-7S RO COMMAND 40 CPT START DELIMITER CHARACTERS COMMAND 41 COMMAND ID CHARACTERA/C-7P RO, A/C-7S RO COMMAND 42 START AND STOP EBCDIC HEX DUMP COMMAND 45 SCS TRN TRANSLATEA/C-7P RO, A/C-7S RO COMMAND 50 SHARING PORT TIMEOUT COMMAND 51 HOST PORT TIMEOUTA/C-7P RO, A/C-7S RO COMMAND 55 CUSTOM USER STRINGS COMMAND 56 PARALLEL PORT INITIALIZATION STRINGA/C-7P RO, A/C-7S RO COMMAND 57 HOST PORT INITIALIZATION STRING COMMAND 58 SERIAL-PORT INITIALIZATION STRINGA/C-7P RO, A/C-7S RO COMMAND 61 AUTOMATIC PRINT ORIENTATION APO COMMAND 62 PRIMARY PAPER TRAY ORIENTATIONA/C-7P RO, A/C-7S RO COMMAND 63 ALTERNATE PAPER TRAY ORIENTATION COMMAND 64 MANUAL FEED TRAY ORIENTATIONA/C-7P RO, A/C-7S RO COMMAND 65 CHARACTER SET SELECTION COMMAND 70 OVERWRITE EBCDIC SCS/LU1 TRANSLATION TABLEA/C-7P RO, A/C-7S RO COMMAND 71 OVERWRITE DSC LU3 TRANSLATION TABLE COMMAND 76 SERIAL-IN BAUD RATEA/C-7P RO, A/C-7S RO COMMAND 77 SERIAL-IN WORD LENGTH COMMAND 78 SERIAL-IN STOP BITSCOMMAND 79 SERIAL-IN PARITY COMMAND 84 6 LPI STRINGCOMMAND 85 8 LPI STRING COMMAND 86 10 CPI STRINGA/C-7P RO, A/C-7S RO COMMAND 87 15 CPI STRING COMMAND 89 16.7 CPI STRINGCOMMAND 88 12 CPI STRING COMMAND 98 RESTORE DEFAULTS OR PRINT CONFIGURATIONCOMMAND 99 STORE CONFIGURATION IN PERMANENT MEMORY A/C-7P RO, A/C-7S RO4.5 Restoring Factory Defaults A/C-7P RO, A/C-7S RO5. Operation 5.1 Printer SharingA/C-7P RO, A/C-7S RO 5.3 Host Port Initialization 5.4 Print Position and Page LengthA/C-7P RO, A/C-7S RO 5.5 Laser Printing Table 5-1. PMPP and PMPL17.1 True5.6 Computer Output Reduction COR A/C-7P RO, A/C-7S RO5.7 Automatic Print Orientation APO A/C-7P RO, A/C-7S ROFigure 5-1. Printing with the APO Feature Print according to Paper Tray Orientation CommandsA/C-7P RO, A/C-7S RO 5.8 Generic Mode Other Printer CommandsA/C-7P RO, A/C-7S RO Table 5-2. Commands CommandFunction A/C-7P RO, A/C-7S RO6. Advanced Features 6.1 Command Pass-ThruA/C-7P RO, A/C-7S RO 6.3 SCS Mode Transparent Data 6.2 Custom User StringsA/C-7P RO, A/C-7S RO 6.4 Color Printing 6.5 Printing Bar CodesTable 6-1. Bar Codes Bar CodeA/C-7P RO, A/C-7S RO = 2.5 mm, dot-matrix = 3.175 mm to 9 laser = 22.5 mm, dot-matrix =Table 6-2. Module Width in mm inches PCL Laser WidthA/C-7P RO, A/C-7S RO Table 6-3. Module width in mm inches Epson or IBM Proprinter Dot-MatrixWidth A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO 0 = Do not print human readables 1 = Print human readablesA/C-7P RO, A/C-7S RO ¬B5,7,1,0,0,0,1234567890¬B This data overrun by barcodeFigure 6-1. Bar Code Overlapping Text This data overrun by barcodeA/C-7P RO, A/C-7S RO Figure 6-2. Code 3 of Figure 6-3. POSTNETCode 3 of 0123456789Figure 6-4. UPC A 1234Figure 6-5. EAN UPC A123456 789128Figure 6-6. EAN 0123456789Figure 6-8. Code CodeA/C-7P RO, A/C-7S RO A/C-7P RO, A/C-7S RO ¬B2,...,A1716~6A/C-7RO~510¬B A selects code set ATable 6-4. Symbol Character Value and Data Character SymbolCharacter ValueTable 6-4 continued. Symbol Character Value and Data Character SymbolA/C-7P RO, A/C-7S RO CharacterTable 6-4 continued. Symbol Character Value and Data Character SymbolA/C-7P RO, A/C-7S RO CharacterTable 6-4 continued. Symbol Character Value and Data Character SymbolA/C-7P RO, A/C-7S RO Character6.6 I-O Graphics Language A/C-7P RO, A/C-7S RO6.6.1 I-O GRAPHICS LANGUAGE OVERVIEW IOGL Command String Table 6-5. IOGL Graphics LanguageGraphical Element A/C-7P RO, A/C-7S ROParameter DescriptionUnits of ValidTable 6-5 continued. IOGL Graphics Language MeasurementA/C-7P RO, A/C-7S RO ParameterA/C-7P RO, A/C-7S RO Table 6-5 continued. IOGL Graphics LanguageParameter DescriptionFigure 6-9. XY Coordinate System on the Page A/C-7P RO, A/C-7S ROX,Y start 100,0X,Y end 100,600X,Y start 300,300 X,Y end 600,600Figure 6-11. Example of Box