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CHAPTER 6 TROUBLESHOOTING

Q & A

This section contains questions and answers for using your printer. If you have encountered a problem, find the question relating to your problem and take the steps recommended to correct the problem.

Setting up the Printer Hardware

Question

Recommendation

The printer does not

The printer may be in sleep mode. Press any

work. All lamps are off.

switch to wake up printer.

The printer does not print.

Check the following:

 

The protective parts have been removed.

 

The toner cartridge and drum unit are

 

installed properly.

 

The interface cable is securely connected

 

between the printer and computer.

 

Check to see if any lamps are blinking.

 

Notice which lamps are blinking and refer

 

to Operator Call section of this manual.

Setting up the Printer for DOS

Questions

I cannot print from my application software

Recommendation

Check if the DOS application software interface settings match that of your printer. ( i.e., if you are using a parallel printer cable, then you would most likely set your DOS software printer port to LPT1.)

Check to see if the printer has any printer alarms active.

6–7

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Brother HL-660 manual Setting up the Printer Hardware, Setting up the Printer for DOS