46Administration tasks — Purging pending messages

To remove a user

You can remove a user from a BlackBerry Enterprise Server using the BESAdmin tool.

1.In the BESAdmin window, select the BlackBerry Enterprise Server where the user is registered.

2.Select the user. Click Remove from Server to remove all of the user’s BlackBerry information.

3.You will be asked for confirmation. Click Yes. The user is removed from the BESAdmin window and you receive a “successfully removed” message. Click OK to close the message.

WARNING Once a user is removed, the user’s encryption key, filters and statistics are permanently deleted.

Purging pending messages

Some situations may arise where it is necessary for you to purge any messages that are pending to a particular handheld.

To purge all messages

1.In the BESAdmin window, select the BlackBerry Enterprise Server where the user is registered. Select the user, and click Purge Pending.

2.You will be asked for confirmation. Click Yes. The messages waiting to be sent to that handheld are removed from the local queue, although they will still appear in the user’s Inbox. (Messages already waiting on the wireless network will be not be purged.) You will receive a “cleared pending messages” notification. Click OK to close the message.

BlackBerry Enterprise Server Software for Lotus Domino

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Blackberry MAT-03196-001, 2 manual Purging pending messages, To remove a user, To purge all messages

MAT-03196-001, 2 specifications

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