C Troubleshootingmaintenance and routine
Troubleshooting
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be made from within that country.
If you are having difficulty with your machine
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks good, the problem is probably not your machine. Check the chart below and follow the troubleshooting tips. You can solve most problems by yourself.
If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com.
Copy Quality DifficultiesDifficulties | Suggestions |
Vertical streaks appear in copies. | Either the scanner or the primary corona wire for printing is dirty. Clean them both. |
| (See Cleaning the scanner glass on page 69 and Cleaning the corona wire on |
| page 71.) |
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Difficulties | Suggestions |
Poor print quality | |
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Vertical black lines on copies or | Your machine’s primary corona wire for printing may be dirty. Clean your primary |
printouts | corona wire. (See Cleaning the corona wire on page 71.) |
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| If the problem continues, call Brother Customer Service at |
| USA) or |
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|
No printout. | Check that the machine is plugged in and the power switch is turned on. |
| Check that the toner cartridge and drum unit are installed properly. (See |
| |
| Check the interface cable connection on both the machine and your computer. |
| (See the Quick Setup Guide.) |
| Check that the correct printer driver has been installed and chosen. |
| Check to see if the LCD is showing an error message. (See Error messages |
| |
| The machine is online. On your PC, click Start, then Settings, and then |
| Printers and Faxes. |
| model name)’. Make sure that ‘Use Printer Offline’ is unchecked. |
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