Contents
Overview...........................................................................................5
AboutBlackBerry and the BlackBerry Enterprise Server....5
Aboutthis guide........................................................................7
Inyour package .........................................................................7
Setupand installation.....................................................................9
Systemrequirements ................................................................9
Pre-Installationchecklist........................................................10
Firewallconfiguration............................................................12
Importantsetup overview.....................................................14
Loggingin to the Administrator account............................14
Installingthe server ................................................................15
Creatingthe BlackBerryAdminsgroup ...............................26
Addingadministrators to the BlackBerryAdmins group .30
Startingthe server add-in task ..............................................31
Changingthe pollinginterval ...............................................31
ResolvingConnection Errors ................................................31
Uninstallingthe software.......................................................33
Administrationtasks .....................................................................37
Openingthe BESAdminwindow .........................................37
Connectinga handheld tothe cradle...................................39
Addingusers ...........................................................................41
Enablingand disabling a handheld .....................................44
Purgingpending messages....................................................46
Generatingencryption keys ..................................................47
Monitoringemail statistics ....................................................48
Readingthe statusfields ........................................................49
Sendinga message to one user .............................................50
Changinga user’s handheld..................................................51
Viewingglobal statistics ........................................................52
Server-leveladministration .........................................................57
Addinghandheld licenses .....................................................57