Troubleshooting

 

Solving print problems

 

 

 

 

Problem

Recommendation

 

 

 

 

The printer will not turn on.

￿ Adverse conditions on the power connection (such as lightning or a power surge)

 

 

may have triggered the printer's internal safety mechanisms. Turn the printer off

 

 

and unplug the power cord. Wait for ten minutes, then plug in the power cord and

 

 

turn the printer on.

 

 

 

 

The printer prints unexpectedly

￿ Make sure that the printer cable is not too long. We recommend that you use a

 

or it prints garbage data.

USB cable that is no longer than 2 meters (6.5 feet).

 

 

￿ Make sure that the printer cable is not damaged or broken.

 

 

￿ If you are using an interface-switching device, remove it. Connect your computer

 

 

directly to your printer, and then try again.

 

 

￿ Make sure that you have chosen the correct printer driver with ‘Set as Default

6

 

Printer’.

 

 

 

￿ Make sure that the printer is not connected to the same port that is also

 

 

connected to a storage device or scanner. Take away all other devices and

 

 

connect the port only to the printer.

 

 

￿ Turn off the Status Monitor.

 

 

 

 

The printer cannot print full

￿ Press Go to print the remaining data in the printer memory. Cancel the print job

 

pages of a document. An error

if you want to delete the remaining data in the printer memory. (See Buttons

 

message Out of Memory is

on page 75.)

 

appears.

￿ Reduce the complexity of your document or select a lower print resolution.

 

 

 

 

￿ Add more memory. (See Installing extra memory on page 100.)

 

 

 

 

The headers or footers appear

￿ Adjust the top and bottom margins of your document.

 

when the document displays on

 

 

the screen but they do not show

 

 

up when it is printed.

 

 

 

 

 

Network problems

For problems concerning using your printer on a Network, see the Network User’s Guide on the CD-ROM we have supplied. Click Documentation on the menu screen.

The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the Start button, All Programs 1, your printer, and then User’s Guide.

You can also view the manuals in PDF format by accessing the Brother Solutions Center (http://solutions.brother.com/).

1Programs for Windows® 2000 users

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