Troubleshooting and routine maintenance

Error and maintenance messages

As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below.

You can clear most errors and perform routine maintenance messages by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com/.

Error Message

Cause

Action

 

Access Error

The device is removed from the

Press Stop/Exit. Reinsert the device and try

 

 

USB direct interface while the

to print with Direct Print.

 

 

data is processing.

 

 

 

 

 

 

Cartridge Error

The toner cartridge is not installed

Pull out the drum unit, take out the toner

 

 

correctly.

cartridge that is indicated on the LCD, and

 

 

 

put it back into the drum unit again.

 

 

 

 

 

Cooling Down

The temperature of the drum unit

Make sure that you can hear the fan in the

 

Wait for a while

or toner cartridge is too hot. The

machine spinning and that the exhaust outlet

 

 

machine will pause its current

is not blocked by something.

 

 

print job and go into cooling down

If the fan is spinning, remove any obstacles

 

 

mode. During the cooling down

 

 

that surround the exhaust outlet, and then

 

 

mode, you will hear the cooling

 

 

leave the machine turned on but do not use

 

 

fan running while the LCD shows

 

 

it for several minutes.

 

 

Cooling Down, and

 

 

If the fan is not spinning, disconnect the

 

 

Wait for a while.

 

 

 

machine from the power for several minutes,

C

 

 

then reconnect it.

Cover is Open

The front cover is not closed

Close the front cover of the machine.

 

 

completely.

 

 

 

 

 

 

Cover is Open

The fuser cover is not closed

„ Close the fuser cover of the machine.

 

 

completely or paper was jammed

„ Make sure paper is not jammed inside

 

 

in the back of the machine when

 

 

the back of the machine, and then close

 

 

you turned on the power.

 

 

the fuser cover and press Start.

 

 

 

 

 

 

 

 

Document Jam

The document was not inserted

See Document jams on page 79 or Using the

 

 

or fed correctly, or the document

automatic document feeder (ADF)

 

 

scanned from the ADF was too

on page 20.

 

 

long.

 

 

 

 

 

 

Drum Error

The corona wire on the drum unit

Clean the corona wire on the drum unit. (See

 

 

needs to be cleaned.

Cleaning the corona wire on page 90.)

 

 

 

 

 

 

The drum unit has reached the

Replace the drum unit. (See Replacing the

 

 

end of its life.

drum unit on page 98.)

 

 

 

 

 

Duplex Disabled

The duplex tray is not installed

Remove the duplex tray and install it again.

 

 

properly.

 

 

 

 

 

 

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