Frequently asked questions
The steam generator is difficult to insert or remove.
Issue | Fix |
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|
The connection valve at the steam | Lubricate the connection valve with a |
connector needs to be lubricated. | small amount of the supplied silicone |
| grease. See "Cleaning and Care - |
| Connection valve". |
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|
The heating phase takes an unusually long time.
Issue | Fix |
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|
Check the bottom of the steam | Set the level to the water hardness in |
generator. If there are calcium deposits, | your area. See "Setting the water |
check the water hardness level setting. | hardness". Descale the steam oven as |
| described in "Descale". |
| If the water hardness is set correctly or |
| if the problem persists, call Technical |
| Service. |
|
|
The oven does not change from the heating to cooking phase after relocation.
Issue | Fix |
|
|
The oven must be reset to a new | See "Setting the altitude". |
location and/or boiling temperature of |
|
the water. |
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|
A great deal of steam comes out of the appliance while in use, or steam comes out of unusual locations.
Issue | Fix |
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The door is not properly closed. | Close the door. |
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The door gasket does not fit properly. | Press it on, so it fits evenly. |
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The door gasket is damaged. | The gasket must be replaced. |
| If the problem persists, call Technical |
| Service. |
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