What Brother will do:
First 2 Years:
If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Item(s) is covered by this warranty and if (i) you first reported the problem with your Machine to Brother or an Authorized Service Center within 2 years from the original purchase date or (ii) you first reported the problem with the accompanying Consumable and Accessory Items to Brother or an Authorized Service Center within the earlier of 90 days from the original purchase date or the rated life of the item, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Item(s) at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Item(s) is made by Brother in its sole discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Item(s) and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Item(s) will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.
2 Years to 3 Years:
If the problem reported concerning your Machine is covered by this warranty and if you first reported the problem after 2 years, but before 3 years from the original purchase date, Brother or its Authorized Service Center will repair the Machine at no charge to you for parts or labor. Brother reserves the right to use refurbished parts provided such refurbished parts conform to the manufacturer's specifications for new product/parts. The repaired Machine will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Item(s) are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Item(s) back to you.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the shipping bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems of your original Product are not covered by the warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original
Accessory Items and a copy of the return shipping bill, signed by the courier.
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