Samsung SCX-4216F Fax Problems

T

ROUBLESHOOTING

8.22

Fax Problems

(For SCX-4216F)

Horizontal stripes

If horizontally aligned black streaks or smears appear:

• The toner cartridge may be installed improperly. Remove the

cartridge and reinsert.

• The toner cartridge may be defective. Install a new toner

cartridge. See “Installing the Toner Cartridge” on page 1.10.

• If the problem persists, the machine may require repair.

Contact a service representative.

Curl

If the printed paper is curl or paper does not feed into the

printer:

• Turn over the stack of paper in the input tray. Also try

rotating the paper 180° in the input tray.

Condition Suggested solutions

AaBbCc

AaBbCc

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AaBbCc

Condition Suggested solutions

The machine is not

working, there is no

display and the buttons

are not working.

• Unplug the power cord and plug it in again.

• Ensure that there is power to the electrical receptacle.

No dial tone sounds.

• Check that the phone line is connected properly.

• Check that the phone socket in the wall is working by

plugging in another phone.

Contents

Main About the Users Guides ii C G ETTING S I NSTALLING S iii P APER H C iv P S v M T P RINTING F ROM A M S vii Important Precautions and Safety Information viii Laser Safety Statement ix Ozone Safety Power Saver Recycling x Radio Frequency Emissions FCC Information to the User Canadian Radio Interference Regulations Fax Branding xi Ringer Equivalence Number xii xiii Declaration of Conformity (European Countries) Approvals and Certifications EC Certification xiv Replacing the Fitted Plug (for UK Only) Page xvi Differences Between British and American English 1 1.2 Unpacking Page 1.4 Selecting a Location Clearance Space 1.5 G S Understanding the Component Location These are the main components of your machine: Front View 1.6 G Rear View 1.7 Control Panel Functions SCX-4216F 1.8 4 1.9 SCX-4016/4116 Installing the Toner Cartridge 1.11 Loading Paper Page Page 1.15 1.16 Making Connections 1.17 1.18 1.19 Turning the Machine On 1.20 Changing the Display Language Setting the Paper Type and Size 1.21 Using the Save Modes Toner Save Mode Power Save Mode 1.22 CCD Power Save Mode 2 2.2 About Samsung Software Samsung software Users Guides Adobe Acrobat Reader OCR Software Windows MFP Driver Macintosh Printer Driver Printer Driver Features System Requirements Supported Operating System Minimal Requirements Recommended 2.5 Installing Samsung Software in Windows 2.6 2.7 2.8 Installing the USB Driver in Windows 98/ Me 2.10 Uninstalling Samsung Software Uninstalling the MFP Driver Uninstalling Samsung SmarThru 2.12 2.13 Using the CD-ROM Page 3 3.2 P H Selecting Print Materials Card stocks Size, Input Sources and Capacities 3.3 Guidelines for Paper and Special Materials 3.4 Selecting an Output Location Printing to the Front Output Tray Printing to the Rear Output Slot 3.5 3.6 To use the rear output slot: Loading Paper in the Paper Tray 3.7 3.8 Using the Bypass Tray 3.9 3.10 Setting the Paper Type and Size for the Bypass Tray 4 Page 4.3 Making Copies from the Automatic Document Feeder Page Setting Copy Options Contrast Image 4.7 Reduced/Enlarged Copy To select from the predefined copy sizes: To fine-tune the size of copies: Number of Copies Using Special Copy Features Auto Fit Copying Clone Copying Collation Copying 4.11 2-side Copying 4.12 2-up or 4-up Copying Poster Copying 4.13 Changing the Default Settings Setting the Time Out Option 5 5.2 Printing a Document 5.3 5.4 5.5 Cancelling a Print Job 5.6 Using a Favorite Setting Using Help 5.7 Setting Paper Properties 5.8 Printing Multiple Pages on One Sheet of Paper Page Printing a Reduced or Enlarged Document Fitting Your Document to a Selected Paper Size Printing Posters 5.13 Using Watermarks Using an Existing Watermark Creating a Watermark Editing a Watermark Deleting a Watermark 5.16 Using Overlays What is an Overlay? Creating a New Page Overlay Page Using a Page Overlay Deleting a Page Overlay 5.20 Setting Graphic Properties 5.21 5.22 Setting Up the Locally Shared Printer In Windows 9x/Me Setting Up the Host Computer In Windows NT 4.0/2000/XP Page 6 6.2 Scanning Basics Scanning Using Samsung SmarThru 6.3 6.4 6.5 6.6 Scanning Process with TWAIN- enabled