Troubleshooting and routine maintenance

Error messages

As with any sophisticated office product, errors may occur. If this happens, your machine will identify the error and display an error message. The most common error messages are shown below.

Error Message

Cause

Action

Check Paper

Paper is not the correct size.

Load the correct size of paper and then set the

Size

 

Paper Size (Menu, 1, 2). (See Paper Size on

 

 

page 17.) Then, set the Tray Use for copying

 

 

and printing (Menu, 1, 5, 1 or Menu, 1, 5, 2).

 

 

(See Tray use in Copy mode on page 18 and

 

 

Tray use in Print mode on page 18.)

 

 

 

Cooling Down

The temperature of the drum unit or

Make sure that you can hear the fan in the

Wait for a

toner cartridge is too hot. The

machine spinning and that the exhaust outlet

machine will pause its current print

isn't blocked by something.

while

job and go into cooling down mode.

If the fan is spinning, remove any obstacles that

 

 

During the cooling down mode, you

surround the exhaust outlet, and then leave the

 

will hear the cooling fan running

machine turned on but do not use it for several

 

while the LCD shows Cooling

 

minutes.

 

Down, and Wait for a while.

 

If the fan is not spinning follow the suggestions

 

 

 

 

below.

 

 

Turn off the machine's power switch and then

 

 

turn it on again. If the error message continues

 

 

leave the machine for several minutes and then

 

 

try it again.

 

 

 

Cover is Open

The front cover is not closed

Close the front cover of the machine.

 

completely.

 

 

 

 

 

The fuser cover is not closed

Open the back cover, and then open the fuser

 

completely.

cover. Remove jammed paper if there is any,

 

 

and then close the fuser cover and the back

 

 

cover.

 

 

 

 

The document cover is not closed

Remove the document from the scanner glass,

 

completely.

and then close the document cover.

 

 

 

Doc. Cover

The document cover is not closed

Remove the document form the ADF, remove

Open

completely.

the document on the scanner glass, and then

 

 

close the document cover.

 

 

 

Document Jam

The document was not inserted or

See Document jams on page 62 or Using the

 

fed properly, or the document

ADF on page 10.

 

scanned from the ADF was too

 

 

long.

 

 

 

 

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