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Brother GT-782 ７-１.Solving Printer Problems, Cause, Problem, Solution

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7. Troubleshooting

７-１. Solving Printer Problems

Use the table below to help solve printer problems.

Problem	Cause	Solution
Cannot send print data from the	You have selected the wrong	Confirm the selected printer, and select the correct
PC.	printer.	one.
	USB cable not connected	Disconnect and re-connect the USB 2.0 cable

	Your PC and OS do not satisfy	See “1-3-3. Software Information" and check your PC
	the requirements of GT-782.	properties.

	Using an USB cable that does	Use the USB cable that meets the requirement.
	not meet the requirement.	See “1-3-4. Other requirements".
	The USB hub is not working	Connect GT-782 directly to PC with USB. USB hub is
	properly.	not operationally approved.
	Noise is disturbing the	Disconnect the USB 2.0 cable once, and wait for 5
	communication between GT-782	seconds and connect it again.
	and the PC.	If this does not solve the problem, turn off GT-782,
		wait for 5 seconds and restart.
	The PC is not working properly.	Restart the PC.
		Try another inlet of USB port.

	Added USB card in PC and	Connect GT-782 with the original USB port in PC
	GT-782 do not match.
	Other USB device is connected	Remove the other USB device and restart your PC,
	with your PC.	and check if GT-782 works properly.
	Something is wrong with the	Try other or shorter USB 2.0 cables.
	USB cable.

Display turned OFF but Error	Auto Power-off worked.	Turn OFF and ON the power switch.
LED ON
Pressing the Print Button does	GT-782 is indicating an error	Solve the cause of the error, and try again.
not start printing.
	"Ready" or "Print Ready" is not	Confirm the status of the other Control Panel. Wait till
	indicated on the Display, the	the operation is over.
	other Control Panel is in the
	menu or operating.
	Auto Head Cleaning is in	Wait until the Head Cleaning finishes.
	process.

	The room temperature does not	Adjust the room temperature.
	meet the requirements.	See “1-3-1 Environment”.

	The printer has not received/	Machine will not print until print job has been received.
	read a data, or is now receiving/
	reading the data.
	The Print Heads are overheated	Wait until the heads cool down.
	and the message "Fail: Head
	Temp (****)" appears.
GT-782 does not turn on.	There is no power.	Check the power cable connections.

	The Front Cover is open or not	Close the Front Cover properly.
	closed properly.

