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| Troubleshooting and routine maintenance |
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Error Message | Cause | Action |
Paper Jam | The paper is jammed in the paper | (See Paper jams on page 63.) |
Tray1 | tray of the machine. |
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Paper Jam |
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Tray2 |
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Replace Fuser | It is time to replace the fuser unit. | Call Brother Customer Service to replace the |
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| fuser unit. |
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Replace Laser | It is time to replace the laser unit. | Call Brother Customer Service to replace the |
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| laser unit. |
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Replace PF | It is time to replace the paper | Call Brother Customer Service to replace the |
Kit1 | feeding kit for Tray 1. | PF Kit 1. |
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Replace PF | It is time to replace the paper | Call Brother Customer Service to replace the |
Kit2 | feeding kit for Tray 2. | PF Kit 2. |
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Replace PF | It is time to replace the paper | Call Brother Customer Service to replace the |
KitMP | feeding kit for the MP tray. | PF Kit MP. |
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Scanner | The scanner lock is locked. | Open the document cover, then release the |
Locked |
| scanner lock lever, and press Stop/Exit. |
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Toner Error | The toner cartridge and drum unit | Reinstall the toner cartridge. |
| assembly is not installed properly. |
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Toner Life | The toner cartridge and drum unit | Do one of the following: |
End | assembly is not installed properly, | |
| or the toner cartridge is used up | |
| assembly. | |
| and printing is not possible. | |
| Replace the toner cartridge with a new one. | |
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Toner Low | If the LCD shows Toner Low, you | Order a new toner cartridge now. |
| can still print; however, the |
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| machine is telling you that the toner |
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| cartridge is near the end of its life |
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| and the toner will soon run out. |
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Too Many | More than one optional tray is | The maximum number of optional trays is one. |
Trays | installed. | Remove any additional trays. |
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Unable to | The machine has a mechanical | Turn off the machine’s power switch and then |
Init. | problem. | turn it on again. If the error message continues |
(Initialize) |
| leave the machine for several minutes before |
| you try to print, copy or scan again. | |
Unable to |
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Unable to | The machine has a mechanical | Turn off the machine's power switch and then |
Scan | problem. | turn it on again. If the error message continues |
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| leave the machine for several minutes and then |
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| try it again. |
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| Document is too long for duplex | Press Stop/Exit. Use a suitable size of paper for |
| scanning. | duplex scanning. See Scan on page 94. |
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