Troubleshooting | Samsung SCX-4216F manual

8TROUBLESHOOTING

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•Clearing Document Jams (For SCX-4116/ 4216F)

•Clearing Paper Jams

•Clearing LCD Error Messages

•Solving Problems

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Samsung SCX-4216F manual Troubleshooting

Contents

Digital Laser MFP About the User’s Guides Your machine comes with the three user’s guides Contents Setting the Paper Type and Size for Paper Handling Printing Printing Multiple Pages on One Sheet of Paper Tips for Avoiding Paper Jams When Printing Fuser Area or Around Installing Software Choosing Your Printer Chapter a Printing from a Macintosh Important Precautions and Safety Information Vii Laser Safety Statement Ozone Safety Power SaverRecycling Radio Frequency Emissions Canadian Radio Interference RegulationsFax Branding FCC Information to the User Ringer Equivalence Number You should also know that Declaration of Conformity European Countries Approvals and CertificationsEC Certification Replacing the Fitted Plug for UK Only Page Differences Between British and American English British English American English Getting Started Unpacking Starter Toner CartridgeCD-ROM Tape Selecting a Location Clearance Space Understanding the Component Location Front ViewPaper Output Extension Paper Tray Bypass Tray Document Cover Power Switch Parallel AC Power CordConnector Rear View Control Panel Functions Getting Started SCX-4016/4116 Installing the Toner Cartridge Getting Started Loading Paper Insert the paper stack into the paper tray Changing the Paper Size in the Paper Tray Jams Making Connections TAM lead For UK users only To the parallel port on your computer Turning the Machine On Cord into the AC socket on the machine and the other end Getting Started Using the Save Modes Toner Save ModePower Save Mode CCD Power Save Mode Installing Software About Samsung Software Printer Driver Features Printer Driver Feature System Requirements Supported Operating SystemMinimal Requirements Recommended Installing Samsung Software in Windows Boots upClick Install the Samsung Software on your PC Click Next Installing Software Installing Software Click Next Installing the USB Driver in Windows 98/ Me Add New Hardware Wizard window appears. Click Next Uninstalling Samsung Software Uninstalling the MFP Driver Uninstalling Samsung SmarThru After selecting the uninstall option, click Next Using the CD-ROM Click Uninstall the Samsung Software on your PC Paper Handling Selecting Print Materials Size, Input Sources and CapacitiesSize mm/in Input Source/Capacity Paper Tray Guidelines for Paper and Special Materials Selecting an Output Location Printing to the Front Output Tray Face down Printing to the Rear Output Slot Face up Loading Paper in the Paper Tray To use the rear output slot Paper full Using the Bypass Tray Paper Handling Setting the Paper Type and Size for the Bypass Tray Copying Loading Paper for Copying Making Copies on the Document Glass Copying Making Copies from the Automatic Document Feeder For SCX-4116/4216F Copying Setting Copy Options ContrastImage Reduced/Enlarged Copy To select from the predefined copy sizesTo fine-tune the size of copies Press Reduce/Enlarge Using Special Copy Features Number of CopiesPress No. of Copies Enlarge button while the Auto Fit copying is enabled Auto Fit CopyingClone Copying Press Start Copy or Start Copy/Fax to begin copying Collation Copying Side Copying Press Start Copy or Start Copy/Fax again Up or 4-up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Printing Printing a Document If necessary, select the Orientation option Select the Samsung SCX-4x16 Series printer Cancelling a Print Job From the Document menu, select Cancel PrintingTo stop a print job from the control panel To stop a print job from the Printers folder Using a Favorite Setting Using Help Setting Paper Properties Property DescriptionSize Printing Multiple Pages on One Sheet of Paper N-Up Printing SourceType Down, Then Printing a Reduced or Enlarged Document You can scale your print job on a Fitting Your Document to a Selected Paper Size Printing Posters Using Watermarks Using an Existing Watermark Creating a Watermark Click Ok and start printing Click Update to save the changes Click Ok Editing a WatermarkDeleting a Watermark Using Overlays What is an Overlay?Creating a New Page Overlay Edit Overlays window, click Create Overlay Using a Page Overlay Deleting a Page Overlay Click Delete OverlayClick OK until you exit the Print window Setting Graphic Properties ResolutionChoosing from 600 dpi Normal or Toner Save Advanced Advanced Options buttonOptions Darkness Setting Up the Locally Shared Printer Setting Up the Host ComputerDownload as Bit Image When this Windows 9x/Me Setting Up the Client Computer Windows NT 4.0/2000/XP Select Local Port and click New Port Scanning Scanning Using Samsung SmarThru Scanning Basics SmarThru 3 window opens Scan CopyScan to Email Scan to FAX Scanning Scanning Process with TWAIN- enabled Software Maintenance Clearing the Memory Cleaning Your Machine Cleaning the OutsideCleaning the Inside Maintenance Cleaning the Scan Unit Close the document cover Maintaining the Toner Cartridge Toner cartridge storageSaving toner Expected Cartridge Life Redistributing Toner Replacing the Toner Cartridge Maintenance Setting the Notify Toner Option Cleaning the Drum Consumables and Replacement Parts Items Yield Average Memo Troubleshooting Clearing Document Jams For SCX-4116/4216F Input Misfeed Exit Misfeed Roller