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| Troubleshooting |
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Solving print problems |
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Problem | Recommendation |
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The printer will not turn on. | Adverse conditions on the power connection (such as lightning or a power surge) |
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| may have triggered the printer's internal safety mechanisms. Turn the printer off |
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| and unplug the power cord. Wait for ten minutes, then plug in the power cord and |
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| turn the printer on. |
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The printer prints unexpectedly | Make sure that the printer cable is not too long. We recommend that you use a |
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or it prints garbage data. | USB cable that is no longer than 2 meters (6.5 feet). |
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| Make sure that the printer cable is not damaged or broken. |
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| If you are using an |
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| directly to your printer, and then try again. |
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| Make sure that you have chosen the correct printer driver with ‘Set as Default | 6 |
| Printer’. | |
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| Make sure that the printer is not connected to the same port that is also |
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| connected to a storage device or scanner. Take away all other devices and |
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| connect the port only to the printer. |
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| Turn off the Status Monitor. |
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The printer cannot print full | Press Go to print the remaining data in the printer memory. Cancel the print job |
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pages of a document. An error | if you want to delete the remaining data in the printer memory. (See Buttons |
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message Out of Memory is |
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appears. | Reduce the complexity of your document or select a lower print resolution. |
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| Add more memory. (See Installing extra memory on page 100.) |
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The headers or footers appear | Adjust the top and bottom margins of your document. |
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when the document displays on |
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the screen but they do not show |
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up when it is printed. |
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Network problems
For problems concerning using your printer on a Network, see the Network User’s Guide on the
The Network User’s Guide in HTML format will be installed automatically when you install the driver. Click the Start button, All Programs 1, your printer, and then User’s Guide.
You can also view the manuals in PDF format by accessing the Brother Solutions Center (http://solutions.brother.com/).
1Programs for Windows® 2000 users
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