Software 7 7.2 Clearing the Memory 7.3 Cleaning Your Machine Cleaning the Outside Cleaning the Inside Page Cleaning the Scan Unit 7.6 Maintaining the Toner Cartridge Toner cartridge storage Saving toner Expected Cartridge Life 7.7 Redistributing Toner 7.8 Replacing the Toner Cartridge Page 7.10 Setting the Notify Toner Option Cleaning the Drum 7.11 Consumables and Replacement Parts Page 8 Clearing Document Jams 8.2 Input Misfeed Exit Misfeed Roller Misfeed 8.4 Clearing Paper Jams In the Paper Feed Area In the Paper Exit Area Page In the Fuser Area or Around the Toner Cartridge 8.8 In the Bypass Tray Tips for Avoiding Paper Jams When Printing on the A5-sized Paper 8.10 Tips for Avoiding Paper Jams 8.11 Clearing LCD Error Messages 8.12 8.13 8.14 Solving Problems Paper Feeding Problems 8.15 Printing Problems Paper 8.16 8.17 Page Page 8.20 Background scatter Curl or wave Page skew Misformed characters 8.21 Fax Problems 8.22 8.23 8.24 Copying Problems Scanning Problems 8.25 Common Macintosh Problems 8.26 Problem Possible Cause and Solution Page A.2 Installing Software for Macintosh System Requirements Macintosh Hardware Requirement: Macintosh System Requirement: Installing Software Page Choosing Your Printer Printing a Document A.5 A.6 Using Advanced Printing Features Darkness/Quality Layout A.7 Colour Background Printing A.8 Paper Source Page B.2 General Specifications Standby mode: 85 W(100 ~ 127 VAC) / 95 W(220 ~ 240 VAC) Scanner and Copier Specifications B.3 Printer Specifications B.4 Facsimile Specifications B.5 B.6 Paper Specifications Overview Supported Sizes of Paper B.7 Weight Capacity Guidelines for Using Paper Symptom Problem with Paper Solution B.8 NOTES: Paper Specifications Paper Output Capacity Category Specifications Output Location Capacity B.9 Printer and Paper Storage Environment I Numerics A B C J M N O P S T U W Z Page i C G ETTING S G ENERAL F AX F A UTOMATIC D O THER W AYS TO F A DDITIONAL F 1 The following topics are included: 1.2 Control Panel Functions 1.3 4 1.4 Setting the Machine ID 1.5 Entering Characters Using the Number Keypad Keypad Letters and Numbers Changing Numbers or Names Inserting a Pause 1.7 Setting the Date and Time Changing the Clock Mode Setting Sounds 1.9 Speaker, Ringer, Key Sound and Alarm Sound Speaker Volume 1.10 Setting the Dial Mode Using the Toll Save Mode Page 1.12 Setting up the Fax System Changing the Fax Setup options 1.13 Available Fax Setup Options 1.14 1.15 Page Page 2.2 Sending a Fax Preparing Documents for Faxing Loading an Original Document To fax a document using the Automatic Document Feeder (ADF): Page 2.4 Adjusting the Document Resolution 2.5 Sending a Fax Automatically 2.6 Sending a Fax Manually Confirming Transmission 2.7 Automatic Redialling Receiving a Fax About Receiving Modes 2.8 Loading Paper for Receiving Faxes Receiving Automatically in the Fax Mode Receiving Manually in the Tel Mode 2.9 Receiving Automatically in the Ans/Fax Mode Receiving Manually Using an Extension Telephone Receiving Faxes 2.10 Using the DRPD Mode 2.11 Receiving Faxes in the Memory Page Page 3.2 Speed Dialling Storing a Number for Speed Dialling 3.3 Sending a Fax using a Speed Number 3.4 Group Dialling Setting Group Dial Editing Group Dial Numbers 3.6 Sending a Fax Using Group Dialling (Multi-address Transmission) 3.7 Searching for a Number in the Memory Searching Sequentially through the Memory Searching with a Particular First Letter 3.8 Printing a Phonebook List 4 The following topics are included: 4.2 Redialling Sending Broadcasting Faxes 4.3 Sending a Delayed Fax Page 4.5 Sending a Priority Fax 4.6 4.7 Adding Documents To a Scheduled Fax 4.8 Cancelling a Scheduled Fax Page 5.2 Using the Secure Receiving Mode 5.3 Printing Reports Phonebook List Sent Fax Report Received Fax Report System Data List Scheduled Job Information Message Confirmation Junk Fax Number List Multi-Communication Report Power Failure Report Using Advanced Fax Settings Changing Setting Options 5.6 Advanced Fax Setting Options 5.7 Using the Remote Control Panel 5.8 The Settings Tab 5.9 A F The Advanced Tab Click the Phonebook tab to create and edit Phonebook entries. Click the Advanced tab to configure advanced fax system settings. The Phonebook Tab 5.10 The Information Tab The Firmware Update Tab I A B C D