Administrationtasks — Changing a user’s handheld
Installationand Getting Started Guide
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3. Type information into the Subject and Message fields of the
window, and click OK. The message will be sent to the
recipient’s Inbox, and proceed to thatperson’s handheld. You
will receive a “successful” message. Click OK to close the
message.
Changing a user’s handheld
If the userreceives a different handheld, you must register the new
handheld’s PIN for proper email redirection. If the user does not
have access to theBlackBerry Desktop Manager, you must register
thenew handheld through the BESAdmin tool.
1. From the BESAdminwindow, select the BlackBerry Enterprise
Serveron which the user is registered. Select the user.
2. Place the new handheld in the cradle, connected to the server.
When thea pplicationdetects the handheld, it will prompt you
to confirm that you want to assign the new PINto this user.
Click Yes. The application willprompt you to generate a new
encryptionkeybymovingyourmousearoundthescreen.
Moveyour mouse as requested. You will receive a “successful”
message when the new key has been generated. ClickOK to
closethe message.
Tip You can send an All Points Bulletin from the BlackBerry
Enterprise Server’s Tools window. See page58 for more
information.