Troubleshooting

Error message

Cause

Action

 

 

Cover is Open

The front cover is not closed

Close the front cover of the machine.

 

 

 

completely.

 

 

 

 

The fuser cover is not closed

Close the fuser cover located inside the back cover of

 

 

 

completely.

the machine.

 

 

DIMM Error

The DIMM is not installed

Turn off the machine and unplug the power cord.

 

 

 

correctly.

Remove the DIMM. (See Installing extra memory

 

 

 

The DIMM is broken.

on page 116.)

 

 

 

Confirm that the DIMM meets the required

 

 

 

The DIMM does not meet the

 

 

 

specifications. (For details, see SO-DIMM types

 

 

 

required specifications.

 

 

 

on page 115.)

 

 

 

 

 

 

 

 

Reinstall the DIMM correctly. Wait a few seconds. Plug

 

 

 

 

in the power cord, and then turn the machine on again.

 

 

 

 

If this error message appears again, replace the

 

6

 

 

DIMM with a new one. (See Installing extra

 

 

 

 

memory on page 116.)

 

 

 

 

 

 

 

Drum End Soon

The drum unit is near the end of its

Order a new drum unit now so a replacement drum

 

 

 

life.

unit will be available when the LCD displays

 

 

 

 

Replace Drum (see Drum End Soon on page 128).

 

 

Drum !

The corona wire on the drum unit

Clean all four corona wires inside the drum unit by

 

 

 

needs to be cleaned.

sliding the blue tabs (see Cleaning the corona wires

 

 

 

 

on page 154).

 

 

 

The drum unit is not installed

Remove the drum unit, remove the toner cartridges from

 

 

 

correctly.

the drum unit, and put the toner cartridges back into the

 

 

 

 

drum unit. Reinstall the drum unit in the machine.

 

 

 

 

 

 

 

Drum Stop

It is time to replace the drum unit.

Replace the drum unit (see Replacing the drum unit

 

 

 

 

on page 128).

 

 

Jam 2-sided

The paper is jammed underneath

See Paper is jammed underneath the Paper Tray

 

 

 

the paper tray or the fuser unit.

on page 178.

 

 

Jam Inside

The paper is jammed inside the

See Paper is jammed inside the machine

 

 

 

machine.

on page 184.

 

 

Jam MP Tray

The paper is jammed in the

See Paper is jammed in the multi-purpose tray

 

 

 

multi-purpose tray of the machine.

on page 176.

 

 

Jam Rear

The paper is jammed in the back of

See Paper is jammed at the back of the machine

 

 

 

the machine.

on page 181.

 

 

Jam Tray 1

The paper is jammed in the paper

See Paper is jammed in Paper Tray 1 or Tray 2

 

 

Jam Tray 2

tray of the machine.

on page 176.

 

 

 

 

 

 

Limit Exceeded

The print limit set in Secure

Contact your administrator to check your Secure

 

 

 

Function Lock was reached.

Function Lock settings.

 

 

Log Access Error

The machine could not access the

Contact your administrator to check the Store Print

 

 

 

print log file in the server.

Log to Network settings.

 

 

 

 

(For detailed information, see the Network User's

 

 

 

 

Guide.)

 

 

 

 

 

 

 

No Belt Unit

The belt unit is not installed

Reinstall the belt unit (see the steps in Replacing the

 

 

 

correctly.

belt unit on page 135).

 

 

 

 

172