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Brother FAX-565 Printer Jam or Paper Jam, Paper Jam, Original Jam

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ERROR MESSAGES

ERROR	CAUSE	ACTION
MESSAGE

MACHINE ERROR	The fax machine has a mechanical problem.	Call Brother Customer Service.
XX		In USA:	1-800-284-4329
		In Canada:	1-877-BROTHER

NO RESPONSE/	The number you dialed does not answer or is	Verify the number and try again.
BUSY	busy.

OUT OF MEMORY	The data is too large for the fax machine’s	(See Copy operations on page
	memory.	10-1.)

PAPER JAM	The paper is jammed in the fax machine.	(See Printer Jam or Paper Jam on
		page 12-2.)

Printer Jam or Paper Jam

Original Jam

The originals were not inserted or fed properly, or were too long. 1 Remove any paper that is not jammed from the ADF.

2 Open the top cover by lifting the lever on the right side of the top cover. 3 Pull the original toward the front of your fax machine.

4 Close the top cover.

Press down on both sides of the top cover until it clicks.

Top Cover

Original is jammed.

Paper Jam

The paper is jammed in your fax machine. 1 Remove any paper that is not jammed.

12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE

Contents

Page If you need to call Customer Service Please complete the following information for future reference: Model Number: FAX-565 Serial Number: Date of Purchase: Brother numbers Register your product (USA only) Frequently Asked Questions (FAQs) For Customer Service Brother fax back system (USA only) Ordering accessories and supplies Notice - Disclaimer of Warranties (USA and Canada) Compilation and Publication Notice Brother® One Year Limited Warranty and Replacement Service (USA only) Page BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only) Safety precautions To use the fax machine safely Choosing a location Quick Reference Guide Dialing operations Search/Speed-Dial Making copies 2 Press Copy/Reports twice 2 Press Copy/Reports Table of Contents Page Page Page Page 1 Introduction Using this Guide Finding information Symbols used in this Guide Fax Test Sheet and Product Registration (USA only) Part names Control panel overview Page About fax machines Custom features Fax tones and handshake ECM (Error Correction Mode) Connections Connecting an external telephone Connecting an external telephone answering device (TAD) Connections Recording outgoing message (OGM) on an external TAD Special line considerations Installing fax machine, external two-lineTAD and two-linetelephone Multi-LineConnections (PBX) Custom features on your phone line 2 Paper About paper Handling and using plain paper How to load paper 3 On-ScreenProgramming User-friendlyprogramming Menu table Memory Storage Navigation keys Page Page Page Page 4 Initial Setup Getting started Setting the Date and Time Setting the Station ID Setting the Beeper Volume Setting the Speaker Volume Choosing the Handset Volume (For Volume Amplify) Setting Volume Amplify Setting the Ring Volume Setting Tone and Pulse dialing mode (Canada Only) Setting up your area code (USA only) 5 Setup Receive Basic receiving operations Choosing the Receive Mode Setting the Ring Delay Setting the F/T Ring Time (FAX/TEL mode only) Easy Receive Printing a reduced incoming fax Setting Paper Size Receiving a fax at the end of a conversation Advanced receiving operations Operation from extension telephones For FAX/TEL mode only Using a cordless external handset Changing the remote codes Printing a fax from the memory Polling Telephone services Distinctive Ring Before you choose the ring pattern to register Registering the Distinctive Ring pattern Caller ID Returning a call from the Log Press Hold/Caller ID Registering a Caller ID number Menu/Set Call Waiting/Caller ID 6 Setup Send How to dial Manual dialing One-Touchdialing Speed-dialing How to fax Automatic transmission Manual transmission Sending a fax at the end of a conversation Basic sending operations Sending faxes using multiple settings Contrast Fax resolution Multiple Resolution Transmission Manual and automatic fax redial Canceling a job while scanning, dialing and sending the original Canceling a scheduled job Advanced sending operations Electronic Cover Page Always send Cover Page Using a printed Cover Page Broadcasting Overseas Mode Call Reservation Setting up Polled Transmit Delayed Fax Memory Transmission Out of memory message Interrupting Delayed Fax and Polled Transmit jobs 7 Quick-Dialnumbers and dialing options Storing numbers for easy dialing Storing One-TouchDial numbers Storing Speed-Dialnumbers Changing One-Touchand Speed-Dialnumbers Setting up Groups for Broadcasting One-Touch Dialing Dialing options Access codes and credit card numbers Speed-Dialing Pause Hold Fax Redial Tone or Pulse (Canada only) 8 Remote Fax Options Fax Forwarding/Paging Programming a Fax Forwarding number Programming your pager number Setting Fax Storage Backup Print Setting your remote access code Remote Retrieval Using your remote access code Remote commands Retrieving fax messages Changing your Fax Forwarding number 9 Printing reports FAX settings and activity Customizing the Transmission Verification Report Setting the Journal Period Printing reports To print a report 10 Making copies Using the fax machine as a copier Copy operations Making a single copy Copy options: Single or Multiple copies, Sort/Stack, Reduce/Enlarge 11 Important information Standard telephone and FCC Notices These notices are in effect on models sold and used in the United States only Federal Communications Commission (FCC) Declaration of Conformity (USA only) Important Industry Canada Compliance Statement (Canada only) Important safety instructions Trademarks Shipment of the fax machine 12 Troubleshooting and routine maintenance Troubleshooting Error messages Printer Jam or Paper Jam NO YES If you are having difficulty with the fax machine Page How to improve print quality Page Packing and shipping the fax machine Routine maintenance Cleaning the scanner Changing the ribbon Page Page Page G Glossary Page Page S Specifications General Copy Fax Index Page Page Page Remote Retrieval Access Card Page EQUIPMENT ATTACHMENT LIMITATIONS (Canada only) Visit us on the World Wide Web http://www.brother.com