Blackberry 2, MAT-03196-001

Administrationtasks — Connect ing a handheld to the cradle

Installationand Getting Started Guide

Connecting a handheld to the

cradle

System administratorscan use the cradle to add users, assign PIN

numbers,and generate encryption keys.

Note Please ensure that you use only the cradle provided by

ResearchIn Motion.

Contents

Main Page Contents Page Overview About BlackBerryan d the BlackBerry Enterprise Server Page About this guide In your package Page Setup and installation System requirements Hardware Software Pre-Installation checklist Page Firewall configuration Page Important setup overview Logging in to the Administrator account Installing the server Page Page Page Page Page Page Page Page Page Page Page Page Page Page Adding administrators to the BlackBerryAdmins group Toadd more administrators Starting the server add-in task Changing the polling interval Resolving Connection Errors Error code 10060 Error code 10061 Connection lost Error code 11001 Uninstalling the software Page Page Page Administration tasks Opening the BESAdmin window Toopen the BESAdmin window Page Page Toconnect t he handheld Removing a handheld from the cradle Adding users To add a u ser Adding a user and a PIN Page Enabling and disabling a handheld Toenable a handheld Todisable a handheld Toremove a user Purging pending messages Topurge all messages Clearing in-cradle status Generating encryption keys Monitoring email statistics Tomonitor s tatistics Reading the status fields Sending a message to one user Changing a users handheld Viewing global statistics Toview global statistics Viewing statistics by queue Tov iew statistics by queue Page Toview Global Stats in Performance Monitor Page To view Globa l Stats in SNMP Server-level administration Adding handheld licenses Sending an All Points Bulletin Page Page BESMonitor and BESAlert Checking server status Page Configuring BESAlert Toconfigure BESAlert no tifications Page Page Page Frequently asked questions What should I do when the BESMonitor status shows SRP Connection Down. Symptoms Problem Solution Page Why isnt this laptop user's handheld receiving messages? Symptoms Problem Solution Page BlackBerry Enterprise Server Software License Agreement Page Page Page Index A B C D F G H I L P R S T U