BlackBerryEnterprise Serv erS oftware forLotus Domino
Administrationtasks — Connecting a handheldto the cradle
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Toconnect t he handheld
1. Connect the cradle cable to the COM port on the machine
runningBESAdmin.
2. In the BESAdminwindow, click Tools.ClickSettingsto open
theSe ttings window.
3. TheS ettingswindow will show you the COM port being used
to connect the cradle. Click Detect. You will receive the
following message: “Please ensure your handheld is securely
connected.”Click OK.
4. Whenthe handheld is detected, you will see a message similar
to “Located a handheld device attached to your computer on
COM1.” Click OK toclosethemessageandOKagain to close
theSe ttings window.
Secure the pager-sized handheld in the cradle by
inserting the connector port on the bottom edge of the
handheld into the connector prongs of the cradle.
Thenc lick the top of the handheld into the cradle.
Secure the palm-sized handheld in the cradle by
inserting the connector port on the bottom edge of the
handheldinto the connector prongs of the cradle and
pressfirmly in place.
Note If the machine cannot detect the handheld on a COM
(serial) port, the message “Unable to locate a handheld
device attached to your computer” will appear. Check that
thehandheld and cradle cable both appear to be connected
securely.If the error message still appears, ensure that no
otherdevices are sharing the serial port.