A/C-7P RO, A/C-7S ROX,Y center 900,2400Figure 6-12. Example of Circle Line width = 2mm180 X,Y center X,Y start 900,900 500,900 Figure 6-13. Example of ArcA/C-7P RO, A/C-7S RO Color/Shading-¬GS# of valuescolor 1% shading 1color 2% shading A/C-7P RO, A/C-7S ROFigure 6-14. Color/Shading and Pie Chart “9 o’clock” = starting point for first pie segmentA/C-7P RO, A/C-7S RO Figure 6-15. Segment of Circle A/C-7P RO, A/C-7S RODraws a bar chart. xy start specifies the bottom left hand corner of the first bar the origin on the chart’s xy scale. The x increment specifies the horizontal movement before the next bar is printed. The y increment in n/300 inches determines the height of the bar multiplied by the value. The bar width in n/300 inches specifies the width of the bar. Bar chart values can range from 0 to 3,000. Each bar will have the color and/or shading as specified in the shading command bar 1 is color/shading value 1,.... A maximum of 12 bars can be printed A/C-7P RO, A/C-7S ROFigure 6-16. Bar Chart Histogram X,Y start100,2400 A/C-7P RO, A/C-7S ROFigure 6-17. Run Line Chart 900,2400A/C-7P RO, A/C-7S RO X,Y startTEXT Figure 6-18. Text6-18 A/C-7P RO, A/C-7S RO6.7 I-O Graphics Language IOGL in Action A/C-7P RO, A/C-7S ROFigure 6-19. Bar Chart SALES CALLS PER DAYA/C-7P RO, A/C-7S RO Figure 6-20. Placement of Bar Chart 6-20Bar Chart Origin of ChartBar Chart Boyd A/C-7P RO, A/C-7S RO¬GS# of valuescolor 1% shading 1color 2% shading Bar Chart Gary Bar Chart Shawn¬GXbar chart Boyd ¬GS501100110011001100110 ¬GH1300300030030755303439 A/C-7P RO, A/C-7S RO6.8 Linking Graphical Output to a Host Application A/C-7P RO, A/C-7S RO6.7.4 LABELS/TITLE/SUBTITLE/LEGEND 6.9 Printing Images From The Host A/C-7P RO, A/C-7S ROA PCL command used to reposition the stored image on a page is ¬E&l#u#Z, where the first # l#u specifies the “Left Offset Registration” or horizontal movement in n/720 inch and the second # #Z specifies the “Top Offset Registration” or vertical movement of the image in n/720 inch A/C-7P RO, A/C-7S RO7. Troubleshooting 7.1 A/C-7 RO Self-TestA/C-7P RO, A/C-7S RO 7.2 EBCDIC Hex Dump A/C-7P RO, A/C-7S RO7.3 ASCII Hex Dump A/C-7P RO, A/C-7S RO7.4 Problem Resolution Guide Table 7-1. Problem Resolution GuideProblem or Message Probable CauseTable 7-1. Problem Resolution Guide Problem or MessageA/C-7P RO, A/C-7S RO Probable CauseTable 7-1. Problem Resolution Guide Problem or MessageA/C-7P RO, A/C-7S RO Probable CauseTable 7-1. Problem Resolution Guide Problem or MessageProbable Cause ActionTable 7-1. Problem Resolution Guide Problem or MessageA/C-7P RO, A/C-7S RO Probable CauseSymbol Set Appendix A Font FGID Reference for HP LaserJet PrintersTable A-1. Selecting Standard Fonts TypefaceTable A-1 continued. Selecting Standard Fonts Symbol SetA/C-7P RO, A/C-7S RO TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceSymbol Set A/C-7P RO, A/C-7S ROTable A-1 continued. Selecting Standard Fonts TypefaceAppendix B Character Sets A/C-7P RO, A/C-7S ROFigure B-1. Roman A B C D E F0 1 2 3 5 6 7 8 9 A BFigure B-2. Code Page 5 6 7 8 9 A B C D E FA/C-7P RO, A/C-7S RO A B C D E FAppendix C Serial-Port Specifications Figure C-1. Input and Output Connector PinoutFigure C-2. Serial Printer Cable Pinout A/C-7P RO, A/C-7S ROA/C-7P RO, A/C-7S RO Appendix D Parallel-Port Specifications Table D-1. 25-Pin Connector PinoutPin Number DirectionTable D-2. 36-Pin Connector Pinout A/C-7P RO, A/C-7S ROPin Number DirectionAppendix E Transferring Power to Pin Figure E-1. JumpersA/C-7P RO, A/C-7S RO 10. Power on the printer, then the A/C-7 RO A/C-7P RO, A/C-7S RO8. Tighten the black screws on the back panel Copyright 2000. Black Box Corporation. All rights reserved 1000 Park Drive Lawrence, PA 15055-1018 724-746-5500 Fax