Troubleshooting
Error message | Cause | Action |
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Cover is Open | The front cover is not closed | Close the front cover of the machine. |
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| completely. |
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| The fuser cover is not closed | Close the fuser cover located inside the back cover of |
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| completely. | the machine. |
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DIMM Error | The DIMM is not installed | Turn off the machine and unplug the power cord. |
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| correctly. | Remove the DIMM. (See Installing extra memory |
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| The DIMM is broken. |
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| Confirm that the DIMM meets the required |
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| The DIMM does not meet the |
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| required specifications. |
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| Reinstall the DIMM correctly. Wait a few seconds. Plug |
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| in the power cord, and then turn the machine on again. |
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| If this error message appears again, replace the |
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| DIMM with a new one. (See Installing extra |
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Drum End Soon | The drum unit is near the end of its | Order a new drum unit now so a replacement drum |
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| life. | unit will be available when the LCD displays |
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| Replace Drum (see Drum End Soon on page 128). |
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Drum ! | The corona wire on the drum unit | Clean all four corona wires inside the drum unit by |
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| needs to be cleaned. | sliding the blue tabs (see Cleaning the corona wires |
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| The drum unit is not installed | Remove the drum unit, remove the toner cartridges from |
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| correctly. | the drum unit, and put the toner cartridges back into the |
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| drum unit. Reinstall the drum unit in the machine. |
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Drum Stop | It is time to replace the drum unit. | Replace the drum unit (see Replacing the drum unit |
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Jam | The paper is jammed underneath |
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| the paper tray or the fuser unit. |
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Jam Inside | The paper is jammed inside the |
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| machine. |
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Jam MP Tray | The paper is jammed in the |
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Jam Rear | The paper is jammed in the back of |
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| the machine. |
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Jam Tray 1 | The paper is jammed in the paper |
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Jam Tray 2 | tray of the machine. |
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Limit Exceeded | The print limit set in Secure | Contact your administrator to check your Secure |
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| Function Lock was reached. | Function Lock settings. |
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Log Access Error | The machine could not access the | Contact your administrator to check the Store Print |
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| print log file in the server. | Log to Network settings. |
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| (For detailed information, see the Network User's |
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| Guide.) |
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No Belt Unit | The belt unit is not installed | Reinstall the belt unit (see the steps in Replacing the |
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| correctly. |
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| 172 |
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