Troubleshooting and routine maintenance

Software Difficulties (Continued)

 

 

Difficulties

Suggestions

‘Unable to write to LPT1’, ‘LPT1

Make sure that the machine is on (plugged into the AC power outlet and the power

already in use’ or ‘MFC is Busy’

switch turned on) and that it is connected directly to the computer using the

error message appears.

IEEE-1284 bi-directional parallel cable. The cable must not go through another

 

peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).

 

 

 

Make sure that the LCD does not show an error message.

 

 

 

Make sure no other device drivers, which also communicate through the parallel

 

port, are running automatically when you turn on the computer (such as, drivers

 

for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=,

 

Run=command lines in the win.ini file or the Setup Group)

 

 

 

Check with your computer manufacturer to confirm that the computer’s parallel

 

port settings in the BIOS are set to support a bi-directional machine; i.e. (Parallel

 

Port Mode – ECP)

 

 

Paper Handling Difficulties

 

 

Difficulties

Suggestions

The machine does not load paper.

„ If there is no paper, load a new stack of paper into the paper tray.

The LCD shows No Paper or a

„ If there is paper in the paper tray, make sure it is straight. If the paper is curled,

Paper Jam message.

you should straighten it. Sometimes it is helpful to remove the paper, turn the

 

stack over and put it back into the paper tray.

 

„ Reduce the amount of paper in the paper tray, and then try again.

 

„ Check that the MP tray mode is not chosen in the printer driver.

 

„ If the LCD shows Paper Jam message and you still have a problem, see

 

Paper jams on page 63.

 

 

The machine does not feed paper

„ Fan the paper well and put it back in the tray firmly.

from the MP tray.

„ Make sure that MP tray mode is chosen in the printer driver.

 

 

 

Need to know how to load

You can load envelopes from the MP tray. Your application must be set up to print

envelopes.

the envelope size you are using. This is usually done in the Page Setup or

 

Document Setup menu of your application. See your application’s manual for

 

more information.

 

 

Need to know which paper is good

You can use plain paper, recycled paper, envelopes, transparencies and labels

to use.

that are made for laser machines. (For details, see Acceptable paper and other

 

media on page 11.)

 

 

There is a paper jam.

See Paper jams on page 63.

 

 

Print Quality Difficulties

 

 

 

Difficulties

Suggestions

Printed pages are curled.

„ Low quality thin or thick paper or not printing on the recommended side of

 

paper could cause this problem. Try turning over the stack of paper in the

 

paper tray.

 

„ Make sure that you choose the Paper Type that suits the media type you are

 

using. (See Acceptable paper and other media on page 11.)

 

 

Printed pages are smeared.

The Paper Type setting may be incorrect for the type of print media you are using,

 

or the print media may be too thick or have a rough surface. (See Acceptable

 

paper and other media on page 11 and Basic tab in the Software User’s Guide on

 

the CD-ROM.)

 

 

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