C Troubleshootingmaintenance and routine

Troubleshooting

If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.

If you are having difficulty with your machine

Check the chart below and follow the troubleshooting tips.

Copy difficulties

Difficulties

Suggestions

Cannot make a copy.

Contact your administrator to check your Secure Function Lock Settings.

 

 

Vertical black line appears in

Black vertical lines on copies are typically caused by dirt or correction fluid on the

copies.

glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner

 

on page 87 and Cleaning the corona wire on page 90.)

 

 

Printing difficulties

 

Difficulties

Suggestions

 

No printout.

„ Check that the machine is plugged in and the power switch is turned on.

 

 

„ Check that the toner cartridge and drum unit are installed correctly. (See

C

 

Replacing the drum unit on page 98.)

 

„ Check the interface cable connection on both the machine and your computer.

 

 

 

(See the Quick Setup Guide.)

 

 

„ Check that the correct printer driver has been installed and chosen.

 

 

„ Check to see if the LCD is showing an error message. (See Error and

 

 

maintenance messages on page 75.)

 

 

„ Check the machine is online:

 

 

(Windows Vista®) Click the Start button, Control Panel,

 

 

Hardware and Sound, and then Printers. Right-click

 

 

Brother DCP-XXXX Printer. Make sure that Use Printer Offline is

 

 

unchecked.

 

 

(Windows® XP and Windows Server® 2003) Click the Start button and

 

 

choose Printers. Right-click Brother DCP-XXXX Printer. Make sure that

 

 

Use Printer Offline is unchecked.

 

 

(Windows® 2000) Click the Start button and choose Settings and then

 

 

Printers. Right-clickBrother DCP-XXXX Printer. Make sure that

 

 

Use Printer Offline is unchecked.

 

 

„ Contact your administrator to check your Secure Function Lock settings.

 

 

 

 

The machine prints unexpectedly

„ Pull out the paper tray and wait until the machine stops printing. Then turn off

 

or it prints garbage.

the machine and disconnect from the power for several minutes.

 

 

„ Check the settings in your application to make sure it is set up to work with

 

 

your machine.

 

 

„ If you are using the parallel port connection, check that the port is BRMFC and

 

 

not LPT1.

 

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