Misfeed Clearing Paper Jams Paper Feed AreaMessage Location of Jam Go to Paper feed area Below Bypass tray Paper Exit Area Troubleshooting Fuser Area or Around the Toner Cartridge Bypass Tray Select 90 degrees Click Tips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested solutions Problem with the phone Install the toner cartridge. SeeInstalled Cancel operation, but Memory has not been Power failure Saved Paper has jammed Clear the jam. SeeTray Feeding from the Bypass Solving Problems Paper Feeding ProblemsCondition Suggested solutions Printing Problems Condition Possible cause Suggested solutions Complex Adjusting the print quality settings If you are usingDesired spool setting Paper size settings do Setting Print the document with selecting Follow these steps When you are Users may experienceMachine Printer cable is Prints, but Loose or defective Printing Quality Problems Light or fadedPrint Toner specs Vertical repetitive Defects Condition Background Scatter Misformed characters SkewCurl or wave Wrinkles or Black pages If horizontally aligned black streaks or smears appear CurlRotating the paper 180 in the input tray Plugging in another phone Incoming fax has Noisy phone line can cause line errors Restore the documentMemory do not dial Correctly User’s Guide Copying Problems Scanning Problems Common Macintosh Problems Problem Possible Cause and SolutionConnect to box Printing from a Macintosh Installing Software for Macintosh Installing SoftwareSystem Requirements Macintosh Hardware Requirement Click Install After the installation is finished, click Restart Choosing Your Printer Click Print when you finish setting the options Using Advanced Printing Features Darkness/QualityLayout Colour Background Printing Paper Source Specifications General Specifications Scanner and Copier Specifications Paper 2.7 Kg Package Weight Plastic 0.7 KgCopy resolution Photo Printer Specifications Facsimile Specifications For SCX-4216F Paper Specifications Paper Dimensions Weight CapacityOverview Supported Sizes of Paper Guidelines for Using Paper Symptom Problem with Paper Solution Paper Specifications Category SpecificationsPaper Output Capacity Output Location Capacity Printer and Paper Storage Environment Index Paper type 3.2 paper type, set USB SCX-4216F Contents Speaker, Ringer, Key Sound Changing Setting Options Advanced Fax Setting Options Ii Contents Following topics are included Control Panel Functions V E Setting the Machine ID Entering Characters Using the Number Keypad FinallyTo enter additional letters, repeat Step Keypad Letters and Numbers Changing Numbers or NamesInserting a Pause Key Assigned numbers, letters or characters Setting the Date and Time ~ 23 24-hour mode Setting Sounds Changing the Clock Mode Speaker, Ringer, Key Sound Alarm Sound Speaker VolumePress On Hook Dial. a dial tone sounds from the speaker Setting the Dial Mode Using the Toll Save Mode Getting Started Setting up the Fax System Changing the Fax Setup options Available Fax Setup Options Option DescriptionDistinctive Ring Pattern Detection Printed documents On-Error, which prints only when a Not occur. If the Auto Reduction feature isYou can set your machine to print a report Showing whether the transmission was Fax tones, enter the Receive Code. Getting Started General FAX Functions Sending a Fax Receiving a Fax To fax a document using the Automatic Document Feeder ADF Sending a FaxPreparing Documents for Faxing Loading an Original Document To fax a document from the document glass Adjusting the Document Resolution Press ResolutionMode Recommended for Is enabled only if the remote machine Sending a Fax AutomaticallyLoad the documents face up into the ADF Press Start Copy/Fax Sending a Fax Manually Confirming Transmission Receiving a Fax Automatic RediallingAbout Receiving Modes Receiving Automatically in the Fax Mode Receiving Manually in the Tel ModeYour machine is preset to the fax mode at the factory Loading Paper for Receiving Faxes Receiving Automatically in the Ans/Fax Mode Receiving Manually Using an Extension TelephoneInto Fax mode after a predefined number of rings Set the machine to answer incoming calls within 1 ring Receiving Faxes Using the Drpd Mode Receiving Faxes in the Memory General FAX Functions Automatic Dialling Speed Dialling Storing a Number for Speed DiallingPress Phonebook on the control panel Sending a Fax using a Speed Number Feed the documents face up into the ADF. Or Setting Group Dial Group Dialling Editing Group Dial Numbers Automatic Dialling Searching for a Number Memory Searching Sequentially through the MemorySearching with a Particular First Letter Press Phonebook Printing a Phonebook List Other Ways to FAX Redialling Sending Broadcasting FaxesTo redial the number you last called Press Redial/Pause Sending a Delayed Fax Will not be present Load the documents face up into the ADF Other Ways to FAX Sending a Priority Fax Other Ways to FAX Adding Documents To a Scheduled Fax Cancelling a Scheduled Fax Additional Features Using the Secure Receiving Mode Printing Reports Phonebook ListSent Fax Report Received Fax Report Power Failure Report Scheduled Job InformationMessage Confirmation Junk Fax Number List Using Advanced Fax Settings Changing Setting Options Advanced Fax Setting Options Using the Remote Control Panel Settings Tab Click the Settings tab to configure fax system settings Advanced Tab Phonebook Tab Firmware Update Tab Information Tab Date and time, set 1.7 delayed fax 4.3 document Load Toll save mode Volume, adjust ringer Rev.2.00