6 Troubleshooting

You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/.

Identifying your problem

First, check the following:

￿The AC power cord is connected properly and the printer is turned on.

￿All of the protective parts have been removed.

￿The toner cartridges and drum units are installed properly.

￿ The top and back covers are fully closed.

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￿Paper is inserted properly in the paper tray.

￿The interface cable is securely connected to the printer and the computer.

￿The correct driver for the printer has been chosen and is installed.

￿The computer is set up to connect to the correct printer port.

Printer does not print:

If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below.

￿LCD Messages

(See LCD messages on page 143.)

￿Paper handling

(See Paper handling on page 146 and Paper jams and how to clear them on page 147.)

￿Other problems

(See Other problems on page 162.)

Pages are printed, but there are problems with:

￿Print quality

(See Improving the print quality on page 154.)

￿Printout is incorrect

(See Solving print problems on page 161.)

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