Troubleshooting

LCD messages

If any problems occur, the printer automatically stops printing, diagnoses the problem, and displays the resulting message on the LCD to alert you. Take the appropriate action, referring to the following tables. If you cannot clear the problem, call the dealer you bought the printer from or Brother Customer Service.

Note

The LCD names for the paper trays are as follows.

•Standard paper tray: Tray 1

•Manual feed slot: Manual Feed

Error messages

Error message

Action

6

Access Error

The USB device was removed while data was processing. Press Cancel. Reinsert the USB

 

(HL-3070CW only)

device and try to print with Direct Print or PictBridge.

 

 

 

 

Cartridge Error

Take out the drum unit and toner cartridge assembly for the toner colour that is indicated on

 

 

the LCD. Remove the toner cartridge and then re-install it in the drum. Put the drum unit and

 

 

toner cartridge assembly back into the printer again. Repeat this process for each drum unit

 

 

and toner cartridge assembly until the error message is cleared from the LCD. If the problem

 

 

continues, call your dealer or Brother Customer Service.

 

 

 

 

Cover is Open

Close the cover that is indicated on the LCD.

 

 

 

 

DIMM Error

Turn off the printer. Re-install the DIMM correctly. Wait a few seconds, and then turn it on

 

 

again. If this error message appears again, replace the DIMM with a new one. (See

 

 

Installing extra memory on page 100.)

 

 

 

 

Drum Error

Clean the corona wires. (See Cleaning the corona wires on page 131.)

 

<Scrolling message>

 

 

Slide the Green

 

 

tab on Drum Unit.

 

 

 

 

 

Drum Error

Replace the drum unit with a new one for the colour that is indicated on the LCD. (See

 

<Scrolling message>

Replacing the drum units on page 113.)

 

 

 

Replace the Drum

 

 

Unit.

 

 

 

 

 

Fuser Error

Turn the power switch off, wait a few seconds and then turn it again. Leave the printer for

 

 

15 minutes with the power on.

 

 

 

 

Jam XXX

Carefully pull out the jammed paper from the area shown in Paper jams and how to clear

 

 

them on page 147.

 

 

 

 

Low Temperature

Increase room temperature to allow the printer to operate.

 

 

 

 

Manual Feed

Put the same size of paper in the manual feed slot as is shown on the LCD.

 

 

 

 

No Belt Unit

Re-install the belt unit. (See Belt unit on page 118.)

 

 

 

 

No Paper

Put the paper in the paper tray and then press Go, or put the paper in the manual feed slot.

 

 

If the problem is not solved, the paper pick-up roller may be stained. Clean the paper pick-

 

 

up roller. (See Cleaning the paper pick-up roller on page 140.)

 

 

 

 

143