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Black Box ACU3009A Troubleshooting, 8.1Common Problems, SERVSWITCH BRAND CAT5 KVM MICRO EXTENDER

Models: ACU3009A ACU3001A CAT5 KVM Micro Extender

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8.Troubleshooting

SERVSWITCH™ BRAND CAT5 KVM MICRO EXTENDER

8.Troubleshooting

8.1Common Problems

This section discusses difficulties that people sometimes have with the ServSwitch™ Brand CAT5 KVM Micro Extender, and suggests possible remedies. If the recommended actions don’t help, or if you don’t see your problem here, or if your problem keeps recurring, call Black Box Technical Support as directed in Section 8.3.

8.1.1KEYBOARD

The PC boots correctly with no error messages but the keyboard does not work at all.

1.Check the keyboard cable and (if necessary) the keyboard-extension or KVM- extension cable; if it’s loose, or if you have the keyboard and mouse cables reversed (plugged into each other’s Micro Extender ports), plug the cable(s) in properly and press and release Scroll Lock (once at the remote station, twice at the local station in a Dual-Access system) to reset the keyboard.

2.Check the interconnect cable between the Micro Extender’s Local and Remote Units. Is it intact along its length and securely connected at both ends? And is it wired correctly? (Compare its wiring with that shown in the Appendix.)

3.If the PC is a Pentium® class machine, see the entry for the “My Pentium class PC...” problem in Section 8.1.3.

4.Try a different model of keyboard. If the new keyboard works, the original one might be incompatible (some older autosensing keyboards don’t work with the Micro Extender).

When I press keys on my keyboard the wrong characters appear.

1.Your keyboard might be in the wrong mode. Try pressing Scroll Lock (once at the remote station, twice at the local station in a Dual-Access system) to reset it.

2.Power down and reboot the entire system.

The PC always comes up with “Keyboard Error.”

1.If the system appears to work fine after you press [F1] or [ESC], adjust your BIOS setup so that the PC doesn’t test the keyboard.

2.If the PC is a Pentium class machine, see the entry for the “My Pentium class PC...” problem in Section 8.1.3.

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Contents

Customer Support Information ACU3001A ACU3009ADECEMBER MICRO-1M3THE SERVSWITCH FAMILY Welcome to the ServSwitchTM FamilyACU3001A ACU3009A TRADEMARKS USED IN THIS MANUAL SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERFCC/IC STATEMENTS RADIO-FREQUENCYINTERFERENCE STATEMENTSSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER EUROPEAN UNION DECLARATION OF CONFORMITYNORMAS OFICIALES MEXICANAS NOM ELECTRICAL SAFETY STATEMENTINSTRUCCIONES DE SEGURIDAD NOM STATEMENTC El aparato ha sido expuesto a la lluvia o SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERTABLE OF CONTENTS ContentsSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER Contents continuedCHAPTER 1 Quick Start Guide 1. Quick Start GuideSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER 2. SpecificationsIndicator CHAPTER 2 SpecificationsConnectors TemperaturePower SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERWeight HumidityCHAPTER 3 Introduction 3. IntroductionSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER 3.1 CompatibilityAdjustable video equalization 3.2 Key FeaturesFully buffered signals Dual-Accessmodel also supports a local station4.1The Complete Package 4.Checklist of System Components4.2 The Cables You’ll Need SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERServSwitch Duo ServSwitch Wizard ServSwitch ServSwitch Ultra Matrix ServSwitch SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERServSwitch Duo ServSwitch Wizard ServSwitch ServSwitch Ultra Matrix ServSwitch SERVSWITCH BRAND CAT5 KVM MICRO EXTENDER4.2.5TO CONNECT THE LOCAL UNIT TO THE REMOTE UNIT 5.1 DIP Switch 1 Video Distance 5. Configuration5.2 DIP Switch 2 Scroll-LockHandling SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERCHAPTER 6 Installation 6. Installation6.1 Test-Placingthe Extender System Optional 6.2 Attaching Devicesthe Local Unit’s CPU port SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERconnector to the Local Unit’s CPU port CHAPTER 6 Installationconnector to the Local Unit’s CPU port Regular ServSwitch KV3108SA-R4Remote Unit SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERServSwitch Wizard Pro SW644A CHAPTER 6 Installationthe Remote Unit EHN408connector to the Remote Unit SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERCHAPTER 6 Installation 6.3 Finishing Your Installation5.If the Local Unit’s LED shows that the link between the Units appears to be working, make sure that the remote keyboard functions and that you’re getting video at the remote site SERVSWITCH BRAND CAT5 KVM MICRO EXTENDER7.1Keyboard and Mouse Emulation 7.Operation7.2 Normal Operation and Keyboard Typematic Rate CHAPTER 7 OperationSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER 7.3 The Scroll-LockReset3.Check mouse operation CHAPTER 7 OperationSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER CHAPTER 7 Operation 8.1Common Problems 8.TroubleshootingSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER See Section CHAPTER 8 Troubleshooting5.Quit and restart the application SERVSWITCH BRAND CAT5 KVM MICRO EXTENDERCHAPTER 8 Troubleshooting I get black & white instead of color video SERVSWITCH BRAND CAT5 KVM MICRO EXTENDER8.1.5POWER CHAPTER 8 TroubleshootingSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER 8.2 General Questions About the Micro ExtenderCHAPTER 8 Troubleshooting 8.4 Shipping and Packaging 8.3 Calling Black BoxSERVSWITCH BRAND CAT5 KVM MICRO EXTENDER APPENDIX Cable Pinning/Pairing Appendix Cable Pinning/PairingColor Page