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GT-782

Contents

Please read this manual before using the printer Please keep this manual within easy reach for quick reference See http://www.dtsc.ca.gov/hazardouswaste/perchlorate SAFETY INSTRUCTIONS [1] Safety indications and their meanings Indications DANGER WARNING CAUTION Environmental requirements Page [3] Warning labels Ink Cartridge Wash Liquid Page Page １. Read This First １-１.Precautions Use only Print Head W for White Ink <Note> Only for the use in the United States <Note １-２.Unpacking Your Printer １-３.Required Condition 1-3-1.Environment 1-3-2.Electrical Requirements 1-3-3.Software Information 1-3-4.Other Requirements 1-3-5.Consumable Requirements ２. Identifying Your Printer’s Parts ２-１.Front ２-２.Left ２-３.Right ２-４.Inside of the Front Cover ２-５.Under the Platen ２-６.Control Panel 2-6-1.Indication Lamps 2-6-2.Display 2-6-3.Menu List Right Menu White Retrieval White Ink Load White Loads White Ink into the tubes and Print Heads ３. Getting Started ３-１.Placing Your Printer ３-２.Turning On/Off Your Printer 3-2-1.Turning On Your Printer 3-2-2.Turning Off Your Printer ３-３.Preparing Your PC 3-3-1.When you already have GT-541 3-3-2.PC preparation: For Windows XP (32 bit) 3-3-3.Connection with USB 2.0 Cable: for Windows XP Page 3-3-4.Opening the installed manuals 3-3-5.Opening the Useful Tools 3-3-6.Installation of PC for Windows Vista / Windows 7 (32 bit / 64 bit) 3-3-7.Connection with USB 2.0 Cable: for Windows Vista / Windows ３-４.Setting Up Your Printer 3-4-1.Adjusting the Display Contrast 3-4-2.Adjusting the Speaker Volume 3-4-3.Language 3-4-4.Temperature ４. Printing Directly from Applications ４-１.Basic Printing Procedure ４-２.Setting the Applications’ Print Condition 4-2-1.Common Notice for All Applications Print Layout: How to make White data: Print Cancel: <Important Print ARP files: 4-2-2.Settings for CorelDRAW Print Area: Use Color Palettes in Useful Tools: Print: (CorelDRAW 10/11/12/X3): Convert to Bitmap: (1)Select [ Bitmaps ] > [ Convert to Bitmap... ] menu CorelDRAW X3/X4: Make sure that "Color" is RGB and "Apply ICC Profile" is ON Change RGB=255 bitmap white to RGB=254: RGB=255 RGB=254 CorelDRAW (2) RGB=255 white are replaced to RGB=254 white 4-2-3.Settings for Adobe Photoshop Print: Settings are different from the versions Photoshop 6/7/CS: Show More Options: Check Pull-downmenu: Color Management Photoshop CS2/CS3 Color Swatch in Useful Tools: RGB=254 white Page 4-2-4.Settings for Adobe Illustrator Opening the new file: Printing: Illustrator 10/CS: Illustrator CS2/CS3: (3)Select "GT_Colors_T.ai RGB=254 white The tile print is not available; only the last-receivedimage will be printed Do not check “Print to File” on Print window to make print files (1)Open "Document Setup" on "File" menu (2)Select "Artboard (4)Click “OK” on the Document Setup window (5)Open "Document Setup" in "File" menu again, and select "Artboard (6)Click "Print Setup…" to open the Print Setup window 4-2-5.Settings for Adobe Photoshop Elements 4-2-6.Setting Paint Shop Pro Print Condition 4-2-7.Printing From Other Applications ４-３.Setting the Printer Driver Condition 4-3-1.Entering the Job Comment 4-3-2.Selecting the Platen Size 4-3-3.Setting the Ink 4-3-4.Setting the White Volume 4-3-5.Selecting the Color Processing for increasing the Vividness 4-3-6.Selecting the White Mask for White ink only 4-3-7.CMYK Color Inks for Color ink only 4-3-8.Setting Print Direction as Uni-Directional 4-3-9.Printing Color Chart ４-４.Uninstalling / Installing the Platen 4-4-1.Uninstalling the Platen 4-4-2.Installing the Platen 4-4-3.Lowering the Platen height ４-５.Placing the T-shirton the Platen Place the Print Side Pay attention to the hems; neck, arm holes, tags, and the bottom (6)Keep the sleeves and overflows on the T-shirtTray to avoid jamming T-ShirtTray Page ４-６.Printing 4-6-1.Applying the Pretreatment 4-6-2.Making One Print 4-6-3.Printing More than One Print Using the Same Print Data ４-７.Removing the T-shirtfrom the Platen ４-８.Curing the Ink onto the T-shirt ５. Printing ARP Files ５-１.Making Print Data in ARP File Page ５-２.Reading ARP Files Saved in a CompactFlash ５-３.Sending ARP Files from GT File Viewer to your Printer Page Page Simulation with the brown background (R=128, G=64, B=64) The ARP file has been sent to your printer ６. Maintenance ６-１.Replacing Consumables 6-1-1.Replacing the Ink Cartridge 6-1-2.Replacing the Wiper Cleaner Page Page Page 6-1-3.Loading / Retrieving White Ink 6-1-4.Waste Ink Disposal 6-1-5.Replacing the Platen Sheet 6-1-6.Required Maintenance for the Long Storage Loading Maintenance Solution for White Tubes: ７. Troubleshooting ７-１.Solving Printer Problems 7. Troubleshooting ７-２.Solving Print Quality Problems 7-2-1.Procedure for Solving the Print Quality Problems Step 2: Check the Wiper Cleaner, replace it when it is full Wiper Blade Step 3: Check the ink tubes and do “Powerful” head cleaning If the problem is not solved, proceed to the next step Step 4: Clean the Print Heads with the “Powerful” mode Print the Nozzle Check Pattern, and check which Print Head has the problem (see 7-2-2.Cleaning the Print Heads 7-2-3.Checking Print Quality with Nozzle Check Pattern Page 7-2-4.Changing the Print Direction 7-2-5.Changing the Auto Head Cleaning Setting 7-2-6.Cleaning the Print Head Nozzles Page 7-2-7.Replacing the Print Head Page Page Lever Page Page Page 7-2-8.Adjustment after the Print Head has been replaced 7-2-9.Replacing the Wiper Blade Page Page Page Page 7-2-10.Setting Extra Wipe ７-３.Solving Application Problems ７-４.Error Messages Page Page Page Page Page Page Page Page Page Error Messages of Maintenance Unit ８. Specifications ８-１.Mechanical Specification ８-２.Software Specification http://www.brother.com